How to Get a Four Refund

• Order Number: Locate your unique order number from your purchase confirmation email to streamline the refund process.
• Proof of Purchase: Have a digital or printed copy of your order confirmation, which includes product details and payment method.
• Photos of the Product: Take clear photos of the item you wish to return, especially if it's defective or not as described.
• Reason for Refund: Prepare a concise explanation of why you are requesting a refund, aligning with Four's refund policy.
• Account Information: Be ready with your registered email address and any associated account details for verification purposes.
• Return Authorization: Check if a return authorization is needed for your item; some products may require prior approval before returning.
• Payment Method Information: Have details of the payment method used for the original transaction, as refunds will be processed back to that method.
• Communication History: Keep any relevant correspondence with Four's customer service, including ticket numbers or previous emails.

*Working days are Monday to Friday, and don't include public holidays.

At Four, we prioritize customer satisfaction and strive to provide clarity regarding your eligibility for refunds. Our services, particularly in the realm of customized yarn products and subscriptions, involve specific circumstances that may allow for a refund. Understanding your rights and options can help you navigate your account management effectively.

• Product Defects: If you receive a yarn product that is defective or damaged upon arrival, you may qualify for a refund, provided you report the issue within a specified timeframe following delivery.
• Subscription Changes: If you decide to adjust or cancel your subscription but notice continued billing during the transition period, you might be eligible for a refund for the overlapping charges as long as the cancellation is reported in accordance with our policy timelines.
• Order Errors: In instances where you receive an incorrect item or quantity in your order, you may be eligible for a refund upon notifying us about the discrepancy within a designated period.
• Service Disruptions: If there are significant interruptions in service delivery that affect your ability to access your subscription benefits, this could potentially qualify you for a refund, depending on the duration and nature of the disruption.
• Account Debits for Unused Services: If your subscription includes tiers of service and you find that you have been billed for a tier you did not use, you may qualify for a refund for that specific charge, provided it aligns with our billing practices and notification requirements.

We encourage you to review our refund policy and reach out to our customer service team if you have questions about your specific situation. Your satisfaction is important to us, and we aim to assist you in any way possible regarding your account management.

At Four, we understand that sometimes things don’t go as planned, and we’re here to help our users navigate those situations smoothly. Here are some real-user scenarios where refunds were successfully claimed:

• Subscription Change Timing: A user decided to upgrade their Four subscription to a higher tier. After realizing they had initially subscribed just a week earlier, they contacted customer support to inquire about a refund for the difference. Their request was promptly addressed, resulting in a seamless adjustment and a refund for the upgrade fee.
• Order Cancellation: A customer purchased a limited edition yarn but changed their mind the next day due to a project shift. They reached out to Four’s support team to cancel the order. The cancellation was processed efficiently, and the customer received a full refund within days.
• Shipping Issue Resolution: An order was delayed due to unforeseen circumstances, affecting the user’s crafting plans. Upon contacting Four, the customer was informed about the delay and offered the option to receive a partial refund or the order expedited at no extra charge. They opted for the refund, which was processed swiftly, showing Four's commitment to customer satisfaction.
• Account Renewal Clarification: A user was surprised to see a renewal charge after they altered their subscription settings. They reached out for clarification, and the support team explained the renewal terms. Understanding the details, the user was facilitated with a refund as a goodwill gesture, ensuring they felt valued and understood.

Tracking your refund status with Four is straightforward and efficient. Here are some specific tips to help you stay updated on your refund progress:

• Check Your Email: Four sends out refund update emails specifying when your refund request has been received and its current status. Look for emails with the subject line that includes 'Refund Update' for the most relevant information.
• Use the Mobile App: If you have the Four mobile app, navigate to the Orders section where you can find real-time notifications regarding your refund status. This allows for convenient tracking on the go.
• Account Dashboard: Log in to your Four account and visit the Order History section. Each order will have a detailed status, including any refund requests and their respective progress.
• Billing Section: For a more streamlined view, check the Billing section of your account. Here, you can see a summary of all transactions, including any processing refunds.
• Refund Status Timeline: In your account dashboard, after a refund has been initiated, you can view a timeline that shows the stages of the refund process, including when it’s being processed and when to expect it back in your original payment method.