How to Get a Fourth Refund

• Account Login Information: Ensure you have access to your Fourth account to initiate the refund process.
• Transaction ID: Locate the specific transaction ID associated with the purchase you want to refund.
• Order Confirmation Email: Gather the order confirmation email to verify purchase details.
• Date of Transaction: Document the exact date when the transaction took place.
• Reason for Refund: Prepare a clear explanation for the refund request, citing specific issues if applicable.
• Payment Method Details: Be ready to provide details about the payment method used for the transaction.
• Service Type: Specify which Fourth service (e.g., payroll, HR, or other modules) the refund pertains to.
• Usage Override Discount Codes: If applicable, include any discount codes that were used during the purchase.

At Fourth, users have certain rights regarding their subscriptions and services. Understanding your eligibility for a refund is important, especially in the context of the restaurant and hospitality management solutions provided by Fourth. Our services involve ongoing subscriptions for software that streamlines operations such as inventory management, workforce management, and financial reporting.

Refund eligibility typically depends on specific account management scenarios, billing cycles, and service usage. Below are some situations that may qualify for a refund:

• Service Transition: In the event of transitioning between service tiers, users may be eligible for a refund for any unused portion of the higher-tier subscription if downgraded.
• Service Interruption: If a significant service interruption occurs that affects your ability to utilize the software as intended, you might qualify for a partial refund based on the duration of the disruption.
• Account Closure: Users who close their accounts may be eligible for a refund for any prepaid services that fall beyond the effective closure date of their subscription.
• Billing Errors: In case of a verified billing discrepancy during the billing cycle, refund eligibility might apply depending on the nature and impact of that discrepancy on your account.

For any questions regarding refunds or to determine your specific eligibility, we encourage contacting Fourth's customer support team, who can assist you with your account inquiries and clarify any billing scenarios.

In various situations, users of Fourth have successfully navigated the refund process thanks to the platform's user-friendly approach to account management and customer support. Here are some specific scenarios:

• Subscription Overlap: A small restaurant using Fourth discovered that they had unintentionally maintained two overlapping subscription plans after switching their service package. Upon contacting Fourth's support team, they clarified the situation and were able to receive a refund for the extra month charged, ensuring their account was correctly aligned with their business needs.
• Service Interruption: A catering business faced a temporary service interruption during an important event due to a technical issue on Fourth's platform. After reporting the incident, they were offered a refund for the weekly fee for the duration of the downtime, allowing them to feel supported and valued during the inconvenience.
• Billing Query After Plan Change: A client adjusted their subscription level but found themselves billed for their previous plan. By reaching out to Fourth’s customer service for clarification, they not only confirmed their new subscription was in effect but also received a prompt refund for the previous charge, helping them maintain budget control.
• Accidental Extra User Addition: An operation manager mistakenly added an extra user to their Fourth account, resulting in additional charges. After submitting a request to Fourth for assistance, they were able to revert the change and receive a refund for the additional month's fee, streamlining their team management without excess costs.

Tracking your refund status efficiently with Fourth ensures you're always in the loop about your financial transactions. Here are the specific steps you can take to monitor your refunds:

• Email Notifications: Fourth sends email updates regarding your refund status. Keep an eye out for notifications from updates@fourth.com. These emails will contain important information about the amount being refunded and the estimated time frame for processing.
• In-App Notifications: If you use the Fourth mobile app, you’ll receive in-app notifications about any changes in your refund status. Make sure to enable notifications for timely updates.
• Account Dashboard: Log in to your Fourth account and navigate to the Order History section. Here, you can view detailed information about your recent transactions, including the status of any pending refunds.
• Billing Section: Check the Billing section of your Fourth account for direct insights into your refund progress. This area will provide a comprehensive overview of all financial activities, including any refunds processed.
• Refund Progress Details: Fourth provides updates on the stages of your refund, such as "Pending," "Processed," or "Completed." Look for these indicators in your account dashboard or order history for clear communication regarding your refund status.
• Merchant-Specific Features: If you are a merchant using Fourth, utilize the Insights Tool to track and analyze refund metrics over time. This tool can help you assess patterns in refunds, assisting in better financial forecasting.