Navigating billing concerns can often be an overlooked aspect of using services like Free Score (free-scores.com) until an unexpected charge appears. This guide is designed to help you understand how Free Score's refund policy works, identify who is eligible for a refund, and outline the steps needed to request a quick reimbursement. Our aim is to provide clear and supportive information, ensuring that you feel confident and informed throughout the process.
What You Should Prepare Before Applying For Refund
Account Information: Your Free Score account email and username to verify your identity.
Transaction ID: A unique ID associated with the payment made to Free Score for tracking purposes.
Subscription Details: Information regarding your subscription plan, including the start date and renewal date.
Cancellation Confirmation: Any emails or notifications confirming the cancellation of your subscription, if applicable.
Reason for Refund: A detailed explanation of why you are requesting the refund, which could be related to service issues or dissatisfaction.
Payment Method: Details regarding the payment method used (credit card type, last four digits, etc.) for processing the refund accurately.
Communication Records: Any correspondence with Free Score’s customer service regarding the service or refund request.
Supporting Documentation: Screenshots or PDFs of any issues encountered with the service that support your refund claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Debit Card
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Free Score
At Free Score, we prioritize transparency and user satisfaction, particularly regarding our subscription services, which provide users with access to personal credit information, scores, and monitoring. Users seeking a refund should consider their specific circumstances related to the service offered. Here are some situations that may qualify for a refund:
Subscription Overlap: If a user inadvertently subscribed to more than one service plan and did not intend for dual access, this situation may be eligible for a review, which could result in a refund.
Account Cancellation Timing: Users who believe they canceled their subscription but subsequently continued to receive access to the services may inquire about refund eligibility for that billing cycle.
Service Access Issues: If a user encounters significant technical difficulties that prevent them from accessing the services as outlined, they may be eligible for a refund after attempting to resolve the issue with customer support.
Promotional Offer Misunderstanding: Users who have a misunderstanding regarding the terms of a promotional offer or trial period may seek clarification and explore eligibility for a refund based on those terms.
Account Management Challenges: If a user faces challenges effectively managing their account, leading to billing questions, they might want to discuss potential refund options related to their specific situation.
Please note that each refund request will be assessed on a case-by-case basis, and users are encouraged to reach out to Free Score's customer support for personalized assistance regarding their accounts and any potential refunds.
Step-by-Step Process to Request Your Free Score Refund Like a Pro
If you purchased through Free Scores.com:
Log in to your Free Scores account.
Navigate to the Account Settings section.
Click on Billing Information.
Locate the recent transaction that you want to refund.
Select the Request Refund option next to the transaction.
Fill in the refund request form with relevant details.
In the message, mention that the subscription renewed without notice.
Email confirmation of your refund request will be sent once submitted.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on your Free Scores subscription.
Scroll down and select Report a Problem.
Choose Request a Refund and follow the prompts.
In your description, emphasize that the account was unused and detail your request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on your profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find your Free Scores subscription and select it.
Choose Cancel Subscription.
After cancellation, tap on Refund and follow the instructions.
Highlight in your message that the subscription renewed without prior notification.
If you purchased through Roku:
Navigate to the Roku Home Screen.
Select Streaming Channels.
Choose Manage Subscriptions.
Locate Free Scores and select it.
Click Cancel Subscription.
Visit the Roku Support Website and find the Contact Us section.
Submit a support ticket indicating that you wish to initiate a refund.
In your message, mention that your account was unused during the billing period.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
The refund request has been submitted but not yet reviewed.
Please allow up to 5 business days for processing. Your refund is still being evaluated.
Processing
The refund is currently being processed by our team.
This usually takes about 3-7 business days before it reflects in your account.
Refunded
Your refund has been successfully processed.
The amount has been credited back to your original payment method. Check your account for updates.
Partially Refunded
A portion of your refund has been issued.
The remaining amount is under review. Please check your email for more details.
Completed
The refund process has been completed successfully.
Your account balance reflects the refunded amount. No further action is needed.
Canceled
The refund request has been canceled.
You will not receive any refund for this order. Contact support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Free Score users sometimes find themselves needing assistance with their accounts or services. Here are a few scenarios where users successfully claimed refunds due to specific situations:
Subscription Plan Downgrade: A user realized that their financial goals had changed and decided to downgrade their subscription to a more affordable plan. After reaching out to Free Score’s support team for clarification on the billing for the upcoming cycle, they were informed that the downgrade took effect immediately and received a refund for the unused portion of their previous plan.
Service Interruption: During a scheduled maintenance period, a user experienced temporary issues accessing their credit score updates. After contacting customer support to report the inconvenience, they were granted a refund for that month's service as a goodwill gesture for the downtime.
Promo Code Application Error: A user attempted to apply a promotional code at checkout but encountered a technical issue, which led to being charged the full amount for their subscription. Upon contacting Free Score’s customer service for assistance, they provided clear documentation of the error and received a refund for the promotional difference.
Account Reactivation Confusion: A user accidentally reactivated their subscription while trying to update their account preferences. After explaining the situation to Free Score’s support team, who quickly verified the user’s intentions, they processed a refund for the recent charge, ensuring the user only paid for the subscription they intended to have.
The Easiest Way to Get a Free Score Refund
If you're frustrated trying to get a refund from Free Score—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Free Score is a straightforward process that keeps you informed every step of the way. Here's how you can efficiently monitor the progress of your refund.
Check Your Email Updates: Free Score communicates refund updates via email. Make sure to check your inbox for messages titled "Refund Status Update" or similar, as these will provide detailed information regarding the status of your refund.
Utilize the Mobile App: If you have the Free Score mobile app, you can conveniently check your refund status there. Navigate to the 'Account' tab and select 'Refunds' to view real-time updates on your refund process.
Visit Your Account Dashboard: Log into your Free Score account on the website and head to the 'Order History' section. Here, you can see all your past transactions, including any refunds in progress with specific dates and statuses.
Billing Section Insights: Go to the 'Billing' section within your account settings. This area will display a summary of your refunds, including the expected timeframe for your money to be returned, ensuring you're fully aware of what to expect.
Refund Tracking Tools: Free Score offers dedicated tools for tracking your refunds. These tools may include progress bars or status updates indicating whether your refund is pending, in processing, or completed.
FAQ
Unfortunately, Free Score’s refund policy does not provide for refunds if a user forgets to cancel their subscription before the renewal date. It’s important to keep track of your account to ensure that you can cancel before the billing cycle begins. If you have specific concerns, you may wish to contact customer support for further assistance.
Refunds from Free Score typically take 5 to 10 business days to process and appear in your account, depending on your bank or financial institution's processing times. You may want to check with them directly for specific details regarding your refund.
If you notice a charge but don’t have an active subscription, please check your account for any previous memberships or trials that may account for the charge. To resolve the issue, contact customer support through the Free Score website for further assistance and guidance on the next steps.
If you're unable to secure a refund directly from Free Score, you may consider reaching out to their customer service again for further assistance. Additionally, you could explore escalating your inquiry within their support system to ensure your concerns are thoroughly addressed. Reviewing your account details and terms of service may also provide you with helpful insights regarding your situation.
If Free Score refuses to issue a refund, consider reviewing their refund policy for further clarification on their terms. Additionally, reaching out to their customer support team again may provide more insight or options based on your specific situation. It's also a good idea to double-check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)