Navigating billing can often feel like an afterthought, especially when unexpected charges arise, such as an automatic subscription renewal. This guide is designed to help you understand how Free Social Search refunds operate, clarify who is eligible for a refund, and provide step-by-step instructions for requesting your money back efficiently. Whether you have questions about the process or need assistance with your refund, we’re here to help you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username for Free Social Search.
Transaction ID: Provide the specific transaction ID related to the purchase you're seeking a refund for.
Purchase Date: The date when the subscription or service was purchased to assist in locating your transaction.
Service Description: A brief description of the service or subscription you are requesting a refund for.
Reason for Refund: Clearly outline the reason for your refund request, including any specific issues experienced with the service.
Support Ticket Number: If you have already contacted customer support, include any related ticket number for reference.
Documented Evidence: Attach any relevant screenshots or correspondence that support your refund request.
Billing Information: Include the payment method used (credit card, PayPal, etc.) and the last four digits of the credit card for verification purposes.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Free Social Search
At Free Social Search (Talkwalker), users have specific rights regarding their subscriptions and potential refunds related to the services provided. As a platform specializing in social media analytics and insights, the nature of your engagement and level of service chosen can impact your eligibility for a refund. Understanding these dynamics will help you navigate your account management and billing inquiries effectively.
Service Downtime: Should you experience significant downtime affecting access to key functionalities of your subscription, you may qualify for a refund for the impacted period.
Subscription Upgrades or Downgrades: If you have modified your subscription plan, a prorated refund might be applicable if the new service tier has less value than the previous one during a billing cycle.
Withdrawal from Trials: If you are on a trial subscription and decide that the service does not meet your expectations, you may be eligible for a refund if you cancel within the specified trial period before being charged.
Account Inactivity: Users may inquire about the potential for refunds related to account inactivity, where no services were utilized over a specified duration during the billing cycle.
Corrective Adjustments: If there are system errors or discrepancies resulting in unforeseen charges on your account, such adjustments could merit eligibility for a refund, contingent on the specifics of those instances.
Ensure you review your specific account details and adhere to the guidelines set forth by Free Social Search when considering your eligibility for a refund. If you believe you meet any of these criteria, exploring the available options through your account management portal is advisable.
Step-by-Step Process to Request Your Free Social Search Refund Like a Pro
If you purchased through talkwalker.com:
Visit the Talkwalker website and log in to your account.
Navigate to your Account Settings by clicking on your profile icon.
Select Billing from the menu options.
Locate the Subscription History section and find the subscription you wish to refund.
Click on Request Refund next to the subscription details.
In the refund request form, mention that the subscription renewed without notice and that you were unable to utilize the service during the billing period.
Submit the request and note down the confirmation details that are sent to your email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Talkwalker subscription you want to refund.
Scroll down and select Report a Problem.
Choose the reason for your refund; mention that the subscription was not useful and you were not notified of the renewal.
Submit your report for Apple to review.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon and select Subscriptions.
Find the Talkwalker subscription and tap on it.
Tap on Cancel Subscription.
Immediately after canceling, tap on Request a Refund.
Explain that the subscription was not beneficial and that you did not intend to continue it.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Go to the Roku.com website and sign in to your account.
Select Manage Account.
Scroll down to Billing and find your Talkwalker subscription in the list.
Click on Cancel to stop future renewals.
Contact Roku Customer Support via the Help option for further assistance in obtaining a refund.
Mention that the subscription was not used and clarify your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Free Social Search for Refund
Script
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Subject: Refund Request – Free Social Search Account [Your Email]
Dear Free Social Search Team,
I hope this message finds you well.
I would like to bring to your attention a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your reference.
If possible, I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is still under review.
Your request is being processed and may take up to 5 business days to finalize.
Processing
The refund is currently being processed by our team.
Your refund is in the works; expect confirmation shortly.
Refunded
The refund has been successfully processed and funds are returned.
You should see the funds reflected in your account within 3-7 business days.
Partially Refunded
Only a portion of the total amount has been refunded.
Credits have been issued; check your account for the updated balance.
Completed
The refund has been fully processed and is now closed.
Your refund process is complete; no further action is required.
Canceled
The refund request has been canceled either by the user or the system.
If you didn't initiate this, please contact support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Free Social Search often encounter unique situations regarding their accounts or services. Here are some real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A user initially subscribed to a premium plan but found that the basic plan better suited their needs after a few months. Upon requesting a downgrade, they were given a prorated refund for the unused portion of the premium subscription.
Service Interruption: During a major software update, a user experienced significant downtime that affected their campaign analysis. After reporting the issue, Free Social Search offered them a refund for that billing cycle, acknowledging the inconvenience caused.
Accidental Upgrade: After accidentally upgrading their subscription while exploring features, a user contacted support to clarify the charges. The team readily assisted, processing a refund for the upgrade as the user expressed a preference for their original plan.
Billing Clarity Request: A user noticed an upcoming charge that seemed higher than expected for their renewal. After reaching out for clarification, they discovered it was due to an optional add-on that had been automatically included. Once they opted out, they received a refund for the additional charge in their next billing cycle.
The Easiest Way to Get a Free Social Search Refund
If you're frustrated trying to get a refund from Free Social Search—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Free Social Search is essential for staying informed and managing your expectations. Here are some tips to help you easily monitor your refunds:
Email Notifications: Free Social Search sends email updates whenever there is a change in your refund status. Be sure to check your inbox for messages from notifications@freesocialsearch.com. Look for keywords like "Refund Initiated" or "Refund Processed" in the subject line.
Account Dashboard: Log in to your Free Social Search account and navigate to the Order History section in your dashboard. Here, you’ll find a detailed view of all your transactions, including any pending or completed refunds.
In-App Notifications: If you are using the Free Social Search mobile app, enable push notifications to receive real-time updates about your refund status directly on your phone. You will be alerted whenever your refund status changes.
Billing Section: Visit the Billing tab in your account settings. This section provides a summary of all your payments, along with any corresponding refunds, allowing you to track the status of each refund easily.
Refund Progress Information: Free Social Search provides tracking details such as expected processing times and any reasons for delays in your account dashboard. Check this area to gain insights into the typical duration for refunds.
Customer Support: If you have any concerns or if there’s a delay in tracking your refund, contact Free Social Search's dedicated support team via the help center or support chat. They can provide specific information tailored to your account and refund request.
FAQ
Refunds for subscriptions at Free Social Search are typically subject to the terms and conditions agreed upon at the time of purchase. If you forgot to cancel before the renewal date, it's recommended to reach out to customer support to discuss your situation, as they may offer guidance on available options. Keep in mind that policies can vary, so reviewing the specific terms can provide clarity.
Refunds typically take 5 to 10 business days to process, depending on your bank or financial institution's policies. Once initiated, you should receive a confirmation email regarding the status of your refund. If you have any concerns about the timing, feel free to reach out to customer support for further assistance.
If you see a charge but do not have an active subscription, please check your account settings to confirm your subscription status. If there appears to be a discrepancy, contact our support team for further assistance and to resolve the issue.
If you're unable to obtain a refund directly from Free Social Search, consider reaching out to their customer service team again for further assistance. Additionally, you may want to escalate your concern within their support system or review your account details to ensure all relevant information is provided. These steps may help facilitate a resolution.
If Free Social Search is unable to issue a refund, you may want to review their refund policy to ensure you understand the criteria for refunds. Additionally, consider reaching out to their customer support again for further clarification or assistance. It may also be helpful to check your account details to ensure that all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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