Understanding billing and refunds can often take a backseat until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process with Freedom Scientific, clarifying who is eligible for refunds and outlining the steps to request your money back efficiently. Our aim is to ensure a smooth and transparent experience as you manage your subscriptions and finances.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have a copy of the order confirmation email that includes details about your purchase.
Order Number or Transaction ID: Locate your unique order number or transaction ID associated with your purchase.
User Account Details: Ensure you have your Freedom Scientific account information, including your registered email address and password.
Product Details: Note the specific product name, version, and any related licenses you are seeking to refund.
Reason for Refund: Prepare a concise explanation of why you are requesting the refund, including any relevant issues encountered with the product.
Purchase Date: Confirm the date of the original purchase to ensure it is within the refund eligibility period.
Payment Method Information: Be ready to provide details of the payment method used, such as credit card details or billing information.
Communications with Support: If applicable, gather records of any correspondence with Freedom Scientific’s support team regarding the product or your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Freedom Scientific
Understanding your rights regarding refunds from Freedom Scientific is essential for users seeking clarity on their subscription and product purchases. Freedom Scientific specializes in assistive technology products and services aimed at enhancing accessibility for individuals with visual impairments. Refund eligibility can be influenced by several factors, particularly regarding the nature of the product or service purchased, subscription status, and account management procedures.
Trial Versions: Users who have purchased a software product may qualify for a refund if they have utilized a trial version that did not meet their needs before making a purchase.
Product Malfunctions: If a user experiences significant technical issues with a product that cannot be resolved through standard support channels, they may be eligible for a refund.
Subscription Services: Users who subscribe to a monthly or annual service may qualify for a refund within a limited period after their first billing if they find the service does not meet their expectations.
Account Mismanagement: If there are legitimate concerns regarding billing accuracy or subscription status changes that have led to confusion, users might be eligible for a refund upon review.
Educational Discounts: Purchases made under educational pricing may have specific refund policies that could affect eligibility, particularly relating to school programs or institutional purchases.
For personalized inquiries regarding potential refunds, users are encouraged to contact Freedom Scientific’s customer support for guidance based on their individual situation.
Step-by-Step Process to Request Your Freedom Scientific Refund Like a Pro
Select 'Technical Support' from the dropdown options.
In the support form, provide your Email Address and select the relevant product from the 'Product' dropdown.
In the 'Subject' field, mention 'Refund Request'.
In the 'Description' box, explain your situation, emphasizing that the subscription renewed without notice.
Submit the form and monitor your email for a response regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on the relevant Freedom Scientific subscription.
Select 'Cancel Subscription' if applicable.
After cancellation, scroll down and tap on 'Report a Problem'.
Log in to your Apple ID and choose the appropriate purchase.
Use the messaging tactic: state that the subscription was not used.
Submit the report and wait for further instructions from Apple on the refund process.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon at the top right corner.
Select 'Payments & subscriptions' and then 'Subscriptions'.
Find and select the relevant Freedom Scientific subscription.
Tap 'Cancel Subscription' if you wish to cancel.
Go back to 'Payments & subscriptions' and select 'Purchase History'.
Locate the relevant charge and tap on it.
Tap 'Report a problem' and select the issue.
Use messaging tactics such as mentioning that the account was unused to enhance your request.
Submit your request for a refund and wait for Google’s response.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to your 'Account' page.
Click on 'Manage your subscriptions'.
Find the relevant Freedom Scientific subscription in your list.
Click 'Unsubscribe' to cancel the recurring billing.
Return to your account and select 'Contact Support'.
Choose 'Billing Issues' from the available options.
Communicate that you are seeking a refund due to the subscription renewing unexpectedly.
Submit your request and await a response from Roku Support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account associated with the email address [Your Email]. I would like to bring to your attention the following billing situation: [describe reason].
I kindly request a refund in the amount of [Amount]. If necessary, I have attached relevant documentation to support this request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but is not yet processed.
Your refund is in the queue for processing. Please allow 3-5 business days for updates.
Processing
The refund is currently being reviewed and processed by our team.
Your request is actively being handled. Expect updates within 2-3 business days.
Refunded
The refund has been successfully processed and the funds returned.
You should see the funds back in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your payment has been refunded, while the rest remains active.
Contact support for more details on the remaining balance and any further actions.
Completed
The refund process has been finalized and closed.
Your refund has been completed; no further action is required from you.
Canceled
The refund request has been canceled at your request or due to policy constraints.
If you need to start a new refund, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Freedom Scientific provides innovative solutions for individuals with visual impairments, including software and assistive technologies. Here are some real user scenarios where customers successfully claimed refunds for various reasons related to their products and services.
Subscription Service Adjustment: A user realized that their needs changed after subscribing to a yearly plan for JAWS. They found that the monthly plan was more suitable for their current usage, so they reached out to customer support to request a refund for the unused portion of their annual subscription, which was granted promptly.
Software Version Compatibility: An individual used ZoomText and discovered that it was not compatible with their recently upgraded operating system. After verifying the issue with technical support, they submitted a refund request for the software, which was processed without any hassle as it was within the refund window.
Product Return due to Misalignment: A school ordered multiple licenses of OpenBook but later found that the software did not meet their specific educational needs. They contacted Freedom Scientific’s support team to initiate a return for the unused licenses, resulting in a straightforward refund process once the return conditions were confirmed.
Trial Use Transition: A customer who previously tried the Free Demo version of the software decided to upgrade their license but accidentally selected the wrong billing cycle. Upon contacting customer service, they explained the situation and successfully received a refund for the difference, allowing them to switch to their desired billing option.
The Easiest Way to Get a Freedom Scientific Refund
If you're frustrated trying to get a refund from Freedom Scientific—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Freedom Scientific can be straightforward and efficient when you know where to look. Here are specific tips to help you monitor your refund progress seamlessly.
Email Notifications: Keep an eye on your email for updates from Freedom Scientific regarding your refund status. They typically send confirmation emails once the refund has been initiated. Look for emails with the subject line "Refund Update" for the latest information.
Account Dashboard: Log in to your Freedom Scientific account and navigate to the Order History section. Here, you'll find detailed information about your recent purchases, including the status of any refund requests.
Billing Section: In your account settings, check the Billing section. This area not only shows your payment history but also provides specific details about any pending or completed refunds.
In-App Notifications: If you use Freedom Scientific’s mobile or desktop applications, enable push notifications. You may receive in-app updates about your refund status directly within the app, ensuring you stay informed on-the-go.
Contact Customer Support: If you haven't received updates and want more immediate information, consider reaching out to Freedom Scientific’s customer support. They can provide the most current status of your refund request.
FAQ
Freedom Scientific has a refund policy that typically requires cancellation within a specific timeframe for a full refund. If you missed the cancellation period, it may be challenging to obtain a refund, but we encourage you to reach out to customer service for assistance and to discuss your situation.
Refunds typically take 5 to 10 business days to process, depending on your payment method and financial institution's policies. Once processed, you should see the funds credited back to your account in that timeframe.
If you see a charge but do not have an active subscription, please first log into your Freedom Scientific account to verify your subscription status. If you still believe there is an error, contact our customer support team for assistance, providing any relevant details about the charge.
If you are unable to secure a refund directly from Freedom Scientific, you may consider reaching out to customer service again for further assistance or clarification. Additionally, escalating your inquiry within their support system may provide you with more options. Reviewing your account details and any related purchase information might also help in resolving your concern.
If Freedom Scientific is unable to issue a refund, you may want to review their refund policy for further clarification on their terms. Additionally, consider reaching out to their support team again to discuss your situation or check your account details to ensure all information is accurate.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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