Many users only consider billing matters when an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to provide clarity on how Freshworks CRM refunds operate, detailing who is eligible for a refund and outlining the steps to request your money back quickly and efficiently. We aim to empower you with the information needed to navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Freshworks CRM account details, including your registered email address and account ID.
Transaction ID: Locate the specific transaction ID for the subscription or purchase you wish to refund.
Subscription Details: Gather information about your subscription plan, including the start date, renewal date, and payment method used.
Purchase Confirmation Email: Keep the purchase confirmation email that Freshworks CRM sent you, as it contains essential transaction details.
Reason for Refund: Prepare a clear explanation for why you are requesting a refund, as this may be required to process your request.
Usage Metrics: If applicable, compile any relevant usage metrics or screenshots that demonstrate issues or dissatisfaction with the service.
Previous Correspondence: Include any prior communication with Freshworks CRM support regarding issues you faced or requests made.
Billing Statements: Collect any billing statements that reflect the charge you are contesting to support your refund claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Debit Card
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Freshworks CRM
Freshworks CRM offers a subscription-based service designed to enhance customer relationship management for businesses. Users may have specific rights regarding their subscription, particularly in instances where service or billing situations arise. Understanding the circumstances in which users may be eligible for a refund is essential for effective account management.
Subscription Cancellations: If a user cancels their subscription before the next billing cycle begins, they may qualify for a refund for any unused days of the service, depending on the timing of the cancellation.
Service Downtime: In instances where the service becomes temporarily unavailable, users may be eligible for a refund on a prorated basis for the period affected, provided that the issue persists beyond a specified resolution timeframe.
Billing Misalignment: Users who experience discrepancies in their billing cycle (such as being charged for an incorrect plan or feature set) may qualify for a refund for the difference between the billed amount and what was intended.
Account Upgrades or Downgrades: When users upgrade or downgrade their subscription plan, they may be eligible for a refund for the unused portion of their previous plan, in alignment with Freshworks CRM’s billing practices.
Trial Period Refunds: If users decide not to continue with the service after a trial period, they might be able to get a refund for any charges incurred immediately following the trial, depending on the specific terms communicated at the outset.
It’s advisable for users to review the Freshworks CRM subscription agreement and billing policies to fully understand their rights and any potential eligibility for refunds based on their unique account circumstances.
Step-by-Step Process to Request Your Freshworks CRM Refund Like a Pro
If you purchased through Freshworks CRM.com:
Visit the Freshworks CRM website and log into your account.
Navigate to the Billing section from the account dashboard.
Locate the Subscriptions tab to review your current subscription details.
Click on Request a Refund under the billing details.
Fill out the refund request form, ensuring you include the details like:
State that the subscription was renewed without clear notice.
Highlight that the service was not utilized during the billing period.
Submit the form and wait for confirmation of your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find the Freshworks CRM subscription and tap on it.
Select Report a Problem and then choose the option related to billing errors.
Input your reasoning, noting that you were charged unexpectedly or that you did not use the subscription.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon at the top right corner.
Select Payments & subscriptions, then tap on Subscriptions.
Find your Freshworks CRM subscription and tap on it.
Select Cancel subscription if needed, then choose Request a refund.
Provide a reason, emphasizing the lack of notification regarding the charge or that the service was not used.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage your subscriptions section.
Locate your Freshworks CRM subscription and select Cancel subscription.
After cancellation, look for an option to Request a refund or Contact support for refunds.
In your communication, mention that you were billed without enough notice and clarify any lack of usage for that period.
Submit your refund request as per the indicated methods.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to discuss a recent billing situation for my account. [describe reason]
I would like to request a refund of [Amount].
If applicable, I have attached relevant documentation for your review.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your request is in queue. You will be notified via email once it progresses.
Processing
The refund is currently being processed by our system.
Please allow up to 5 business days for completion.
Refunded
The refund has been successfully issued to your original payment method.
You should see the amount credited back to your account within 3-7 business days.
Partially Refunded
Only a portion of the original amount has been refunded.
Check your email for details on the refunded amount and remaining balance.
Completed
The refund process has been completed successfully.
Your refund is fully processed, and you can check your account for the amount.
Canceled
The refund request has been canceled.
Your request was canceled, and no further action is needed from you.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Freshworks CRM provides a variety of services designed to enhance customer engagement and streamline business operations. Here are some scenarios where users successfully claimed refunds:
Plan Downgrade Scenario: A non-profit organization decided to scale back its operations and needed to downgrade its Freshworks CRM subscription. After reaching out to customer support, they received assistance in properly adjusting their plan and received a prorated refund for the unused portion of their previous subscription tier.
Accidental Add-On Purchase: A small business mistakenly added multiple features to their Freshworks CRM account during a trial period. Upon realizing the error, they contacted support to clarify the situation. The Freshworks team promptly removed the add-ons and issued a refund for the additional charges incurred.
Account Cancellation and Refund Request: A startup had to pause its operations and decided to cancel its subscription. They contacted Freshworks CRM support to ensure their account was correctly closed. After confirmation, they were issued a full refund for the last billing cycle since the account was canceled within the allowed refund window.
Feature Misunderstanding: A user initially purchased a plan that included certain features they thought were included but later discovered were not available. They reached out to Freshworks CRM for clarification, and after discussing the misunderstanding, support offered to refund the difference in cost to upgrade to the correct plan that included the needed features.
The Easiest Way to Get a Freshworks CRM Refund
If you're frustrated trying to get a refund from Freshworks CRM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status in Freshworks CRM can be a seamless process if you know where to look and what to expect. Here are some efficient ways to keep an eye on your refund progress:
Email Notifications: Freshworks CRM sends automatic email updates regarding your refund status. Make sure to check your inbox for messages that include details about the approval process and expected timelines.
Account Dashboard: Log into your Freshworks CRM account and navigate to the Account Dashboard. Here, you can view the status of all your transactions, including any pending or completed refunds.
Order History: Visit the Order History section under your account settings. This area provides a detailed breakdown of your past orders and the corresponding refund statuses, allowing you to check specific transaction details.
Billing Section: Under the Billing section of your account, you can also find insights on your refund progress. This section provides information regarding any charges or credits applied, including refund amounts.
In-App Notifications: When logged into your Freshworks CRM, keep an eye out for in-app notifications. These notifications may alert you to important updates regarding your refund process directly within the application.
Mobile App: If you are using the Freshworks CRM mobile app, you can also track your refund status from there. Navigate to the appropriate sections mentioned above to stay updated on the go.
Tracking Progress: Freshworks CRM provides status updates like "Pending," "Approved," or "Completed" that reflect the current stage of your refund process, helping you understand how much longer you might need to wait.
FAQ
Freshworks CRM has a clear refund policy that typically does not cover situations where users forget to cancel their subscription before the renewal date. However, it's recommended to reach out to their customer support team; they may be able to provide assistance or consider individual circumstances on a case-by-case basis.
Refunds from Freshworks CRM typically take 5 to 10 business days to process after the request is initiated. The exact timing may vary based on your bank's processing times. It's advisable to check with your financial institution for specific details regarding when the funds will be available to you.
If you see a charge but don’t have an active subscription, please start by checking your Freshworks account to verify your subscription status. If everything seems in order, contact Freshworks support with your account details and the charge information for assistance in resolving the issue.
If you are unable to secure a refund directly from Freshworks CRM, consider reaching out to customer service once more to clarify your request or provide additional context. You can also explore escalating your issue within their support system for further assistance. Additionally, reviewing your account details and any applicable terms of service may help inform your next steps.
If Freshworks CRM denies your refund request, it’s a good idea to review their refund policy for any specific conditions or timelines. You may also want to reach out to their customer support team again for clarification or to discuss your concerns further. Additionally, double-check your account details to ensure everything is accurate as this may impact their decision.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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