Many users typically focus on the features of their Freshworks CRM subscription, often overlooking billing aspects until an unexpected charge catches them off guard. This guide is designed to help you understand how Freshworks CRM refunds work, clarify eligibility, and provide a step-by-step process for requesting your money back efficiently. We aim to make navigating this process as simple and straightforward as possible, ensuring you feel confident in managing your subscription.
What You Should Prepare Before Applying For Refund
Account Information: Your Freshworks CRM account email and username to verify your identity.
Transaction ID: The unique transaction ID for the purchase you are requesting a refund for, which can be found in your billing history.
Subscription Plan Details: Details about your current subscription plan, including the plan type and billing cycle (monthly/annual).
Proof of Payment: A copy of the invoice or payment receipt that clearly shows the date and amount charged.
Refund Reason: A clear explanation of why you are requesting the refund, detailing any issues encountered with the service.
Communication History: Any prior communication with Freshworks support regarding this issue, including ticket numbers or email correspondence.
Cancellation Confirmation: If applicable, confirmation of any cancellation request related to the subscription before the refund request.
Account Access: Ensure you can log into your Freshworks CRM account to expedite the refund process.
Documentation of Service Issues: Any screenshots or documents that demonstrate issues with the service that justify your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
5-15 working days
Debit Card
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Freshworks CRM
At Freshworks CRM, users enjoy a subscription-based model that offers various services aimed at enhancing customer relationship management. Users might have questions regarding their eligibility for refunds based on specific account management circumstances. Understanding the conditions under which refunds may be granted can help users clarify their billing situations.
Service Downtime: If users experience significant service interruptions that impact their ability to utilize the platform, they may inquire about potential compensation or refunds.
Change in Service Offering: If Freshworks CRM changes a key feature within a user’s subscription tier that materially affects its usage, users might be eligible to discuss adjustments or refunds.
Account Level Changes: Users who upgrade or downgrade their subscription plan might seek refunds for prorated amounts if the service level changes mid-billing period.
Billing Errors: While uncommon, any discrepancies related to subscription charges that do not align with agreed-upon pricing may be reviewed for potential refund eligibility.
Cancellation Inquiry: Users considering cancellation might review whether any policies apply that allow for a refund of unused service time within the billing cycle.
For specific inquiries, users are encouraged to reach out to Freshworks CRM's customer support for tailored assistance based on their particular circumstances and account status.
Step-by-Step Process to Request Your Freshworks CRM Refund Like a Pro
If you purchased through Freshworks CRM.com:
Log in to your Freshworks CRM account.
Navigate to the Billing section in the left sidebar.
Locate the Subscription tab or option.
Click on Request Refund next to the relevant subscription.
In the message box, mention that the subscription renewed without notice.
Indicate that the account was unused since the last billing.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find your Freshworks CRM subscription.
Tap Cancel Subscription (if required) and confirm.
After cancellation, go to Report a Problem at reportaproblem.apple.com.
Log in with your Apple ID and locate the charge.
Click on Report next to the charge.
In the message box, state that the subscription renewed automatically.
Emphasize that you had not used the account in the billing period.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and select your Freshworks CRM subscription.
Tap Cancel Subscription (if necessary) and confirm.
Once canceled, go to play.google.com/store/account.
Click on Order History and find the subscription charge.
Click on the charge, then select Report a problem.
In the issue description, mention the unexpected renewal.
State clearly that the account was not in use.
Submit for a refund request.
If you purchased through Roku:
Go to the Roku website and log in with your account.
Navigate to My Account.
Scroll down to Manage Account section.
Find the Freshworks CRM channel under subscriptions.
Click on Unsubscribe from the channel.
Next, go to Support on the Roku website.
Select Contact Support and choose the billing option.
In the message, mention that the subscription renewed automatically.
Indicate your account was not used during the renewal period.
Submit your refund request through the support form.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I'm writing to request a refund due to [describe reason].
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
Please confirm receipt of my request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your request is under consideration. Please allow up to 3 business days for an update.
Processing
The refund is currently being processed.
Your refund is being worked on. It usually takes 5-7 business days to complete.
Refunded
The refund has been successfully issued to your payment method.
You will see the refund reflected in your account within 3-5 business days depending on your bank.
Partially Refunded
A portion of the total amount has been refunded.
You will receive a partial refund amount reflected in your account soon.
Completed
The refund process is complete, and no further action is needed.
All transactions are finalized. Thank you for your understanding!
Canceled
The refund request has been canceled by the user or system.
If you need assistance or wish to re-initiate the refund, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of Freshworks CRM, users often navigate the complexities of subscription management and service adjustments. Here are some real scenarios where users successfully claimed refunds due to account-related inquiries.
Monthly Plan Downgrade: After realizing that their team size had decreased, a user decided to downgrade their subscription plan from Premium to Standard. Upon contacting support for clarification about the billing cycle, they were informed about the pro-rated refund for the unused months in the higher plan and successfully received a refund for the difference.
Seasonal Pausing of Subscription: A small business decided to pause their Freshworks CRM subscription for the off-season. They reached out to customer support to inquire about the possibility of pausing their subscription without losing their account data. Support confirmed their option and issued a refund for the initial renewal charges after deactivating the subscription for that period.
Account Upgrade Error: A user attempted to upgrade their CRM account but mistakenly selected the wrong plan. After realizing the error, they contacted Freshworks support to explain the situation. The support team quickly corrected the subscription to the intended plan and processed a refund for the difference in pricing, ensuring the user was billed correctly moving forward.
Trial Period Transition: A user enjoyed the trial period of Freshworks CRM but encountered a billing issue when transitioning to a paid plan. After reaching out to customer support to clarify their billing status, they were provided a refund for the initial charge that was made in error and successfully switched to a billing cycle that better suited their business operations.
The Easiest Way to Get a Freshworks CRM Refund
If you're frustrated trying to get a refund from Freshworks CRM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is crucial for maintaining transparency with your customers. Freshworks CRM provides multiple avenues to keep you updated on your refund processes. Here’s how you can utilize Freshworks CRM effectively to track refunds:
Email Notifications: Check your registered email for updates regarding your refund status. Freshworks CRM sends automated emails that outline the current status of your refund, so make sure to look for any communications from the system.
Account Dashboard: Log into your account dashboard on Freshworks CRM. Navigate to the 'Billing' section, where you can find a detailed list of all transactions, including refunds. Each refund entry provides information on its status.
Order History: In the 'Order History' tab, you can view the complete history of your orders, including those that initiated a refund. Each entry will indicate whether the refund is pending, processed, or completed.
In-App Notifications: Enable in-app notifications within your Freshworks CRM settings. You’ll receive instant updates about your refund progress, ensuring you never miss an important status change.
Mobile App Access: If you use the Freshworks CRM mobile app, check the 'Notifications' section for real-time updates regarding your refunds, making it convenient for on-the-go tracking.
Support Resource Center: Access the Freshworks Support Resource Center for troubleshooting or additional information about delays or issues that might affect your refund status.
FAQ
Freshworks CRM has a clear policy regarding refunds, and typically, refunds are not issued for subscriptions that are not canceled before the renewal date. However, we encourage users to reach out to our support team directly to discuss their specific situation, as they may provide assistance or alternatives based on your circumstances.
Refund processing times may vary depending on your financial institution, but typically it can take between 5 to 10 business days for the refund to appear in your account. Please note that some banks may take longer to reflect the transaction. If you have any concerns about the status of your refund, feel free to reach out to customer support for assistance.
If you see a charge but do not have an active subscription, please check your Freshworks account to verify your subscription status. If you still believe there's an issue, contact Freshworks support for assistance by providing them with your account details and the charge information.
If you are unable to secure a refund directly from Freshworks CRM, consider reaching out to their customer service again for further assistance. You might also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and the terms of service may provide clarity on the refund process.
If Freshworks CRM is unable to issue a refund, consider reviewing their refund policy for any specific conditions or exceptions. You may also reach out to their support team again for further clarification or assistance. Additionally, double-check your account details to ensure all information aligns with your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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