Understanding billing can often take a backseat until an unexpected charge catches our attention—like an automatic subscription renewal. This guide is designed to help you navigate the refund process for Freshworks CRM effortlessly. Here, you will find clear information on who is eligible for refunds and a simple step-by-step approach to request your money back quickly. Ensuring a seamless experience is our priority, and we’re here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Account Details: Your Freshworks CRM account email and username.
Transaction ID: The unique ID from the payment receipt for the subscription you wish to refund.
Billing Information: Include the last four digits of the credit card used for the transaction.
Subscription Details: The specific plan you subscribed to and the date of the initial payment.
Reason for Refund: A clear explanation of why you are requesting a refund, e.g., service not meeting expectations.
Previous Correspondence: Any related emails or communication with Freshworks support regarding issues experienced.
Proof of Payment: A digital copy of your receipt or invoice related to the subscription.
Screen captures: Any relevant screenshots demonstrating issues with the service, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
7-12 working days
Gmail
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Freshworks CRM
Freshworks CRM operates on a subscription-based model, offering customers various tiers of services designed to enhance customer relationship management capabilities. Understanding the rights users hold regarding refunds is essential, especially in the context of subscription-based billing. Refund eligibility may depend on specific account management situations or changes in service requirements.
Users may qualify for a refund in the following scenarios:
Service Downgrades: If a user decides to downgrade their subscription plan, they may be eligible for a prorated refund based on the remaining period of the previous plan.
Non-Usage of Services: In circumstances where a user has not utilized the services for a significant period, there might be an option for a refund for the unused portion of the subscription.
Billing Cycle Adjustments: Users who request changes to their billing cycle or payments may qualify for adjustments in their billing, potentially resulting in a refund.
Account Closure Requests: If a user requests the closure of their account before the renewal date, they may be eligible for a refund for the unused subscription days after the closure is processed.
Promotional Offers: In the case where promotional credits or offers were not applied correctly, users may discuss eligibility for a refund based on the promotional terms.
It is recommended that users reach out to Freshworks CRM's support team to discuss specific circumstances to clarify their eligibility for a refund based on their individual service or subscription queries.
Step-by-Step Process to Request Your Freshworks CRM Refund Like a Pro
If you purchased through Freshworks CRM.com:
Log into your Freshworks account on jamsalainen.com.
Navigate to the Billing section from your account dashboard.
Locate your current subscription details, and find the Request Refund option.
Select the reason for your refund from the drop-down menu. Consider mentioning that the subscription renewed without prior notice.
Fill in any required details, ensuring to specify that the account was unused during the billing period.
Submit your refund request and take note of any confirmation number provided.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID.
Select Subscriptions to view your active subscriptions.
Find the Freshworks CRM subscription and tap on it.
Scroll down to look for the Report a Problem option.
In the issue description, mention that you weren’t aware of the renewal and that the account remained unused.
Submit the refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions and then go to Subscriptions.
Locate your Freshworks CRM subscription and tap on it.
Tap on Refund if available.
Follow the prompts and in the message, emphasize that you were not informed of the renewal and that you did not use the service.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on My Account from the menu.
Scroll to Your subscriptions and find the Freshworks CRM listing.
Click on Manage Subscription.
Look for an option that mentions Request a refund.
In your messaging, state that the renewal occurred without notification and specify that the service was unused.
Submit your request and save any confirmation information provided.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference, if applicable.
Could you please confirm the receipt of this request and provide a status update within the next 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is still under review.
You will be notified once the review is complete and the status changes.
Processing
Your refund is being processed by our team.
Expect a resolution within 3-5 business days. Keep an eye on your email for updates.
Refunded
Your refund has been successfully issued.
The amount will be reflected in your account within 5-7 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
Check your account for the refunded amount; further actions may be needed for the remaining balance.
Completed
The refund process is complete, and no further actions are needed.
You can access your updated account summary for records.
Canceled
Your refund request has been canceled, either by you or due to policy issues.
If you believe this is an error, please reach out to our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Freshworks CRM provides various digital solutions tailored for businesses, including subscription-based customer relationship management tools. Users occasionally find themselves needing assistance with billing matters, as shown in these scenarios where refunds were successfully claimed:
Service Downtime: A user reported an unexpected service downtime during a critical sales campaign. After reaching out to Freshworks CRM support to express their concerns, they were assured and provided with a refund for the affected month of service, acknowledging the inconvenience caused.
Plan Downgrade Adjustment: A customer decided to downgrade their subscription plan after realizing they needed fewer features than initially anticipated. Upon submitting a request for a prorated refund for the unused portion of their previous plan, the support team processed the refund promptly, ensuring the customer felt accommodated.
Upgrading Licenses: A small business accidentally purchased additional licenses that they later found unnecessary. After contacting Freshworks CRM support to clarify the situation, they received a refund for the extra licenses, showcasing the support team's commitment to customer satisfaction.
Billing Cycle Inquiry: A user was confused about their billing cycle due to an overlap in services during a transition period. Upon contacting customer service for clarification, the team reviewed the account and issued a refund for the overlapping charges, highlighting their responsiveness to customer inquiries.
The Easiest Way to Get a Freshworks CRM Refund
If you're frustrated trying to get a refund from Freshworks CRM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
To ensure a seamless experience when tracking your refund status within Freshworks CRM, follow the steps outlined below. These tailored tips will help you efficiently monitor your refunds and stay informed about the process.
Check Your Email Updates: Freshworks CRM sends automatic email notifications regarding your refund status. Look for emails with the subject line containing "Refund Update" to get timely information on your refund progress.
Utilize the In-App Notifications: Log in to your Freshworks CRM account to check for in-app notifications. When a refund is processed, you will receive a notification that provides key details about the transaction.
Access the Billing Section: Navigate to the billing section of your Freshworks CRM account. Here, you can find a dedicated area for refunds where you can view the current status of your request.
Review Your Order History: Go to the order history within your account settings. This section outlines all transactions, including refunds, letting you track the status and any notes related to processing times.
Monitor Dashboard Updates: Your account dashboard in Freshworks CRM displays key metrics and notifications. Keep an eye on this area for any updates related to recent refunds.
Use Mobile app Notifications: If you have the Freshworks CRM mobile app, ensure notifications are enabled. You'll receive immediate alerts regarding your refund status directly on your smartphone.
Follow Up via Support: If you're unable to find refund information or if you have questions, don't hesitate to reach out to Freshworks CRM support through the chat feature in your account. They can provide personalized updates regarding your refund.
FAQ
If you forgot to cancel your Freshworks CRM subscription on time, unfortunately, refunds are generally not issued for charges processed prior to cancellation. We recommend reviewing the subscription terms or reaching out to our support team for specific guidance regarding your situation.
Refunds from Freshworks CRM typically take 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated on our end, you'll receive a confirmation email detailing the timeline for the funds to appear in your account.
If you see a charge but don’t have an active subscription, please check your account for any previous subscriptions that may have been renewed. If you still believe there is an issue, reach out to Freshworks CRM support for assistance, and be prepared to provide any relevant details to help resolve the matter.
If you're unable to secure a refund directly from Freshworks CRM, consider reaching out to their customer support team again for further assistance. You may also want to escalate your inquiry within their support system to ensure it is addressed. Additionally, reviewing your account details and the terms of service may provide clarity on your options.
If Freshworks CRM refuses to issue a refund, consider reviewing their refund policy for any specific criteria or time frames that may apply. You can also reach out to their customer support team again for clarification or to explore alternative solutions. Additionally, double-check your account details to ensure everything is correct and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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