Many users often overlook billing matters until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to provide clarity on how Freshworks CRM refunds operate, detailing who is eligible and outlining straightforward steps to efficiently request a refund. Our aim is to empower you with the knowledge needed to navigate this process with ease, ensuring you receive your money back promptly when necessary.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email associated with your Freshworks CRM account to verify your identity.
Transaction ID: Gather the transaction ID from the payment receipt which can typically be found in your account billing section.
Subscription Details: Note the type of plan you subscribed to, including any relevant start and end dates.
Cancellation Confirmation: If applicable, provide proof of cancellation from your account settings or confirmation email.
Reason for Refund: Prepare a detailed explanation for your refund request, citing specific issues or reasons for dissatisfaction with the service.
Payment Method Information: Have details ready of the original payment method used for the subscription, such as credit card details (masked) or PayPal information.
Billing History: Collect any receipts or invoices related to your subscription to support your refund claim.
Support Ticket ID: If you have previously communicated about issues, include any relevant support ticket IDs related to your case.
User Impact: Document any adverse effects the CRM issues had on your business operations to substantiate your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
7-15 working days
Debit Card
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Freshworks CRM
At Freshworks CRM, users enjoy a flexible subscription-based model designed to cater to their Customer Relationship Management needs. Understanding the specific circumstances that may affect eligibility for refunds is important for users managing their accounts effectively.
Subscription Cancellations: Users who decide to cancel their subscription may inquire about potential eligibility for a refund based on the timing of their cancellation in relation to their billing cycle.
Plan Downgrades: If a user downgrades their plan, they may be eligible for a prorated refund for the difference in subscription fees, depending on their billing period.
Service Interruptions: Situations involving significant disruptions or outages of Freshworks CRM services may warrant a review for possible compensation, which could include a refund for affected periods.
Trial Period Conversions: If a user converts from a trial version to a paid plan and later finds that the service did not meet their expectations within a reasonable timeframe, they might explore refund eligibility.
Billing Errors: Users may wish to address any discrepancies in their billed amounts by discussing their account details, which could potentially lead to credits or adjustments based on the situation.
Users are encouraged to review their account details and reach out to Freshworks CRM support for any inquiries regarding their particular circumstances and eligibility for refunds.
Step-by-Step Process to Request Your Freshworks CRM Refund Like a Pro
If you purchased through Freshworks CRM.com:
Visit mddevelopedformulas.com.
Log into your account using your credentials.
Navigate to the Account Settings section.
Select Billing or Subscriptions.
Locate the subscription you wish to refund.
Click on the Request Refund button, if available. If not, proceed to email support.
If emailing, send a message to support@mddevelopedformulas.com and mention:
Your subscription renewed without suitable notice.
Your account has been unused since the renewal.
Attach any relevant receipts or transaction details to your email.
Wait for a confirmation email regarding your refund request.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Freshworks CRM.
Tap on it, then select Cancel Subscription.
After cancellation, go to Report a Problem at https://reportaproblem.apple.com.
Log in with your Apple ID and locate the transaction you want refunded.
Select Report and choose the reason:
Subscription renewed without notice.
No usage since renewal.
Submit your request and wait for Apple’s response via email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and tap on your Freshworks CRM subscription.
Tap Cancel Subscription.
After cancellation, go to the transaction email from Google Play.
Open the email, click on Request a Refund.
Fill out the form, stating:
Your subscription renewed without notice.
Your account was not used during the last billing period.
Submit your claim and await confirmation from Google Play.
If you purchased through Roku:
Go to your Roku device.
Navigate to the Home screen and select Streaming Channels.
Go to My Channel and highlight Freshworks CRM.
Press the * (star) button on your remote.
Select Manage Subscription and choose Cancel Subscription.
After cancellation, open the email confirmation from Roku regarding your subscription.
In your email, scroll to find the Refund Request option.
Submit your request, mentioning:
Renewal without prior notice.
Lack of account usage.
Wait for Roku to process your refund request and watch for an email response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
Please confirm the receipt of this email and my request within 3-5 business days.
Thank you for your attention to this matter. If you need to reach me, my phone number is [Your Phone Number].
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your request is being reviewed, and you will receive updates as soon as it is processed.
Processing
The refund is currently being processed by the payment system.
You may expect the refund to be completed in 3-5 business days.
Refunded
The refund has been successfully issued and completed.
You have been credited the refund amount, and it should reflect in your account shortly.
Partially Refunded
A portion of the refund request has been processed.
You will receive the credited amount shortly, but part of the original payment is still outstanding.
Completed
The refund process has been fully completed and finalized.
You can view the completed refund details in your account history.
Canceled
The refund request has been canceled and will not be processed.
If you believe this is a mistake, please contact customer support to resolve.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of Freshworks CRM, users often navigate through their subscriptions and services, leading to various situations where refunds might be necessary. Here are some specific scenarios illustrating how users successfully claimed their refunds:
Subscription Downgrade Error: A small business owner intended to downgrade their Freshworks CRM subscription from the Premium plan to the Starter plan. After an incorrect selection, they were charged for the Premium plan again. Upon realizing the mistake, they contacted customer support, who promptly assisted in processing the downgrade and issued a refund for the overcharged amount.
Billing Calendar Confusion: A user subscribed to an annual plan but noted that they had selected the monthly billing cycle by accident during renewal. They reached out to Freshworks CRM's support team for clarification. The customer service representative confirmed the billing error and successfully reversed the charge, allowing the user to switch back to their original annual plan without any additional fees.
Feature Disappointment: A marketing agency had been excited about a new feature update but found that it didn’t meet their expectations for usability. They decided to downgrade their plan after trying the new feature. Upon contacting support, they explained their situation, and Freshworks CRM issued a refund for the difference in plan fees, allowing the agency to adjust their subscription successfully.
Account Closure Request: After a strategic decision to stop using Freshworks CRM, a user submitted a request to close their account before the next billing cycle. Customer service confirmed the closure, explained that a prorated refund for the remaining days in the billing month would be processed, and the user received the refund within a few business days.
The Easiest Way to Get a Freshworks CRM Refund
If you're frustrated trying to get a refund from Freshworks CRM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Freshworks CRM is essential for maintaining clear communication with your customers and ensuring efficient operations. Below are some specific tips to help you navigate the system for the most accurate updates on your refunds.
Email Notifications: Freshworks CRM sends out automatic email updates regarding the status of your refunds. Look for emails titled 'Refund Update' which will provide details about the progress.
Account Dashboard: Your primary hub for tracking refunds is the Account Dashboard in Freshworks CRM. Navigate to the Billing Section where you can see real-time updates on any pending or completed refunds.
Order History: To gain insights on specific transactions, go to the Order History section in your account settings. Here, each refund request will be listed along with its current status, whether it’s pending, processed, or rejected.
In-App Notifications: Freshworks CRM offers in-app notifications to keep you informed about important changes. Ensure that your notifications are enabled for instant updates when refund statuses change.
Customer Support Tools: Utilize the dedicated customer support tools within Freshworks CRM to track your refund inquiries. You can open a support ticket or chat to inquire specifically about refund status for any transaction that isn’t showing the expected progress.
Mobile App: If you’re using the Freshworks CRM mobile app, you can access your refund status on the go. Just tap into the Billing tab to view the latest updates.
FAQ
Refunds for subscriptions with Freshworks CRM are generally not issued if users forget to cancel before the billing date. However, it is always best to reach out to their customer support team to discuss your specific situation, as exceptions or solutions may be available.
Refunds from Freshworks CRM typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you will receive a confirmation email about the refund status. Please keep an eye on your account for the updated transaction.
If you see a charge but do not have an active subscription, please verify your account details and check for any previous subscriptions that may have lapsed. You can reach out to our support team with your account information for assistance in clarifying the charge and exploring potential options.
If you are unable to receive a refund directly from Freshworks CRM, you can try reaching out to their customer service again for further clarification. Additionally, consider escalating your request within their support system to ensure that your concerns are addressed properly. Reviewing your account details may also provide insights into your subscription and any applicable policies.
If Freshworks CRM refuses to issue a refund, you can start by reviewing their refund policy for specific conditions or guidelines. Additionally, consider reaching out to their support team again for further clarification or assistance. It may also be helpful to double-check your account details to ensure everything is accurate.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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