Navigating billing can often be a low priority until an unexpected charge catches you off guard, such as an automatic subscription renewal. This guide is designed to provide you with a clear understanding of how refunds work with Freshworks CRM, who qualifies for them, and the straightforward steps to request your money back efficiently. Our aim is to help you resolve any billing concerns with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your Freshworks CRM account email address and username.
Subscription Details: The type of subscription plan you are on (e.g., Free Trial, Growth, Pro).
Transaction ID: Provide the unique transaction ID for the payment you wish to refund, found in your billing history.
Proof of Payment: A copy of the invoice or receipt related to the payment made for the subscription.
Refund Reason: A clear explanation of why you are requesting a refund, detailing any service issues or product dissatisfaction.
Cancellation Request: Ensure that you have followed the necessary steps to cancel your subscription, if applicable.
Account Features Used: List any specific features of Freshworks CRM you utilized, which may help assess your refund eligibility.
Help Center Reference: Any relevant links or case numbers from the Freshworks Help Center that pertain to your issue.
Contact Information: Provide your current phone number or alternative email for follow-up communications regarding the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Debit Card
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Freshworks CRM
At Freshworks CRM, users have certain rights regarding their subscriptions and the services provided. Understanding your eligibility for refunds can aid in effectively managing your account. Freshworks CRM operates on a subscription-based model, which offers various service tiers tailored to different business needs. Below are specific situations related to subscription management that might qualify for refunds:
Trial Periods: Users who have signed up for a free trial but decide not to continue with a paid subscription before the trial ends may be eligible for refunds on any subsequent charges if they cancel within the trial timeframe.
Service Downtime: If users experience significant service interruptions, which affect their ability to utilize key functionalities included in their plan, they may qualify for refund eligibility for the period affected.
Service Plan Downgrade: If users choose to downgrade their subscription plan, the change may take effect at the next billing cycle, allowing for a potential refund of the difference if the downgrade leads to lower costs and was processed before the billing date.
Pursuit of Dissatisfaction: If a user is not satisfied with the service and communicates this to Freshworks CRM, they may discuss their experience and explore options that could result in a potential refund if applicable, aligning with the company's customer service policies.
Billing Discrepancies: Users who notice inconsistencies in their billing—such as unexpected charges for add-ons they did not use—may inquire into these discrepancies and seek clarification or resolution, which could include refund options depending on the findings.
It is important for users to stay informed and proactively manage their subscriptions with Freshworks CRM. For specific inquiries about eligibility for refunds, contacting customer support can provide guidance tailored to individual situations.
Step-by-Step Process to Request Your Freshworks CRM Refund Like a Pro
If you purchased through Freshworks CRM.com:
Visit the Freshworks CRM Support Page.
Log into your account using your credentials.
Navigate to the Billing section from the dashboard.
Click on Subscriptions to view your active plans.
Select the subscription you wish to refund.
Locate the Request a Refund option (if available) and click on it.
In the message field, mention that the subscription renewed without notice.
Emphasize that the account was unused during this period.
Submit the request and await a confirmation email from support.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Freshworks CRM subscription.
Scroll down and tap on Report a Problem.
Choose the reason for the refund request, and mention that the subscription was renewed without notice.
Emphasize the account was unused during the billing cycle.
Submit your feedback and monitor for an email response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the profile icon in the upper right corner.
Select Payments & subscriptions.
Tap on Subscriptions to find Freshworks CRM.
Tap on the subscription, then select Report a problem.
Choose the reason for your request, stating that the subscription was renewed without notice.
Emphasize that your account has been unused during this billing cycle.
Submit the issue and check for updates via email.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Go to the Manage Account section.
Find Subscriptions and locate Freshworks CRM.
Click on Details, then select Contact Support.
In the message, mention that the subscription was renewed without prior notice.
Point out that the account has remained unused.
Send the request and wait for the support team to respond.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation: [describe reason].
I would like to request a refund for the amount of [Amount].
If applicable, I have attached the necessary documentation to support my request.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting processing.
You will be notified once the refund moves to the next stage, typically within 3-5 business days.
Processing
The refund is currently being processed by our team.
You may see a temporary hold on your account as we finalize the refund.
Refunded
Your refund has been successfully issued and is on its way to your original payment method.
You should see the funds reflected in your account within 5-10 business days.
Partially Refunded
A portion of your original transaction has been refunded.
Check your account for the refunded amount. The remaining balance may be subject to further review.
Completed
The refund process is fully completed, and no further action is needed.
Your refund is finalized, and all records have been updated in your account.
Canceled
The refund request has been canceled, and no refund will be issued.
You will need to initiate a new refund request if this was an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Freshworks CRM provides a range of subscription-based services aimed at helping businesses manage customer relationships effectively. Here are some real user scenarios where refunds were successfully claimed, highlighting typical situations that users may encounter.
Subscription Downgrade: A user decided to downgrade from a premium subscription plan to a more basic one after realizing that the advanced features were not being utilized. Upon contacting customer service, they received a full refund for the remaining balance of the premium subscription.
Double Subscription Payment: A customer accidentally signed up for a new Freshworks CRM account while their existing one was still active. After explaining the situation to support, they were able to successfully claim a refund for the duplicate payment made on the new account.
Billing Cycle Adjustment: A user experienced unexpected changes in their billing cycle due to an upgrade. After reaching out for clarification and assistance, they were granted a refund for the difference in charges associated with the recent upgrade.
Service Interruption: A small business relied heavily on Freshworks CRM for their operations but faced service interruptions during a system update. They contacted support to express their concerns and were issued a refund for the month during which the service interruptions occurred.
The Easiest Way to Get a Freshworks CRM Refund
If you're frustrated trying to get a refund from Freshworks CRM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Freshworks CRM is crucial for a smooth and efficient financial management experience. Here’s how you can track your refund status effectively:
Email Notifications: Freshworks CRM sends automated emails regarding your refund status. Check your inbox for messages titled "Refund Update" or similar—these will provide details about your refund progress and estimated timelines.
In-App Notifications: Stay updated directly through the Freshworks CRM dashboard. Look for notifications in the top right corner when you log in; these often include messages about refund approvals or any actions needed on your part.
Account Dashboard: Navigate to your account dashboard for real-time tracking of your refund status. Under the "Billing" section, you’ll find a specific tab labeled "Refunds" where you can see all the relevant details.
Order History Section: Check the "Order History" section located under your account settings. This enables you to view past transactions alongside their corresponding refund statuses and related updates.
Detailed Progress Information: Freshworks CRM provides comprehensive information about your refund process, including the reason for the refund, the amount, and estimated processing times. Pay attention to these details in the dashboard overview.
Mobile App Alerts: If you use the Freshworks CRM mobile app, enable push notifications to receive immediate alerts about any changes in your refund status. This ensures you’re always informed on the go.
Help Center Resources: For complex queries, visit the Freshworks Help Center. There you'll find FAQs and articles specifically about refund tracking and additional tools available to you.
FAQ
Freshworks CRM typically operates on a subscription model, and refunds are generally not issued for late cancellations. However, it's best to reach out to their customer support team directly, as they may review your situation on a case-by-case basis and provide further assistance.
Refunds from Freshworks CRM typically take 5 to 10 business days to process and appear in your account, depending on your bank's policies. Processing times may vary based on the payment method used, so it’s advisable to check with your bank or payment provider for more specific information.
If you see a charge but don't have an active subscription with Freshworks CRM, first, check your account to verify your subscription status. If you believe the charge is incorrect, please reach out to Freshworks support with the relevant transaction details for further assistance.
If you're unable to secure a refund directly from Freshworks CRM, consider reaching out to their customer service team once more for further assistance. You can also explore escalating your request within their support system for additional review. Additionally, reviewing your account details may help clarify eligibility for a refund.
If Freshworks CRM declines your refund request, consider reviewing their refund policy for further clarity. You can also reach out to their support team again to discuss your situation or check your account details to ensure everything is accurately reflected.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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