Billing concerns often take a backseat until an unexpected charge arises, such as an automatic subscription renewal. This guide aims to clarify how Freshworks CRM handles refunds, ensuring you understand who is eligible and what steps to follow to request your money back efficiently. We’re here to help make the process as smooth as possible, so you can focus on what matters most.
What You Should Prepare Before Applying For Refund
Account Information: Your Freshworks CRM account email address and username to identify the account associated with the refund request.
Subscription Details: The type of subscription plan you were on (e.g., Pro, Enterprise) and the duration (monthly, annually) for accurate refund processing.
Transaction ID: The specific transaction ID from your billing statement or confirmation email related to the payment you want refunded.
Payment Method: Information regarding the initial payment method (credit card, PayPal, etc.) used for the transaction to verify the refund process.
Cancellation Confirmation: Evidence of the cancellation request, including dates and any confirmation emails received from Freshworks CRM.
Error Reports: Screenshots or documentation of issues experienced with the service that justify your request for a refund.
Usage Reports: Details about your usage of the CRM service to help validate your refund request, including login dates and activity logs.
Refund Policy Review: Familiarity with Freshworks CRM's refund policy to ensure your request is in alignment with their terms.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Google Pay
5-7 working days
Apple Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Freshworks CRM
At Freshworks CRM, users have specific rights regarding their subscription services, which cater to a variety of business needs. Understanding these rights, along with the scenarios that may qualify for a refund or adjustment, is crucial for effective account management. Refund eligibility can be influenced by a variety of subscription-specific situations relating to billing practices or account configurations.
The following scenarios may qualify users for a refund or credit on their Freshworks CRM subscription:
Service Downtime: If users experience significant interruptions or downtime in service that impacts their ability to utilize the product, they may explore options for a refund or service credit related to the duration of the service disruption.
Subscription Level Changes: Users who upgrade or downgrade their subscription plans may have eligibility for a refund for the unused portion of the prior plan, depending on the timing of the change and the billing cycle.
Billing Errors: In the event of discrepancies in billed amounts that do not align with the chosen subscription tier or plans purchased, users could inquire about adjustments that might lead to a credit or refund applicable to their account.
Service Termination: Users who have terminated their accounts prior to the end of the billing cycle may qualify for prorated refunds or credits based on the time remaining in their subscription period, subject to specific terms.
Promotional Offers: If users inadvertently miss applying or redeeming a promotional offer that was intended to reduce their subscription cost, there may be instances where adjustments could be applied retrospectively.
It is important for users to review the detailed terms outlined in Freshworks CRM's billing policies to understand the specific circumstances surrounding eligibility for any refunds or adjustments. For further inquiries, users may contact customer support to discuss individual account situations and clarify any billing-related questions.
Step-by-Step Process to Request Your Freshworks CRM Refund Like a Pro
Navigate to your account settings by clicking on your profile icon.
Select Billing from the dropdown menu.
Find the Subscription Details section and locate your recent charge.
Click on the Request Refund option next to the charge.
In the refund request form, mention that the subscription renewed without notice.
Emphasize that the account was unused during the billing period, if applicable.
Submit the request and keep an eye on your email for further communications.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find the subscription to Zest Reservations within the list.
Tap on the subscription and choose Cancel Subscription to stop further charges.
Go back and select the Report a Problem link to initiate a refund request.
Mention that the service was not utilized during the billing cycle.
Highlight that you were unaware of the renewal to strengthen your request.
Submit your report and check your inbox for Apple’s response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions from the menu.
Locate your Zest Reservations subscription in the list and tap on it.
Select Cancel Subscription to prevent further charges.
Navigate back to the Play Store menu and choose Account.
Find the Order History and locate the transaction for the subscription.
Click on the transaction and then select Request a refund.
Mention that the charge was unexpected and that the account has been inactive.
Submit the request and monitor your email for updates regarding your refund.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account from the menu on the left side.
Scroll down to find your Recent Purchases.
Identify the Zest Reservations subscription charge and click on it.
Select Manage Subscriptions from the options.
Choose Cancel Subscription to halt future transactions.
Navigate to the Help section at the bottom of the page.
Click on Contact Us to submit a request.
In your message, state that the billing was not communicated clearly to you.
Assert that you have had an inactive account for some time and would like a refund.
Finish submitting your request and watch for their feedback via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name], and I am writing to address a billing situation related to my Freshworks CRM account. [describe reason]
I would like to request a refund in the amount of [Amount].
For your reference, I have attached relevant documentation related to this request.
I would appreciate it if you could confirm receipt of this request and provide a response within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received & is awaiting approval.
Your refund has not yet been processed. Please check back later for updates.
Processing
The refund is currently being processed by the system.
Your refund is on its way! This phase may take a few business days.
Refunded
The refund has been successfully issued to your original payment method.
Funds should reflect in your account soon, typically within 5-7 business days.
Partially Refunded
Only a portion of the total amount has been refunded.
You will receive the partial refund, with the remaining balance still due.
Completed
The refund process has been completed & closed in the system.
Your refund has been fully processed, no further action is required.
Canceled
The refund request has been canceled, either by you or the system.
No refund will be issued. If you had any questions, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Freshworks CRM provides a variety of customer engagement and relationship management solutions tailored for businesses. Below are some realistic scenarios where users successfully claimed refunds while interacting with their subscriptions or account management.
Account Downgrade: A small business owner decided to downgrade their Freshworks CRM plan after realizing their team was not utilizing all the features included in their current subscription. After reaching out to customer support, they verified their new plan and successfully received a refund for the difference in charges that occurred during the transition month.
Feature Cancellation: A marketing team integrated a specific automation feature but found that it did not align with their business needs. After discussing this with Freshworks CRM’s support team, they decided to remove the feature and were able to obtain a partial refund for the billed amount reflecting the unused services.
Trial Period Extension: A user initially signed up for a trial version of Freshworks CRM but experienced technical issues that limited their access. Upon contacting support to discuss the matter, they received an extension on their trial period as well as a refund for the subscription charge incurred after the trial ended, given the circumstances.
Plan Misunderstanding: A new customer accidentally selected an annual plan instead of a monthly one due to confusion during the signup process. After clarifying the error with the support team, they were able to switch to their intended monthly plan and received a refund for the excess charge from the annual plan.
The Easiest Way to Get a Freshworks CRM Refund
If you're frustrated trying to get a refund from Freshworks CRM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Freshworks CRM is essential for ensuring transparency and peace of mind during the refund process. Here are some targeted tips to help you stay informed:
Email Notifications: Keep an eye on your inbox for any email updates from Freshworks CRM. These emails will provide key information regarding the status of your refund, including when it has been processed and any potential delays.
In-App Notifications: Regularly check your Freshworks CRM account dashboard for in-app notifications. This feature will alert you to any changes in your refund status without needing to navigate away from your current tasks.
Order History: To track your refund in detail, visit the order history section of your account. Here, you will find a comprehensive view of all your transactions, including pending and completed refunds.
Billing Section: For a more detailed breakdown, look through the billing section in your account settings. This area will show you the current status of refunds, amounts, and any relevant timestamps.
Mobile App Access: If you’re using the Freshworks CRM mobile app, you can easily check your refund status on-the-go. Make sure to enable notifications so you’re promptly alerted about any updates.
Refund Progress Information: Freshworks CRM provides detailed information regarding your refund progress, including the date it was initiated, the expected completion date, and any notes from the support team on your case.
Merchant-Specific Tools: Utilize any built-in tools designed for merchants that allow you to filter and categorize your refunds, making it easier to manage and follow up on specific cases quickly.
FAQ
Freshworks CRM typically has a no-refund policy for subscription fees once the billing cycle has started. If you forgot to cancel your subscription in time, it’s best to reach out to customer support for assistance, as they may be able to offer options or guidance tailored to your situation.
Refunds from Freshworks CRM typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you will receive a confirmation email, and the funds should reflect in your account within that timeframe. If you have any concerns about the process, it's advisable to check with your bank directly.
If you see a charge but do not have an active Freshworks CRM subscription, please first check your account for any subscription details. If you still believe the charge is in error, reach out to Freshworks support with your account information and transaction details for assistance in resolving the matter.
If you are unable to secure a refund directly from Freshworks CRM, consider reaching out to their customer service team again for further assistance. You might also explore escalating your request within their support system to ensure it receives additional attention. Additionally, reviewing your account details can help clarify any miscommunication that may have occurred.
If Freshworks CRM has declined your refund request, you may want to revisit their refund policy to ensure your request aligns with their terms. Additionally, consider reaching out to their customer support team for clarification or further assistance. Reviewing your account details and any related communications can also be helpful in understanding the situation better.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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