Many users often overlook billing details until they encounter an unexpected charge, such as an automatic subscription renewal. This guide provides you with clear information on how Friender - Make New Friends handles refunds, who is eligible for them, and the straightforward steps to request your money back efficiently. By following these guidelines, you can navigate the refund process with ease and ensure that your concerns are addressed promptly.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Friender account email and username ready.
Transaction ID: Locate the transaction ID associated with your payment for the subscription or service you are seeking a refund for.
Date of Transaction: Note the specific date when you made the purchase to expedite the process.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, such as technical issues, unsatisfactory service, or unfulfilled promises.
Documentation of Communication: Gather any emails or messages exchanged with Friender customer support regarding your complaint.
Subscription Details: If applicable, include information about your subscription plan (e.g., free trial, premium) and its billing cycle.
Payment Method: Confirm the method of payment used (credit card, PayPal, etc.) for accuracy in processing your refund.
Proof of Payment: Have your payment receipt or bank statement that shows the charge ready for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Google Play
5-10 working days
Apple Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Friender- Make New Friends
At Friender- Make New Friends, users engage in a platform designed to facilitate social connections. As with many digital services, understanding the eligibility for refunds is important for ensuring a positive user experience. Users may have specific circumstances regarding their accounts that could influence their eligibility for a refund.
Subscription Changes: If a user opts to change their subscription plan and inadvertently continues to be charged due to account management choices, they may inquire about the possibility of a refund based on their account settings.
Service Interruption: Users who experience significant service interruptions or technical issues that impede their ability to access the service may find that these circumstances influence their eligibility for a refund, depending on the severity and duration of the issues.
Trial Periods: Users engaging with a trial version of the service may have specific timeframes to evaluate their experience. If they choose to opt-out within those periods and find they were still charged, they might be eligible for a refund depending on their engagement.
Account Compatibility: If a user finds that their device or platform is incompatible with the service after subscribing, they could explore options for refunds based on this compatibility issue.
Each situation is assessed on an individual basis, and users are encouraged to review their account details and guidelines for more information regarding potential refund eligibility.
Step-by-Step Process to Request Your Friender- Make New Friends Refund Like a Pro
If you purchased through Friender- Make New Friends.com:
Visit the kokorooz.com homepage.
Scroll to the bottom and click on 'Contact Us.'
Fill out the contact form, providing your account details and specifying the refund request.
In the message, mention that the subscription renewed unexpectedly.
Submit the form and allow up to 3-5 business days for a response.
If you purchased through Apple:
Open the Settings app on your iPhone.
Tap on your Apple ID at the top.
Select 'Subscriptions.'
Find and tap on the Friender- Make New Friends subscription.
Select 'Cancel Subscription' to stop any future charges.
Open the App Store and scroll down to tap on 'Your Account.'
Select 'Purchased' and locate the Friender app.
Choose 'Report a Problem' and select the appropriate option to indicate you want a refund.
In the message, explain that the account was unused or not as expected.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the upper left corner.
Select 'Account.'
Go to 'Purchase History.'
Find the Friender- Make New Friends subscription.
Tap on it and select 'Refund.'
Follow the prompts to request your refund.
In the feedback section, state that the subscription renewed without notice.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select 'Streaming Channels'.
Go to 'My Channels' and locate Friender- Make New Friends.
Highlight the channel and click the * (star) button to access the channel options.
Select 'Manage Subscription.'
Choose 'Cancel Subscription' to stop future billing.
Visit the Roku website and log into your account.
Go to 'Support' and submit a request for a refund, citing that the service was not utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Friender- Make New Friends for Refund
Script
Copy
Subject: Refund Request – Friender- Make New Friends Account [Your Email]
Dear Friender Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached the relevant documentation regarding this request.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is being reviewed.
This means we are verifying your request. Please allow up to 5 business days for review.
Processing
Your refund is currently being processed by our team.
We are working on completing your refund. It may take an additional 3-7 business days.
Refunded
Your refund has been successfully issued.
The amount will reflect in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been approved.
You will receive a partial refund for the eligible amount. Check your account for details.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support for assistance.
Completed
Your refund process is complete.
Your refund has been processed, and you can check it in your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Friender- Make New Friends provides a unique platform for individuals seeking new connections. Users occasionally encounter situations where they may need assistance with billing or subscription management. Here are some realistic scenarios where users successfully claimed refunds:
Profile Premium Upgrade Issue: A user upgraded to a premium profile but noticed that the features were not activated immediately. After reaching out to customer support, they received a prompt refund due to a technical delay in activation.
Accidental Subscription Overlap: A user realized they had accidentally subscribed to the premium service while their previous subscription was still active. Upon request, the support team quickly processed a refund for the most recent charge since the user hadn’t used the new plan.
Billing Cycle Confusion: A user contacted support after misunderstanding the billing cycle, believing they were charged for an upgrade they didn’t wish to maintain. After clarifying that the previous subscription remained in effect, they received a full refund for the duplicate charge.
Pause Subscription Request: A user paused their subscription for a month and later noticed a billing charge that was still applied. They reached out to Friender- Make New Friends support, and upon verifying the pause, a refund was promptly issued for the mistaken charge.
The Easiest Way to Get a Friender- Make New Friends Refund
If you're frustrated trying to get a refund from Friender- Make New Friends—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Friender - Make New Friends is straightforward if you know where to look. Here’s how to stay updated on your refund progress efficiently:
Check Your Email Updates: Friender regularly sends out email notifications regarding your refund status. Make sure to monitor your inbox for updates. Look for emails with the subject line "Refund Update" to stay informed about any changes or confirmations.
Utilize the In-App Notifications: If you use the Friender mobile app, enable notifications to receive real-time updates. The app will alert you immediately when your refund has been processed or if there are any issues.
Access Your Account Dashboard: Log in to your Friender account and navigate to your dashboard. Here, you can find a dedicated section for managing refunds under your account settings. This will provide information about the status of your refund request.
Review Your Order History: Within your account, go to the Order History section. Each transaction will reflect the current status of your refund, including pending, processed, or completed states, helping you track its progress effectively.
Check the Billing Section: The Billing section of your account can also provide valuable insights. Look for a detailed overview of all financial transactions, including any refunds issued. This will help clarify the amount and timing of your refund.
Contact Customer Support: If any confusion arises regarding your refund status, don’t hesitate to reach out to Friender’s customer support. They can provide specific details regarding your refund’s timeline and address any concerns you may have.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we cannot provide a refund for the recent charge. We recommend reviewing our cancellation policy for future reference and setting reminders to avoid similar situations.
Refund processing times can vary depending on your payment method and financial institution. Generally, it may take 5 to 10 business days for the refund to appear in your account after it has been processed by us. Please check with your bank for specific processing times.
If you see a charge but do not have an active subscription, please first check your account settings to confirm your subscription status. If everything appears correct, we recommend contacting our customer support team with the details of the charge for further assistance in resolving the issue.
If you are unable to obtain a refund directly from Friender - Make New Friends, consider reaching out to their customer service team again for further assistance. You may also explore the option of escalating your request within their support system for additional review. Additionally, reviewing your account details or terms of service might provide further insights into your options.
If Friender- Make New Friends refuses to issue a refund, you may want to review their refund policy to ensure all criteria are met. Additionally, consider reaching out to their customer support again for further clarification or to ask about any alternative resolutions. Checking your account details for any additional purchase information may also provide insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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