How to Get a FRISKY Refund

• Account Information: Log in to your FRISKY account to retrieve your username and email associated with your subscription.
• Transaction ID: Locate the transaction ID for the payment you are requesting a refund for; this can usually be found in the confirmation email or your account billing history.
• Proof of Purchase: Keep a copy of your receipt or transaction confirmation email handy, as this may be required for verification.
• Subscription Details: Be prepared to provide information about your subscription plan, including the start date and any pertinent upgrade or downgrade history.
• Cancellation Confirmation: If applicable, include any evidence of cancellation requests or communications regarding your subscription that may pertain to the refund.
• Reason for Refund: Clearly outline the reason for your refund request, referencing any specific issues with service delivery or product quality.
• Customer Support Communications: If you have previously contacted customer support regarding the issue, include any reference numbers or correspondence as supporting documentation.

*Working days are Monday to Friday, and don't include public holidays.

At FRISKY, we are dedicated to providing a seamless user experience as a digital streaming service that offers a variety of curated music content. Our subscription model allows listeners to enjoy a continuous flow of high-quality audio, but we understand that circumstances can change. Therefore, users may have certain rights and eligibility for refunds under specific conditions.

The following situations may qualify for a refund or account adjustment:

• Account Upgrade or Downgrade Issues: If a user attempts to upgrade or downgrade their subscription plan but experiences unexpected consequences, they might be eligible for a refund for the difference in pricing during the transition period.
• Content Availability Challenges: Should a user encounter significant issues accessing specific content that was part of their subscription, they may have grounds for a refund based on the inability to use the service as intended.
• Service Outages: In cases of prolonged service outages that prevent users from accessing music streams, users could explore refund options for the affected billing cycle.
• Promotional Rememberances: If there are inconsistencies with promotional offers when users renew or sign up for a subscription, they might be eligible for adjustments to ensure they receive the appropriate benefits promised.

We encourage users to review their subscription details and reach out to our support team for clarifications regarding their specific account situations and any potential refund eligibility. Our priority is to ensure a positive experience in enjoying FRISKY's offerings.

FRISKY is dedicated to providing an exceptional experience for our listeners. Below are some real user scenarios illustrating how customers have successfully claimed refunds under various circumstances.

• Subscription Plan Adjustment: A user decided to upgrade from a basic to a premium subscription after finding that the premium features enhanced their listening experience. A few days later, they realized they preferred the basic plan and contacted FRISKY support, who promptly issued a refund for the difference in subscription fees.
• Service Interruption: During a scheduled live broadcast, a technical issue caused a brief service disruption. A listener reached out to FRISKY to inquire about potential refunds for that month's subscription. The support team validated the interruption and offered a partial refund as a goodwill gesture.
• Incorrect Billing Cycle: An avid listener found their billing cycle was unexpectedly altered, leading to two consecutive charges in one month. After submitting an inquiry to FRISKY, the support team confirmed an issue with account settings and issued a refund for the incorrect charge.
• Promotional Code Issue: A user attempted to apply a promotional discount during the renewal of their subscription but encountered a technical error. Once they reached out to FRISKY’s customer service, the team corrected the error and refunded the difference owed from the promotional offer.

Tracking your refund status with FRISKY is straightforward and user-friendly. To help you stay informed about your refund progress, we utilize various communication methods and provide specific tools within our platform. Here’s how you can efficiently track your refund status:

• Email Notifications: After you request a refund, look for an email update from FRISKY. This email will include important details about your refund status and expected timelines.
• In-App Alerts: If you’re using the FRISKY mobile app, check the notifications section. We send real-time alerts that keep you updated on any changes to your refund status.
• Account Dashboard: Log in to your FRISKY account and navigate to the Order History section. Here, you can find detailed information on all your transactions, including the status of your refund.
• Billing Section: Within your account settings, the Billing section provides a summary of your payment activities. This includes a dedicated area for refund requests, showing whether they are pending, processed, or completed.
• Refund Status Details: When checking your refund status in the dashboard, you’ll be able to see when the refund was initiated, any processing guidelines, and estimated completion dates.
• Customer Support: If you have further questions or need more detailed information, our customer support team is accessible via the app and website. They can provide personalized updates if you have difficulty finding your refund status.