Unexpected charges can often catch us off guard, especially when it comes to automatic subscription renewals. At From Another, we want to ensure that you have a clear understanding of how our refund process works, who is eligible, and the simple steps you can take to request your money back swiftly. This guide is designed to help you navigate the refund system with ease, providing clarity and support every step of the way.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Have the original order confirmation email ready for reference.
Transaction ID - Locate your transaction ID associated with your purchase.
Account Details - Ensure you have your account details, including your username or registered email address used at fromanother.ca.
Proof of Purchase - Gather any receipts or invoices related to your purchase.
Reason for Refund - Prepare a clear and concise explanation of why you are requesting the refund.
Images of the Product - If applicable, have photos of the product to support your claim.
Return Shipping Tracking - If you are returning an item, keep the tracking number for the return shipment.
Previous Correspondence - Collect any previous communication with customer support regarding this order.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Interac e-Transfer
1-2 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from From Another
At From Another, we strive to provide our users with clarity regarding their rights and potential eligibility for refunds based on specific circumstances related to our services. Our primary offerings focus on unique, curated products or digital services that enhance your experience. Understanding the nature of your membership and purchases is essential in determining any refund eligibility.
The following situations may qualify for a refund or adjustment under From Another's policies:
Product Returns: If you receive a physical item that does not match the description on our website or is defective, you may be eligible for a return and refund.
Service Satisfaction: For digital services, if you find that the service does not meet the outlined specifications or deliverables, you could explore the option of a refund based on your satisfaction guarantee period.
Order Modifications: If you make an error in your order, such as selecting the wrong item, and notify us promptly within the specified timeframe, you may be eligible for adjustments prior to shipping.
Subscription Issues: If you experience any difficulties accessing your subscription services due to technical errors on our platform, you may inquire about a refund for that specific billing period.
Billing Clarifications: Should you have questions regarding the charges on your account, we encourage you to reach out for clarifications, as certain circumstances might qualify for a review of charges.
To determine your specific eligibility for a refund, we recommend reviewing the terms associated with your purchase or subscription and contacting our customer service team for personalized assistance.
Step-by-Step Process to Request Your From Another Refund Like a Pro
If you purchased through fromanother.ca:
Visit the From Another website and log into your account.
Navigate to the Account Settings section.
Select Billing & Subscriptions.
Locate the recent transaction for your subscription or membership.
Click on the Request Refund link next to the transaction.
In the refund request form, briefly mention that the subscription renewed without notice.
Submit the request and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Tap on Subscriptions.
Select your subscription with From Another.
Scroll down and tap Report a Problem.
Choose Billing Issue as the reason, and emphasize that the account was unused.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Account.
Tap on Purchase History.
Find your From Another subscription and tap on it.
Select Refund and state that the subscription renewed unexpectedly.
Follow the prompts to finalize your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on My Account.
Locate your subscription details under Manage Your Subscriptions.
Click on the From Another service subscription.
Select Request Refund.
Mention that the subscription renewed without prior notice.
Follow the on-screen instructions to complete your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to From Another for Refund
Script
Copy
Subject: Refund Request – From Another Account [Your Email]
Dear From Another Team,
I hope this message finds you well.
I am writing to inquire about a billing situation that occurred on [Billing Date]: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please provide confirmation of the status of my request within 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This status indicates your request is currently under review. You will receive an update shortly.
Processing
Your refund is being processed by our team.
This means we are working on your refund, which typically takes 3-5 business days.
Refunded
Your refund has been issued successfully.
Expect the funds to appear in your account within 5-7 business days.
Partially Refunded
Only a portion of your order has been refunded.
You will be notified of the refund amount and can check your balance accordingly.
Completed
The refund process has been finalized.
Your refund is complete, and you can see the updated payment status in your order history.
Canceled
Your refund request has been canceled, and no money will be refunded.
Please check for any communication from us regarding this cancellation. If you believe this is an error, you can reach out to our support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At From Another, users often encounter various situations regarding their subscriptions and services. Here are some real user scenarios illustrating how refunds were successfully claimed under different circumstances:
Subscription Downgrade: A user decided to downgrade their premium subscription to a basic plan after realizing they didn't need all the features. After contacting customer support, they received a refund for the remaining days on their premium plan, which was promptly credited to their account.
Account Suspension: A user experienced a temporary suspension of their account due to payment processing issues. Upon reactivation, they noticed they were charged for an additional billing cycle. After inquiring with support, they were issued a refund for the extra charge as a courtesy adjustment.
Service Interruption: During a scheduled maintenance period, a user was unable to access their account for two days. Recognizing the inconvenience, From Another provided a partial refund for that month’s subscription, which was appreciated by the user as they felt valued and heard.
Trial Period Extension: After trying out a free trial, a user opted not to continue with a paid subscription but was accidentally billed after the trial period ended. Upon reaching out for clarification, they were informed of the trial's expiration and were swiftly refunded the initial charge as part of their customer support commitment.
The Easiest Way to Get a From Another Refund
If you're frustrated trying to get a refund from From Another—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with From Another is straightforward and user-friendly, ensuring you stay updated on the progress of your request. Here’s how to efficiently monitor your refund:
Check Your Email: From Another sends out email notifications regarding your refund status. Look for updates in your inbox from customer support, which will detail approval and any expected timelines.
Use the Mobile App: If you have the From Another mobile app, navigate to the 'Orders' section. Here, you can easily access the latest updates about your refund status and receive push notifications when there are any changes.
Visit Your Account Dashboard: Log into your account on fromanother.ca and go to the 'Order History' section. This area provides real-time updates about your order and refund requests, along with any relevant comments from customer service.
Billing Section Details: Within the 'Billing' section, you can find a comprehensive view of all your transactions, including the status of your refund. This helps you track how long the process may take based on your past orders.
Contact Customer Support: If you feel uncertain about your refund status, reach out to From Another’s customer support through the chat feature on the site or via email. Provide your order number for quicker assistance and updates.
FAQ
If you forgot to cancel your subscription on time, we understand that can happen. Unfortunately, we cannot issue refunds for unused time once the billing cycle has started. We recommend reviewing your account settings to ensure timely cancellations in the future.
Refunds typically take 3 to 5 business days to process, depending on your bank or payment provider. Once initiated, you’ll receive a confirmation email, but please allow up to a week for the refund to reflect in your account.
If you see a charge but don’t have an active subscription, please check your email for any subscription confirmations or previous charges that may provide clarity. If you still have questions, contact our support team directly with the details of the charge for assistance in resolving the matter.
If you are unable to obtain a refund directly from From Another, consider reaching out to their customer service again for further assistance. You may also explore the option of escalating your inquiry within their support system, ensuring to provide any relevant account details for more efficient handling of your request.
If From Another has declined your refund request, we recommend reviewing their refund policy to ensure you understand the guidelines and conditions. Additionally, consider reaching out to their customer support team again for further clarification or to discuss any alternative solutions. Checking your account details for eligibility may also provide more insights into your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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