How to Get a FRONT DESK Refund

• Order Number: Retrieve your unique order number from the confirmation email or your account dashboard.
• Transaction ID: Locate the transaction ID associated with your payment for quick reference.
• Account Details: Have your account login information ready, including the email address linked to your FRONT DESK account.
• Proof of Purchase: Include a copy of the original receipt or confirmation email as proof of purchase.
• Description of Issue: Write a clear explanation of why you are requesting a refund, including specific details about the service or product.
• Refund Policy Reference: Familiarize yourself with FRONT DESK's refund policy to support your request.
• Contact Information: Ensure your current contact information is available for any follow-up communication.
• Previous Correspondence: If applicable, have any previous communications regarding this issue, including emails or chat transcripts, readily available.

*Working days are Monday to Friday, and don't include public holidays.

At FRONT DESK, we strive to provide a clear understanding of users' rights concerning potential refunds. As a platform that offers tailored services for managing personal and professional bookings, our refund eligibility is centered around the user experience and specific circumstances associated with account management and service usage.

Refund eligibility may apply in the following scenarios:

• Service Not Rendered: If a scheduled booking was not fulfilled due to unforeseen circumstances, users may inquire about a potential refund.
• Account Cancellation Within Policy Guidelines: Users who have canceled their service in accordance with our cancellation policy may be eligible for a refund for any upcoming charges.
• Billing Discrepancies: If users identify any discrepancies in their billing related to services for which they have not utilized or confirmed, they might request clarification or refund consideration.
• Subscription Termination: Should a user choose to terminate their subscription before the billing cycle ends, they may be eligible for a refund of the unused portion of the service, depending on the terms of their subscription plan.
• Promotional Offers: Users who have subscribed through limited-time promotional offers may have specific eligibility criteria for refunds if the terms of the promotion are not met.

We encourage users to review their account details and reach out to our support team for any inquiries related to their eligibility for refunds based on these scenarios.

FRONT DESK provides a seamless platform for managing reservations and payments in the hospitality industry. Below are real user scenarios illustrating how refunds were successfully claimed due to various account management situations:

• Scenario 1: A user found their subscription had automatically renewed after they were unaware of the renewal date. Upon checking their account settings, they realized they had missed updating their preferences. They contacted FRONT DESK’s support team, who promptly processed a refund for the last charge after confirming the user had not used any of the service since renewal.
• Scenario 2: A customer booked a series of events through FRONT DESK but had to cancel due to unforeseen circumstances. In their request to support, they provided documentation of the conflict. FRONT DESK reviewed the situation and successfully issued a refund for the events that were canceled within the cancellation policy timeframe.
• Scenario 3: After upgrading their plan, a user decided that the new features were not necessary for their needs. They reached out to the support team within the trial period to express their desire to revert back to the basic plan. FRONT DESK processed a refund for the difference in price between the plans to ensure the user could comfortably continue with the original plan.
• Scenario 4: A user was charged for a premium service they thought they had canceled. After reviewing their account, they realized the cancellation request had not been processed in time. They explained their situation to FRONT DESK’s customer service, who confirmed the cancellation date and issued a full refund for the recent charge in accordance with their policy.

Tracking your refund status with FRONT DESK is straightforward and designed to keep you updated every step of the way. Here are the most efficient ways to check your refund status:

• Email Notifications: Before checking elsewhere, look for emails from FRONT DESK. You will receive automatic updates regarding your refund status, including any changes or anticipated timelines.
• Account Dashboard: Log into your FRONT DESK account and navigate to the 'Order History' section. Here, you can find detailed information about your recent transactions, including refund requests currently being processed.
• Mobile App Access: If you have the FRONT DESK mobile app, you can easily check your refund status through the app. Simply go to your 'Profile' and select 'Billing' to view any refunds on the way, complete with progress indicators.
• Billing Section: In your account settings, the 'Billing' section provides a history of your transactions. This is where you’ll find the most recent updates on your refund requests, including any notes on processing times.
• Refund Progress Information: When checking your refund status, be on the lookout for specific details such as the date the refund was initiated, the current status (pending, completed, etc.), and any notes regarding delays or additional requirements.
• Contact Support: If you have questions or need further assistance, reach out through the ‘Support’ section in your account. Our dedicated team is available to help you track your refund status effectively.