How to Get a FSP Brew Lab Refund

• Order Number: Locate the specific order number associated with your purchase from FSP Brew Lab.
• Transaction ID: Retrieve the transaction ID from your payment confirmation email or account statement.
• Purchase Receipt: Ensure you have a copy of your purchase receipt or confirmation email for verification purposes.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund, which should align with FSP Brew Lab's refund policy.
• Photos of Product: If applicable, take clear photos of the product that demonstrate any issues, such as defects or discrepancies.
• Account Information: Have your account details ready if you have an online account with Brew Lab, including the email associated with your account.
• Refund Policy Documentation: Review FSP Brew Lab's specific refund policy on their website to ensure your request meets their criteria.
• Communication History: Compile any previous correspondence with customer service regarding this order, including date and time of contact.

At FSP Brew Lab, we strive to provide a seamless experience for our customers. Understanding your eligibility for a refund is an important aspect of our customer service. While each situation is reviewed on a case-by-case basis, there are specific circumstances related to our services that could influence your eligibility for a refund.

The following situations may qualify for a refund:

• Subscription Cancellation: If you cancel your subscription prior to the next billing cycle and have not accessed the product or service after cancellation, you may be eligible for a refund for that upcoming charge.
• Product Defects: If you receive a product from FSP Brew Lab that is defective or damaged upon arrival, you could be eligible for a refund upon returning the item.
• Incorrect Orders: If the product delivered does not match what was originally ordered, refunds may be considered for the incorrect item.
• Service Quality Issues: If you experience issues with the quality of our brewing classes or workshops that do not meet the standards as described, there may be an opportunity for a refund, contingent on your specific experience.
• Billing Errors: Should there be discrepancies in your billing that do not align with your subscription plan or product purchase, inquiries regarding potential refunds may be reviewed.

If you find yourself in any of these situations, we encourage you to reach out to our customer support for further assistance and clarification regarding your eligibility for a refund.

At FSP Brew Lab, customers occasionally find themselves in situations where a refund is necessary. Here are some real user scenarios that illustrate how refunds were successfully claimed within the context of the services offered:

• A customer purchasing a limited-edition craft beer for a special event realized after checkout that the delivery date did not align with their event schedule. Upon contacting customer service and explaining the situation, they were able to receive a full refund promptly, ensuring they could find a suitable alternative.
• After subscribing to a monthly Brew Box plan, a user discovered that the flavors included in their latest box didn’t match their preferences. By reaching out to FSP Brew Lab's support team with their feedback, they were offered a refund for that month's subscription, while receiving a discount on their next box tailored to their taste.
• A customer mistakenly ordered an incorrect brewing equipment item and realized the error soon after placing the order. They contacted FSP Brew Lab's customer service within the guaranteed refund window to clarify the mistake, resulting in a successful refund before the order was shipped.
• Following a brewing class, a participant felt the experience did not meet their expectations due to a scheduling conflict that prevented them from fully engaging. They reached out to FSP Brew Lab to share their concerns, leading to a courtesy refund for their class fee, which allowed them to feel valued as a customer.

Tracking your refund status at FSP Brew Lab is made simple and efficient. We provide multiple ways to keep you informed about your refund progress, ensuring a smooth experience during this process.

• Email Notifications: Once your refund request has been initiated, you will receive an email confirmation. This email includes your refund request details, expected processing times, and any necessary next steps.
• In-App Notifications: If you’re using our mobile app, you will receive timely notifications regarding your refund status. Make sure notifications are enabled in your app settings to stay updated.
• Account Dashboard: You can easily check the status of your refund by logging into your account on our website. Navigate to the Order History section, where each order will display its current refund status, including whether it is pending, approved, or completed.
• Billing Section: In addition to the Order History, our Billing section will provide an overview of any transactions related to refunds, giving you clarity on your financial interactions with us.
• Progress Updates: We strive to keep you informed throughout the process. Our emails and notifications will detail the stages of your refund, including when it is processed and when you can expect the funds to appear in your account.
• Customer Support: If you have any questions or require further assistance, our customer support team is available. You can contact them directly through the support section of our website or app for personalized help regarding your refund status.