How to Get a FundedAI Refund

• Transaction ID: Have your unique transaction ID handy to enable quick access to your transaction details.
• Account Email: Make sure you can access the email associated with your FundedAI account for verification and communication purposes.
• Subscription Details: Gather information about your subscription plan, including the start date, renewal date, and any payment details.
• Purchase Receipt: Prepare a copy of your purchase receipt or email confirmation for the transaction to verify the purchase.
• Refund Reason: Clearly outline the reason for your refund request, as FundedAI may require specific reasons to process the refund.
• Service Usage Evidence: If applicable, document any issues experienced with the service, such as screenshots or correspondence with support, to support your claim.
• Request Timeline: Be aware of the timeline of your request, as FundedAI may have specific timeframes within which refunds can be processed.
• Policy Review: Familiarize yourself with FundedAI's refund policy to ensure your request meets their requirements.

*Working days are Monday to Friday, and don't include public holidays.

At FundedAI, we understand the importance of clarity regarding user rights and refund eligibility. Our services involve innovative funding solutions and subscription models that may require careful consideration regarding charges. To help our users navigate these aspects, we've outlined specific scenarios in which users may qualify for a refund.

• Service Downtime: If you experience interruptions in service that significantly affect the functionality of your subscription, you may be eligible for a partial refund for the downtime experienced.
• Service Level Agreement Violations: Should FundedAI fail to meet agreed-upon service levels as defined in our policies, you might qualify for a refund based on the terms set forth in your agreement.
• Account Cancellation: If you initiated an account cancellation but notice charges for following billing cycles, you could inquire about eligibility for a refund for those specific periods under your account management status.
• Discrepancies in Billing: In the event that you notice unusual or unexpected charges relevant to your subscription plan—in line with the details provided during the signup process—you may wish to review your eligibility for a partial refund after clarification.
• Subscription Changes: If you have made changes to your subscription plan that were not reflected accurately in your billing cycle, you may have grounds for a refund based on the changes applied.

We encourage all users to review their account history and billing agreements carefully to understand their eligibility for refunds, as each situation is unique and subject to our specific policies.

At FundedAI, users often encounter unique situations that necessitate refund requests. Here are some realistic scenarios where users successfully claimed refunds:

• Subscription Plan Downgrade: A user initially subscribed to a premium plan but found that they only needed basic features. After requesting to downgrade their subscription, they were able to receive a timely refund for the remaining days of the premium service.
• Accidental Upgrade: A user inadvertently upgraded to an annual plan while attempting to access a free trial. Upon realizing the error, they reached out to FundedAI's customer service and successfully received a refund for the difference within a few business days.
• Feature Availability Issue: A customer enrolled in a specific project that required certain functionalities not available in their current plan. After discussing the issue with support, they were granted a refund for the unused portion of their subscription, allowing them to transition to the needed plan seamlessly.
• Billing Query Resolution: A user had a question regarding a recent charge that seemed inconsistent with their plan. After clarification from FundedAI's support team, the user realized that a promotional fee adjustment applied and requested a refund for the mistakenly overcharged amount, which was processed quickly and efficiently.

At FundedAI, tracking your refund status is streamlined and user-friendly. Here’s how you can efficiently keep up with your refund process:

• Check Your Email Updates: FundedAI sends regular email notifications regarding your refund status. Look for emails with the subject line starting with 'Refund Update' to find important progress updates and next steps.
• Use the FundedAI Mobile App: If you have the FundedAI mobile app installed, navigate to the 'Notifications' section where you'll receive real-time updates on your refund status directly on your device.
• Visit Your Account Dashboard: Log into your FundedAI account and go to the 'Order History' section. Here you can view all transactions, including refund details, showing the current status of each refund request.
• Billing Section Access: In the 'Billing' section of your account settings, you can see comprehensive details regarding any processed refunds, including the refund amount and expected timeline for completion.
• Refund Progress Details: FundedAI provides specific information about each refund's progress, including whether it’s pending, approved, or completed, along with any relevant notes that may require your attention.
• Customer Support Tools: If you have concerns or need assistance, utilize the integrated support options within your account dashboard for live assistance, ensuring your queries about refunds are addressed promptly.