Many users only consider billing matters when an unexpected charge occurs, such as the automatic renewal of a subscription. To ease any concerns you may have, this guide provides a clear overview of how Future handles refunds, including eligibility criteria and the steps needed to request a refund efficiently. Our goal is to ensure you understand the process so you can regain your funds swiftly and with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your Future account email and username to identify your account.
Subscription Details: Your subscription plan name and renewal date to reference the specific service affected.
Transaction ID: The unique transaction ID for the purchase or subscription billing that you want a refund for.
Proof of Payment: A copy of the receipt or confirmation email received at purchase to validate the transaction.
Cancellation Request: Any previous communication regarding cancellation or refund requests to provide context.
Proof of Service Issues: Screenshots or documentation illustrating any issues experienced with the service that warrant a refund.
Timeframe of Usage: Details on when you utilized the service and any relevant dates to clarify your experience.
Refund Reason: A clear statement explaining why you are requesting a refund, tailored to Future’s refund criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
2-3 working days
Google Pay
2-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Future
At Future, we strive to provide a seamless and supportive experience for all our users. Understanding your rights related to refunds can help clarify your options and ensure you have the best experience with our service. Users may find themselves in situations where they could be eligible for a refund based on specific criteria relevant to the future-oriented services we provide.
Here are some scenarios specific to Future that might qualify for a refund:
Unused Subscription Time: If a user has subscribed but has not utilized the services for a specified period, they may qualify for a refund for the unused portion of their subscription.
Service Interruption: In cases where services were temporarily unavailable due to unforeseen circumstances, users might be eligible for a refund for the affected period.
Account Management Issues: Users encountering issues with their accounts that prevent access to services may qualify for a refund if the matter cannot be resolved in a timely manner.
Subscription Downgrade: If a user decides to downgrade their subscription plan, they may be eligible for a refund on the difference in price, depending on the terms of the downgrade.
For any specific questions or to seek clarification regarding your account situation, we encourage users to reach out directly through our support channels.
Step-by-Step Process to Request Your Future Refund Like a Pro
If you purchased through Future.com:
Log in to your account at en.fromfuture.com.
Navigate to the Account Settings section.
Select Billing from the menu.
Find the transaction you want a refund for and click on Request Refund.
In the message box, mention that the subscription renewed unexpectedly.
Submit the request and check for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top.
Select Subscriptions.
Find your subscription to Future and tap on it.
Scroll down and tap Report a Problem.
Choose Request a refund and state that you were unaware of the auto-renewing charge.
Complete the steps as directed to finalize your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the hamburger menu (three lines) in the top left corner.
Select Account.
Go to Purchase History.
Locate your Future subscription and tap on it.
Tap Refund and explain that you didn't use the subscription this billing period.
Follow the prompts to submit your request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage Account from the menu.
Click on Subscriptions.
Find the Future subscription and click on Details.
Select Request Refund.
In your refund request, mention that you were unaware of the recurring fee.
Submit your request and monitor your email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached you will find any relevant documentation for your review.
I kindly request confirmation of my refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You may need to wait for confirmation as your request is evaluated.
Processing
Your refund is currently being reviewed and processed.
We'll notify you via email once the refund has been completed.
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the funds within 3-5 business days.
Partially Refunded
A portion of your order has been refunded.
The remaining amount will remain as credit or be charged as per the original terms.
Completed
The refund process is fully completed.
Your account has been updated, and you can check the transaction history for details.
Canceled
Your refund request has been canceled.
You’ll need to submit a new request if you wish to pursue a refund again.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Future, we understand that users may occasionally need to navigate their subscription and billing details. Here are some scenarios where users successfully claimed refunds due to changes in their usage or service needs.
Subscription Paused Unexpectedly: A user decided to take a break from training due to a personal commitment and paused their subscription. After realizing they were still billed for the month, they contacted support and received a refund for the unused portion of that billing cycle.
Account Upgrade Confusion: After mistakenly upgrading to a premium subscription, a user quickly realized that they preferred their original plan. They reached out to Future's support team for assistance and successfully received a refund for the difference, ensuring a smooth transition back to their previous subscription.
Expert Match Change: A user was matched with a coach but found that their schedule didn't align after a few sessions. Upon discussing their situation with customer support, they were able to switch coaches and received a refund for the remaining sessions with the previous coach, which they hadn’t utilized.
Plan Modification Request: After several months, a user recognized that the current fitness plan wasn’t aligned with their evolving goals. They contacted support to modify their plan, and in the process, received a refund for a part of their subscription that covered features they no longer wished to use.
The Easiest Way to Get a Future Refund
If you're frustrated trying to get a refund from Future—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Future is straightforward and efficient. Here are some specific steps to ensure you stay updated on your refund progress:
Check Your Email Regularly: Future sends refund updates directly to your registered email. Look for notifications with subject lines such as "Your Refund Status Update" to get the latest information.
Use the Future Mobile App: For the most immediate updates, open the Future mobile app and navigate to the "Notifications" section. Here, you will find real-time updates about your refund status.
Visit Your Account Dashboard: Log in to your Future account and go to the "Order History" section. Each order will display its current refund status, along with any actions you've taken.
Billing Section Insights: Under the "Billing" tab in your account settings, you can find detailed information on all your transactions. If a refund is in progress, it will be marked there.
Refund Progress Tracker: Future provides a dedicated refund progress tracker within your account dashboard. This feature gives you an overview of expected processing times and whether your refund has been initiated, processed, or completed.
FAQ
If you forget to cancel your subscription on time, we understand that situations can arise. Unfortunately, we typically cannot issue refunds for charges incurred after the cancellation deadline. We recommend reviewing our cancellation policy for detailed information and future reference.
Refunds generally take 3 to 10 business days to be processed, depending on your bank's policies. Once the refund is initiated, you will receive a confirmation email, and the funds will appear in your account as per your bank's handling times. Please keep in mind that processing times may vary, so it's always best to check with your financial institution if there are any delays.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or billing history. If you need further assistance, you can contact our support team for clarification regarding the charge and next steps.
If you're unable to obtain a refund directly from Future, consider reaching out to customer service again for further assistance. You may also explore escalating your request within Future's support system to ensure it receives the necessary attention. Additionally, reviewing your account details may provide insights or options that could help resolve your situation.
If Future refuses to issue a refund, you may want to review their refund policy for any specific guidelines or conditions that apply. Additionally, consider reaching out to their customer support team again for further clarification or assistance. Checking your account details to ensure all information is correct might also help in resolving the matter.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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