How to Get a FuturoGo Refund

• Order Confirmation Email - Retrieve the email that confirms your purchase, as it contains essential transaction details.
• Transaction ID - Locate your unique transaction ID provided in your order confirmation for reference during the refund process.
• Receipt of Payment - Keep a copy of the receipt or payment confirmation, which validates the purchase date and amount.
• Account Information - Prepare your FuturoGo account login details, as they may be required to access your order history.
• Reason for Refund - Clearly outline the reason for the refund request, whether it’s due to defects, dissatisfaction, or incorrect item received.
• Photos of the Product - If applicable, take clear photos of the item being returned, highlighting any defects or issues that support your claim.
• Return Shipping Label - If returning a physical product, check if FuturoGo provides a return shipping label or instructions for shipping the item back.
• Warranty Information - If applicable, gather your warranty details that pertain to the product to ensure all terms are met for a valid return.
• Communication Records - If you've had prior communication with customer service regarding the issue, keep a record of these interactions for reference.

*Working days are Monday to Friday, and don't include public holidays.

At FuturoGo, we are committed to providing our users with a positive experience while using our electric bike rental services. Users may have specific circumstances under which they could be eligible for a refund. Understanding these circumstances is essential for managing your account effectively.

• Occasional Mechanical Issues: If the electric bike experiences mechanical failures that prevent its use during a rental period, users may be eligible for a refund for the unused portion of their rental.
• Service Availability: In cases where users book a bike but it becomes unavailable due to unforeseen circumstances such as bad weather or operational constraints, a refund for the booking fee may be applicable.
• Billing Discrepancies: If users notice any discrepancies in their billing for a rental period, they may inquire about the situation to determine if a refund is warranted based on the specifics of the charge.
• Promotional Adjustments: Users who have redeemed or are affected by a promotional offering that was not applied correctly at checkout could potentially qualify for a refund of the difference.
• Rental Duration Changes: Should a user extend their rental period through the app but is incorrectly charged for two separate rentals instead of a single extended charge, this situation may necessitate a review for refund eligibility.

For all refund inquiries, it's advised to consult FuturoGo's customer service for clarification and assistance, ensuring a thorough understanding of the policies and circumstances applicable to each situation.

At FuturoGo, users engage with a variety of electric bike services and products. Here are some realistic scenarios where users successfully claimed refunds in a neutral and straightforward manner:

• Subscription Cancellation: A user decided to cancel their monthly subscription for the electric bike rental service after experiencing an unexpected personal inconvenience. They contacted customer support to confirm the cancellation and were informed that they were eligible for a prorated refund for the remaining weeks of their billing cycle, which was processed promptly.
• Accidental Upgrade: A customer accidentally upgraded to a premium bike rental plan while exploring options for their next ride. After realizing the oversight, they quickly reached out to FuturoGo's support team. The team verified the situation and guided the user through the steps to revert to their original plan, including a refund for the additional charge incurred during the brief period.
• Promotion Clarification: A user took advantage of a limited-time promotion when purchasing an electric bike. However, they later discovered that another promotion could have provided a better discount. After reaching out to customer service for clarification, the support team acknowledged the mix-up and issued a refund for the difference, ensuring the user felt valued and satisfied.
• Product Return: A customer received an electric bike that did not meet their expectations due to a mismatch with their riding requirements. They initiated a return process as per FuturoGo's guidelines. Upon successful return of the bike within the return window, the customer received a full refund for their purchase without any complications, which added to their confidence in the service.

Tracking your refund status with FuturoGo is a seamless process designed to keep you informed every step of the way. Here’s how to efficiently stay updated on your refund:

• Email Notifications: Keep an eye on your email inbox for updates regarding your refund status. FuturoGo sends out email notifications whenever there is a change in your refund status or when your refund is processed.
• In-App Notifications: If you have the FuturoGo mobile app installed, make sure to enable notifications. You will receive real-time updates directly to your device, allowing you to track your refund without needing to log in.
• Account Dashboard: Visit your FuturoGo account dashboard to check the status of your refunds. Navigate to the Order History section where you can view all past transactions and their current refund statuses.
• Billing Section: Within the Billing section of your account, you can find detailed information about any refunds, including the amount refunded and the expected time frame for processing.
• Progress Updates: FuturoGo provides specific information about your refund progress, such as when it has been initiated and when it is expected to be completed. Look for these status updates in both your email and your account dashboard.
• Customer Support: If you have questions about your refund, don't hesitate to reach out to FuturoGo's customer support. They can provide specific details about your refund and assist with any concerns you may have.