Many users often overlook billing concerns until an unexpected charge arises, such as an automatic subscription renewal. If you find yourself in this situation, this guide will clarify how refunds work with Genesis HCM, including who is eligible and the straightforward steps to request your money back efficiently. Our aim is to help you navigate the refund process with ease, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your Genesis HCM account username and associated email address used during registration.
Transaction ID: The specific transaction ID related to your payment that needs a refund.
Service Details: Information regarding the subscription plan or service purchased, including the start and end dates, to clarify your request.
Refund Request Reason: A clear explanation of why you're requesting a refund, outlining any issues or dissatisfaction with the service.
Payment Method Details: Details of the method used for the transaction (e.g., credit card, ACH transfer), as it might be needed for processing the refund.
Proof of Payment: Copies of invoices or receipts confirming the original transaction amount and date.
Communication History: Any previous correspondence with Genesis HCM regarding the issue, including support tickets or email exchanges.
Subscription Status: Verification of your account type (e.g., active, cancelled) to make sure the refund request aligns with your subscription status.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
ACH Transfer
5-7 working days
E-check
3-5 working days
Wire Transfer
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Genesis HCM
At Genesis HCM, we understand that users may have questions regarding their rights and eligibility for refunds related to our services. As a provider of cloud-based human capital management solutions, our services are designed to assist businesses in streamlining their HR and payroll functions. Refund eligibility generally revolves around specific scenarios concerning account management and subscription status.
Subtotal Adjustments: If there are any adjustments in pricing or promotional offers that affect active subscriptions, users may qualify for a refund reflecting those changes.
Billing Cycle Changes: Users who experience changes in their billing cycles due to account modifications might be eligible for a refund corresponding to certain unused service days.
Service Downtime: In the rare event that our services experience significant and unplanned downtime affecting user access, customers may be eligible for a pro-rated refund for the impacted billing period.
Service Cancellations: Should a user choose to cancel their subscription, they might be eligible for a refund for any unused portion of the billing cycle, depending on the terms of their subscription agreement.
Account Errors: Users who discover discrepancies in their account configuration or service usage might find themselves eligible for refunds based on the findings following a review.
Service Misunderstandings: In instances where users feel they did not receive the promised service level or features as detailed in their agreement, a review could lead to potential eligibility for a refund.
It is always advisable for users to review their specific account details and the terms of service for detailed information pertaining to eligibility for refunds. For any inquiries, the Genesis HCM support team is available to assist users in clarifying their situations and exploring their options.
Step-by-Step Process to Request Your Genesis HCM Refund Like a Pro
If you purchased through GenesisHCM.com:
Visit the Genesis HCM website and log into your account.
Navigate to the Account Settings section.
Select Billing Information and review your recent transactions.
Locate the transaction for which you wish to request a refund.
Click on Request Refund next to the transaction.
In the message box, mention that the subscription renewed without notice.
Click Submit to send your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone/iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Genesis HCM subscription in the list.
Tap on Cancel Subscription.
Return to the App Store and navigate to your account by tapping on your profile picture.
Select Purchased to find and click on Genesis HCM.
Scroll down and choose Report a Problem next to the item.
From the dropdown, select Request a Refund and specify your reason indicating the account was unused.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Account.
Tap on Purchase History to view your transactions.
Locate your Genesis HCM purchase.
Tap on the transaction and select Refund.
In your message, mention that the subscription renewed without notice.
Complete and submit the refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select The Channel Store from the menu.
Look for Manage Subscriptions.
Find your Genesis HCM subscription and select it.
Choose Cancel Subscription.
Next, navigate to Support and click on Contact Us.
Fill out the support form stating your reason for a refund—mention that The account was unused.
Submit your support request for processing.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount] due to [describe reason].
Attached to this email, you will find the relevant documentation for your reference.
Please confirm the status of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is being reviewed; please allow up to 3-5 business days for processing.
Processing
The refund is currently being processed by our team.
Your refund is in the queue; you will receive an update once it is completed.
Refunded
The refund has been successfully processed.
The amount has been credited back to your account; please check your statement.
Partially Refunded
A portion of the total amount has been refunded.
You will see the refunded amount on your statement; the remaining balance is still pending.
Completed
The refund process has been finalized.
All aspects of your refund have been resolved, and your account reflects this.
Canceled
The refund request has been canceled by the user or initiated by the system.
No refund will be issued; please contact support for further assistance if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Genesis HCM, users engage with comprehensive human capital management solutions, and various scenarios arise where refunds can be successfully claimed, demonstrating the flexibility and customer support provided.
Subscription Upgrade Confusion: A user upgraded their subscription plan midway through the billing cycle. After discussing with customer support, they realized that the upgrade included a pro-rated fee adjustment, and they received a partial refund for the remaining balance of their previous plan.
Service Interruption: During a routine system maintenance, a client experienced an unexpected service interruption that impacted their payroll processing. Upon contacting Genesis HCM, they were informed that a small refund would be issued to account for the downtime affecting their services.
Account Adjustment: A user discovered that they had accidentally selected additional features during their account setup. After reviewing their options with customer service, they successfully claimed a refund for the features they did not intend to use, ensuring their billing matched their actual selections.
Training Session Cancellation: A company had to cancel a scheduled training session for their employees due to unforeseen circumstances. They reached out to Genesis HCM to reschedule, and the team facilitated a full refund for the canceled session, making the process smooth and accommodating.
The Easiest Way to Get a Genesis HCM Refund
If you're frustrated trying to get a refund from Genesis HCM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Genesis HCM is essential to stay informed about your transactions. Here are some specific tips to help you monitor your refund progress:
Check Your Email: Genesis HCM sends refund updates directly to your registered email. Look out for messages titled "Refund Update" or similar, which provide details about the status of your refund.
Utilize In-App Notifications: If you have the Genesis HCM mobile app, make sure to enable notifications. You will receive alerts for important updates regarding your refund status automatically.
Visit Your Account Dashboard: Log into your Genesis HCM account and navigate to the Account Dashboard. Here, you can find a dedicated section for tracking refund status, which will display the current stage of your refund process.
Check the Billing Section: Under the Billing tab in your account settings, you can access detailed reports of all transactions, including pending and completed refunds. This section provides a timeline of refund requests and approvals.
Review Your Order History: In the Order History section, you can trace back through your transactions to find specific orders that you have requested refunds for. Each entry will include the latest status update.
Use Available Support Tools: If you still have questions regarding your refund, utilize the support chat feature within the platform. This allows you to receive real-time assistance from customer service representatives who can provide updates on your refund status.
FAQ
Refunds for late cancellations are generally not available, as agreements often stipulate specific cancellation deadlines. However, we encourage customers to contact our support team to discuss their individual situation, as we aim to assist as much as possible.
Refund processing times can vary depending on your bank or credit card issuer, but typically, it may take anywhere from 5 to 10 business days for the refund to reflect in your account. Once processed, you'll receive a confirmation from Genesis HCM, and we recommend checking with your financial institution for specific timelines.
If you see a charge but do not have an active subscription, first verify your account status by logging into your Genesis HCM account. If the charge still appears unclear, please reach out to our customer support team for assistance and clarification regarding your billing history.
If you are unable to obtain a refund directly from Genesis HCM, consider reaching out to their customer service team again for further clarification or assistance. You may also choose to escalate your concern within their support system to ensure it is reviewed by a supervisor. Additionally, reviewing your account details and transaction history might provide more context that could aid in resolving your inquiry.
If Genesis HCM is unable to issue a refund, it is advisable to thoroughly review their refund policy to understand the stipulations and procedures in place. You may also consider reaching out to their customer support team again for further clarity or clarification on the matter. Additionally, double-check your account details to ensure that all necessary information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)