Unexpected charges can be a source of frustration, often catching users off guard when they least expect it. This guide is designed to help you understand how Getaround’s refund process works, who is eligible for refunds, and the straightforward steps to request your money back efficiently. We want to ensure you have all the information you need to navigate your billing concerns with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Getaround account email address and password handy to access your account details.
Reservation Details: Gather specifics about the reservation, including the reservation ID or transaction ID related to the rental.
Reason for Refund: Clearly articulate the reason you are requesting a refund, such as vehicle issues or reservation cancellations.
Proof of Issue: Collect any relevant documentation such as photos of the vehicle, communication with the owner, or screenshots of errors that occurred during the rental.
Date and Time: Document the date and time of the rental, along with any specific issues encountered during that period.
Payment Proof: Have your payment method details ready, including any receipts or confirmation emails that show the transaction was completed.
Policy Reference: Familiarize yourself with Getaround’s refund policy to reference specific guidelines that support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 business days
PayPal
3-5 business days
Getaround Wallet
Immediate
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Getaround
Getaround provides a peer-to-peer car sharing service that allows users to rent vehicles on a short-term basis. Understanding the circumstances under which users may qualify for a refund is crucial for effective account management and ensuring a satisfactory experience with the platform. Refund eligibility primarily revolves around rental transactions and account-related inquiries.
Cancellation Policy: Users who cancel a reservation within the specified timeframe may be eligible for a refund of their reservation cost, subject to the terms of the cancellation policy.
Trip Modifications: If a trip is modified and results in a lower total cost, users could see a refund reflecting the changes, as long as these adjustments comply with the company’s policies.
Vehicle Availability Issues: If a booked vehicle is unexpectedly unavailable at the time of the reservation, users may qualify for a refund of the rental fee.
Accidental Charges: Users may inquire about refunds for any accidental charges related to their rental, provided they can clarify the circumstances leading to these charges.
Membership Changes: If users decide to cancel their membership in line with the guidelines, they could be eligible for a refund depending on the active subscription terms.
Each of these situations is subject to the specific terms laid out in Getaround’s policies. Users are encouraged to review their account details and communicate directly with Getaround for any questions regarding their eligibility for refunds.
Step-by-Step Process to Request Your Getaround Refund Like a Pro
If you purchased through Getaround.com:
Visit the Getaround website and log in to your account.
Navigate to the 'Account' section from the dashboard.
Click on 'Billing' to view your subscription details.
Select the relevant subscription that you wish to request a refund for.
Look for an option that says 'Request a Refund' or similar, and click it.
In the message box, mention that the subscription renewed without prior notice.
Submit the request and keep an eye on your email for any further communication.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions' from the menu.
Find your Getaround subscription and tap on it.
Tap 'Cancel Subscription' to stop further renewals.
Visit the 'Report a Problem' page on Apple's website.
Select your subscription and choose the option to request a refund.
In the issue description, emphasize that the account was unused or state that you weren't aware of the renewal.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments & subscriptions'.
Tap on 'Subscriptions' and find the Getaround subscription.
Click 'Cancel Subscription' to prevent future charges.
To request a refund, go back to 'Payments & subscriptions' and select 'Budget & history'.
Locate the Getaround transaction, then tap on it.
Select 'Request a refund' and choose the reason for your request.
In the comments, mention that the subscription was not used recently.
Submit the request and check your email for a response.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select 'Manage your account'.
Scroll to 'Subscriptions' and find your Getaround subscription.
Click on 'Cancel Subscription' to halt future payments.
Navigate to the 'Help' section at the bottom of the page.
Click on 'Contact us' to access the support form.
Choose 'Billing Issue' from the menu options.
In the message, state that you’d like to request a refund due to unexpected renewal.
Fill out the required fields and submit your request for follow-up.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation concerning my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation to support my request.
Please confirm receipt of this email and my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review.
You will be notified when the review is complete, usually within 3-5 business days.
Processing
Your refund is being processed by our system.
Funds may take an additional 5-10 business days to reach your account.
Refunded
Your refund has been successfully issued.
Check your bank account for the refunded amount, which should appear within 1-3 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive the remaining amount within 3-7 business days, if applicable.
Completed
The refund process is fully completed.
You may view the transaction details in your account history.
Cancelled
Your refund request has been cancelled.
You can reach out to customer support if you need further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Getaround provides a peer-to-peer car sharing service, allowing users to rent cars by the hour or day. Below are some scenarios where users successfully claimed refunds for various reasons related to their rentals.
Cancellation of a Reservation: A user booked a car for a weekend trip but realized their plans changed due to personal reasons. After canceling the reservation well in advance, they received a prompt refund for the rental fees, as per Getaround’s cancellation policy.
Accidental Double Booking: A renter accidentally booked two different cars for the same time slot due to confusion in the app. Upon noticing the mistake, they cancelled one of the bookings and received a full refund within a few days, ensuring they were only charged for their intended rental.
Car Availability Issues: A user arrived to pick up a car they had reserved but found that the car was unavailable due to a last-minute issue with the owner. They contacted Getaround support, and after a review of the situation, were able to secure a full refund for their reservation.
Technical Issues at Pickup: A renter encountered difficulties using the Getaround app to access the car they had booked, which caused significant delays. After reporting the issue to customer service, they were credited back a portion of their rental fee as a gesture of goodwill for the inconvenience experienced.
The Easiest Way to Get a Getaround Refund
If you're frustrated trying to get a refund from Getaround—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Getaround is a straightforward process, thanks to their user-friendly communication channels and account management features. Follow these specific steps to stay updated on your refund progress efficiently.
Check Your Email: Getaround sends email notifications regarding your refund status. Look for emails that include the subject line "Refund Processed" or "Refund Update" for detailed information on your refund progress.
Use the Getaround App: If you have the Getaround app installed, you can receive in-app notifications regarding your refund. Ensure your notifications are enabled to stay updated in real-time.
Visit Your Account Dashboard: Log into your Getaround account and navigate to the Billing section in your account settings. Here you will find a detailed overview of your recent transactions and refunds.
Review Order History: In your account dashboard, click on Order History to view the status of all your bookings, including any that are pending refunds. This section will indicate whether a refund is in process.
Understand Refund Timelines: Getaround typically provides estimated timelines for refunds in their communications. Check the email or app notifications for specific dates that outline when to expect your refund.
Contact Support Directly: If you have further questions, utilize the Help Center in the app or website. You can submit a ticket or chat with support for real-time assistance on your refund status.
FAQ
Refunds for reservations that are not canceled within the designated time frame are typically not offered. It's important to review the cancellation policies outlined in your booking details to understand the timelines. If you're in a unique situation, you may reach out to customer support for assistance.
Refunds from Getaround typically take 5 to 10 business days to process, depending on your bank or payment method. Once the refund is initiated, you should see the funds reflected in your account within this timeframe. Ensure to check with your financial institution if there are any delays.
If you see a charge but don't have an active subscription, first verify that you are logged into the correct account associated with your payment method. If the charge is still unclear, please reach out to Getaround's customer support for assistance in resolving the issue.
If you are unable to get a refund directly from Getaround, consider reaching out to their customer service again for further assistance. You can also explore escalating your issue within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and any relevant communication may help clarify your situation.
If Getaround refuses to issue a refund, consider reviewing their refund policy thoroughly to understand the criteria for eligibility. You can also reach out to their customer support again for clarification or further assistance. Additionally, check your account details to ensure all information is accurate and in line with their requirements.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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