How to Get a Girls on the Run Refund

• Participant Registration Information – Have the name and birth date of the participant registered in the program.
• Transaction ID – Locate the unique transaction ID from your original payment confirmation email or receipt.
• Refund Request Form – Download and fill out the Girls on the Run refund request form available on their website.
• Proof of Payment – Collect receipts or bank statements showing the transaction made for the program fees.
• Reason for Refund – Prepare a clear explanation for why you are requesting the refund, such as medical issues or schedule conflicts.
• Contact Information – Include your current phone number and email address for any follow-up needed by Girls on the Run.
• Program Details – Specify the program season (e.g., spring or fall) and the year for the refund request.

At Girls on the Run, understanding your rights as a participant is essential, especially when it comes to billing and refund eligibility. The organization offers various programs aimed at empowering young girls through physical activity, which may involve registration fees for the programs, merchandise, or related services. Refunds may be considered under specific circumstances depending on the nature of the service purchased and the situation faced by participants.

Here are some scenarios in which participants may qualify for a refund:

• Program Cancellations: If a program is canceled by Girls on the Run for any reason, participants may be eligible for a full refund of their registration fees.
• Medical Emergencies: If a participant is unable to continue due to a medical emergency, appropriate documentation may support a request for a refund of the remaining program fees.
• Withdrawal within a Specified Time Frame: Some programs may allow participants to withdraw and request a refund within a certain period following registration, provided it aligns with Girls on the Run's policies.
• Merchandise Returns: If merchandise purchased from Girls on the Run is defective or not as described, participants may be eligible for a return and refund, subject to specific guidelines communicated at the time of purchase.
• Participation Issues: In cases where the program experience does not align with expectations as outlined in the program details, participants can inquire about potential resolutions, which may include eligibility for a refund.

Participants are encouraged to review Girls on the Run's specific policies related to refunds to ensure compliance and eligibility based on individual circumstances. For further clarification, reaching out to Girls on the Run directly will provide the most accurate guidance and support tailored to each situation.

At Girls on the Run, refund scenarios often arise from changes in circumstances or outstanding inquiries regarding participation fees and other services. Here are some realistic user scenarios illustrating how refunds were successfully claimed:

• Cancelled Registration for a Season: A parent needed to cancel their daughter's registration for an upcoming season due to a family emergency. After reaching out to customer service and explaining the situation, they received a full refund of the registration fee, as it was requested before the season began.
• Merchandise Returned Due to Sizing Issues: A participant ordered a Girls on the Run shirt that turned out to be the wrong size. They contacted Girls on the Run to initiate a return. Once the shirt was received back at the office, the user promptly received their refund for the item as per the return policy.
• Change in Program Location: A participant was signed up for a local program but was notified that it had been moved to a different location further away. Due to the change, the parent decided to withdraw. Upon contacting Girls on the Run, they successfully claimed a refund for the program fee, as the location change no longer made attendance feasible for them.
• Account Status Inquiry: A user realized they had been charged for a following season's registration that they hadn’t intended to enroll in yet. After reaching out for clarification on their account status, the team assisted them in reviewing their enrollment options and processed a refund for the upcoming season upon confirming their preferences.

Tracking your refund status with Girls on the Run is straightforward and user-friendly. Follow these specific guidelines to stay updated on your refund progress:

• Email Notifications: Keep an eye on your email for updates regarding your refund. Girls on the Run will send you confirmation when your refund request is received and any subsequent updates on its status.
• Account Dashboard: Log in to your Girls on the Run account and navigate to the Order History section in your dashboard. Here, you can view detailed information about your refund status, including whether it's pending, approved, or completed.
• Mobile App Updates: If you use the Girls on the Run mobile app, check the Notifications section. Updates related to your refund will appear as alerts, allowing you to stay informed while on the go.
• Billing Section: In your account settings, visit the Billing section to find specific details about any refunds issued. This area includes transaction histories and refund amounts that have been processed.
• Communication from Customer Support: If you have questions or concerns about your refund, reach out to Girls on the Run's customer support team. They can provide personalized assistance and updates relevant to your account.