Many GitHub users seldom consider billing until they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to clarify how GitHub refund processes work, outlining eligibility criteria and detailing the steps to quickly request a refund. With this information, you can navigate the process with confidence and ease, ensuring a smooth resolution to any billing concerns you may have.
What You Should Prepare Before Applying For Refund
Account Information: Your GitHub username and email associated with the account.
Transaction ID: The unique ID for the purchase you are requesting a refund for, found in your billing history.
Service Details: Specify the product or service you want a refund for, such as GitHub Pro, Team, or Enterprise subscriptions.
Purchase Date: The exact date when the subscription or product was purchased.
Reason for Refund: A detailed explanation of why you are requesting the refund, including any issues faced.
Payment Method: Information about how the payment was made (credit card, PayPal, etc.).
Correspondence: Any previous communications with GitHub support regarding the issue.
Proof of Payment: Copy of the receipt or email confirmation of the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-7 working days
GitHub Marketplace
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from GitHub
GitHub provides a range of services that facilitate software development and collaboration, and as a subscription-based platform, its billing and refund policies are directly linked to users' subscription status and service utilization. Understanding your rights and eligibility for refunds in the context of GitHub’s offerings can help ensure that you manage your account effectively and take full advantage of the available features.
Users may qualify for refunds in specific situations, which include:
Subscription Downgrades: If a user chooses to downgrade their subscription plan, they may be eligible for a prorated refund for the remaining billing cycle of the previous plan.
Service Cancellation: Users who cancel their subscription before the end of their billing period may receive a refund for the unused portion of their subscription, depending on the timing of the cancellation.
Account Inactivity: If a user has not actively utilized their account for a significant period and has been billed, they might qualify for a refund after contacting GitHub support to discuss their specific situation.
Specific Billing Issues: Users who encounter unexpected charges related to their subscription may inquire about refunds by providing details of the billing situation to customer service.
It is advisable for users to review GitHub's specific policies or reach out to their customer support for personalized assistance regarding eligibility for refunds based on individual circumstances.
Step-by-Step Process to Request Your GitHub Refund Like a Pro
If you purchased through GitHub.com:
Log in to your GitHub account.
Navigate to the Settings by clicking on your profile icon in the top right corner.
Select Billing & plans from the left sidebar.
Under Billing history, locate the charge you wish to dispute.
Click on Request refund next to the relevant transaction.
In the message box, mention that the subscription renewed unexpectedly.
Highlight that the account has been unused during the billing period.
Submit your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the GitHub subscription you wish to request a refund for.
Tap on it, then select Report a Problem.
Choose the charge you want to dispute.
In the description, state that the subscription renewed without notice.
Emphasize that you did not use the account recently.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store app.
Tap your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Locate the GitHub subscription and tap on it.
Choose Refund.
In your message, mention the subscription renewed without notice.
State that the account was unused during the time it was charged.
Complete your request.
If you purchased through Roku:
Sign in to your Roku account on a web browser.
Navigate to the Manage Account section.
Select Subscriptions under the Account information.
Find the GitHub subscription and click on Cancel subscription.
Visit the Help and Support section on the Roku website.
Select Contact us to initiate a live chat or find the email option.
In your communication, note that the subscription renewed without your action.
Indicate that you have not used the service in a long time.
Submit your request for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached you will find any relevant documentation to support my request.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund request is in queue. You will be notified once processing begins.
Processing
The refund is in the process of being reviewed and approved.
Your refund is being evaluated. This may take up to 5 business days.
Refunded
The refund has been successfully processed and funds have been returned.
Your payment has been refunded. Check your account for the funds.
Partially Refunded
A portion of the refund has been processed, with remaining funds still pending.
You’ve received part of your refund. Further updates will follow for the rest.
Completed
The refund process is completed without any issues.
Your refund is fully processed and finalized.
Canceled
The refund request has been canceled, either by the user or due to a policy violation.
Your refund request is no longer active. You may need to submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
GitHub provides a platform for developers to collaborate on projects, manage code, and utilize various subscription services. Here are some real user scenarios illustrating how users successfully claimed refunds from GitHub:
Accidental Upgrades: A user upgraded to a higher-tier GitHub plan while exploring options for team collaboration. After realizing the additional features were not necessary for their small project, they requested a refund for the difference in subscription cost, which was promptly honored upon confirmation of the charge.
Unused Features: A team paid for GitHub Actions minutes but found that they hadn't utilized the feature as planned. After reviewing their account usage, they decided to downgrade their plan and requested a refund for the unused minutes, which was processed efficiently.
Subscription Cancellation Timing: A user intended to cancel their GitHub Pro subscription prior to the renewal date, but due to a change in their schedule, they missed the cancellation cutoff. Upon reaching out to support, they explained the situation and received a refund for the most recent charge after confirming their intent to cancel.
Billing Clarity: A developer noticed an unfamiliar charge related to their GitHub account and sought clarification. After discussing the charge with GitHub's support, they learned it was a mistake linked to a promotional trial. Support issued a refund after validating the discrepancy and the developer's account history.
The Easiest Way to Get a GitHub Refund
If you're frustrated trying to get a refund from GitHub—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on GitHub is straightforward, thanks to their dedicated communication methods and account features. Here’s how you can efficiently monitor the progress of your refund:
Email Notifications: Keep an eye on your email for any updates from GitHub regarding your refund. They typically send confirmation emails when a refund is initiated and provide updates on the status as it progresses.
Account Dashboard: Log in to your GitHub account and navigate to your account dashboard. Under the Billing section, you can find details of all your transactions, including any pending or completed refunds.
Order History: In the same Billing section, check the Order History tab. Here, GitHub provides a complete list of your purchases and refunds, along with their current status.
In-App Notifications: If you use GitHub’s mobile app or desktop client, look for in-app notifications. GitHub may send alerts regarding your refund status through the app, ensuring you stay updated on the go.
Refund Progress Information: GitHub typically informs you about the expected timeline for refunds and what stage it is currently at, such as "Processing" or "Completed." This information can help set your expectations.
Support Help Center: If you need further assistance or have questions about your refund, check GitHub’s Help Center. They offer comprehensive support articles that guide you through the refund process.
FAQ
Unfortunately, GitHub's refund policy typically does not cover situations where users forget to cancel their subscription before the billing cycle ends. If you've missed the cancellation window, it's best to review their refund policy or reach out to their support team directly for further assistance.
Refunds from GitHub typically take 5 to 10 business days to process, depending on your financial institution. Once the refund is initiated, you'll receive an email confirmation, and the funds should appear in your account shortly thereafter.
If you see a charge but don’t have an active subscription, please first check your account settings to confirm your subscription status. If the charge still seems incorrect, contact GitHub’s support team with the details of the transaction for assistance in resolving the issue.
If you are unable to receive a refund directly from GitHub, consider reaching out to their customer service team again to seek clarification on your request. Additionally, you may explore escalating your issue within GitHub's support system for further assistance. Reviewing your account details and usage may also provide helpful context when communicating with support.
If GitHub refuses to issue a refund, consider carefully reviewing their refund policy to ensure your request aligns with their guidelines. You may also reach out to their support team again, providing any additional information that may help clarify your situation. Additionally, double-check your account details for any updates or corrections that could impact your refund eligibility.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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