Unexpected charges can be a surprise for many users, often surfacing when we least expect them, such as when a subscription renews automatically. This guide aims to clarify how refunds work for Glass: AI Skincare & Acne Scan, ensuring you understand who is eligible and how to smoothly request your money back. By following the steps outlined here, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your Glass: AI account credentials ready, including your registered email address and password.
Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for, which can typically be found in your purchase confirmation email.
Order Details: Gather details of the order, including the product name, purchase date, and total amount charged.
Service Usage Records: Compile any usage data or screenshots that demonstrate how you used the Glass: AI service, especially if applicable to your refund request.
Reason for Refund: Be prepared to clearly articulate your reason for requesting a refund, referencing any specific issues with the service or product.
Previous Correspondence: Collect any previous emails or chats with customer support related to your issue, which may provide context for your refund request.
Payment Method: Have the details of the payment method used for the transaction, such as credit card information or any third-party payment service used (like PayPal).
Refund Policy Review: Familiarize yourself with Glass: AI's refund policy to ensure your request aligns with their stipulated guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-7 working days
Google Pay
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Glass: AI Skincare & Acne Scan
At Glass: AI Skincare & Acne Scan, we strive to provide users with the best possible experience as they navigate their skincare journey. Understanding your rights and potential refund eligibility is important when utilizing our AI-driven skincare analysis and monitoring services. Refunds may be applicable in certain scenarios that relate specifically to your usage of our platform.
Subscription Cancellation: If a subscription is canceled prior to the next billing cycle, users may be eligible for a refund for the next period’s charge if they request it within a specified timeframe.
Service Disruptions: In the unlikely event that users experience significant service disruptions that hinder the functionality of our skincare analysis tools, they might qualify for a refund for that specific usage period.
Technical Issues: Should a user encounter persistent technical difficulties that prevent them from utilizing the service as intended, they may submit a request for review, which could lead to eligibility for a refund based on their situation.
Duplicate Services: If a user inadvertently creates multiple accounts or subscriptions for the same service prior to the first use, they may reach out to clarify and potentially receive a refund for the additional charge.
We encourage users to reach out to our support team for any questions regarding account management or billing clarifications to better understand their personal circumstances and eligibility for refunds.
Step-by-Step Process to Request Your Glass: AI Skincare & Acne Scan Refund Like a Pro
If you purchased through Glass: AI Skincare & Acne Scan website:
Visit the Glass: AI Skincare & Acne Scan website.
Log into your account using your registered email and password.
Navigate to the 'Account' or 'Settings' section.
Find and click on 'Billing' or 'Subscriptions'.
Select the subscription you wish to request a refund for.
Look for an option like 'Request Refund' or 'Contact Support'.
Fill out the refund request form, mentioning that the "subscription renewed without notice" and emphasize that the "account was unused".
Submit your request and keep an eye on your email for further communication.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Locate the Glass: AI Skincare & Acne Scan subscription.
Tap on it and look for an option to 'Report a Problem'.
Choose the reason for your refund request, stating that the "subscription renewed without notice".
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select 'Payments & subscriptions'.
Tap 'Subscriptions' and find the Glass: AI Skincare & Acne Scan entry.
Tap on it, then select 'Manage'.
Choose 'Refund' and provide a reason, mentioning that the "account was unused".
Submit your request.
If you purchased through Roku:
Go to your Roku device home screen.
Scroll to the 'Streaming Channels' section and select 'My Channels'.
Find the Glass: AI Skincare & Acne Scan channel.
Highlight the channel, press the star (*) button on your remote.
Choose 'Manage Subscription'.
Select 'Cancel Subscription', then access the option to contact support.
Request a refund, stating that the "subscription renewed without notice".
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Glass: AI Skincare & Acne Scan for Refund
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is under review.
You will be notified within 3-5 business days on the status of your request.
Processing
Your refund is being processed and is currently being reviewed by our team.
Please allow up to 7 business days for the completion of the refund.
Refunded
Your refund has been successfully completed.
The amount will reflect in your payment method within 5-10 business days.
Partially Refunded
A portion of your refund has been processed.
The remaining amount may be subject to further review based on policy.
Completed
Your return or exchange has been completed.
All actions regarding your order are finalized.
Canceled
Your refund request has been canceled or invalidated.
You may wish to contact support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the journey to achieving clear skin, users sometimes encounter situations that lead to refund requests at Glass: AI Skincare & Acne Scan. Here are specific scenarios where users successfully claimed refunds:
Subscription Change Misunderstanding: A user opted for an annual subscription, but due to a change in circumstances, realized they needed to downgrade to a monthly plan. After reaching out, they were able to receive a refund for the unused portion of the annual fee upon confirming the downgrade.
Product Satisfaction Issue: A customer purchased a personalized skincare regimen recommended by the AI analysis but found that it didn’t suit their skin after a couple of weeks. They contacted customer service, explaining their situation, and received a refund for the skincare products they had purchased.
Technical Service Interruption: A user experienced difficulties logging into their account for several days, preventing them from accessing the AI services. After submitting a support ticket, they received a refund for that month’s subscription fee, as they were unable to utilize the service.
Order Processing Delay: A customer ordered an acne treatment product that faced unexpected shipping delays. After an inquiry into the status of their order and realizing it wouldn't arrive in time for a special event, the customer successfully requested a refund for that product, which was processed promptly.
The Easiest Way to Get a Glass: AI Skincare & Acne Scan Refund
If you're frustrated trying to get a refund from Glass: AI Skincare & Acne Scan—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Glass: AI Skincare & Acne Scan is made simple with a few efficient methods. To ensure you are updated on your refund progress, follow these steps:
Email Notifications: Keep an eye on your inbox for notifications from Glass, as they provide updates directly via email. Look for an email subject that includes "Refund Processed" or similar phrases to find relevant information quickly.
In-App Notifications: If you use the Glass mobile app, check the notifications section. Glass sends updates through the app to inform you of any changes to your refund status.
Account Dashboard: Log into your Glass account and navigate to the Account Dashboard. Here, you can find detailed information regarding your current refunds, including their status and estimated processing times.
Order History: Visit the Order History section under your account settings. Each order will display its refund status, allowing you to easily track ongoing requests.
Billing Section Insights: Check the Billing section of your account for transparency about processed refunds, including the date of issue and amount refunded.
Customer Support: If your refund status is unclear, contact Glass’ customer support through the app or website. They can provide specific updates and details about your refund that may not be visible in your account.
FAQ
If you forgot to cancel your subscription on time, we encourage you to reach out to our customer support team. While we strive to accommodate our users, refund eligibility may depend on the specific circumstances. Our team is here to assist you and can discuss possible options.
Once your refund request has been processed, it typically takes 5 to 7 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider, so please allow additional time for the transaction to reflect.
If you see a charge but do not have an active subscription, please first check your account details on the Glass app to confirm your subscription status. If you still have questions, we recommend reaching out to our support team via the app or website for assistance with understanding the charge and exploring your options.
If you're unable to get a refund directly from Glass: AI Skincare & Acne Scan, consider reaching out to their customer service again for further assistance. You may also want to explore escalation options within their support system to ensure your concerns are addressed. Additionally, reviewing your account details can provide clarity on the status of your request.
If Glass: AI Skincare & Acne Scan refuses to issue a refund, you can start by reviewing their refund policy to understand the criteria for refunds. It may also be helpful to contact their support team again for further clarification or to discuss your concern. Additionally, ensure that your account details are correct and up-to-date, as this may affect their ability to process your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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