Many users often overlook subscription billing until an unexpected charge surfaces, such as an automatic renewal of a service like the GoChess 12 Months Pro Membership. This guide is designed to help you understand the refund process for this membership, including eligibility criteria and the straightforward steps to request your money back quickly. We aim to ensure that you have all the information you need to navigate this process smoothly and confidently.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email address associated with your GoChess account for identification purposes.
Transaction ID: Retrieve the unique transaction ID from your original purchase confirmation email for reference in your refund request.
Membership Details: Collect details about your 12 Months Pro Membership, including the start date and any associated features you accessed.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, whether due to dissatisfaction, service issues, or accidental purchase.
Payment Method Used: Note the payment method utilized (credit card, PayPal, etc.) along with any relevant transaction details that can assist in processing.
Proof of Cancellation: If applicable, provide documentation or confirmation of any cancellation requests made prior to the refund.
Communication Records: Gather any prior correspondence regarding issues with service or membership that led to your refund request, including chat transcripts or emails.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Direct Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from GoChess 12 Months Pro Membership
At GoChess, the 12 Months Pro Membership provides users with a range of premium features such as advanced lessons, unlimited game analysis, and unrestricted access to exclusive content. As part of your subscription, you may have certain rights and eligibility for refunds under specific circumstances.
The following situations might qualify for a refund regarding your GoChess 12 Months Pro Membership:
Account Cancellation Within the Grace Period: If you decide to cancel your membership within a specified grace period after your initial subscription, you may be eligible for a full refund.
Technical Issues: If you experience persistent technical issues that prevent you from accessing essential features promised in your membership, you may qualify for a refund, provided that such issues are reported within a defined timeframe.
Change in Service Availability: Should there be a significant change in the features or accessibility of the services offered that impacts your membership experience, you might be eligible for a refund based on these alterations.
Membership Misunderstanding: If there was a misunderstanding regarding the membership features at the time of purchase, and you communicate this promptly, you might qualify for a refund.
It is important to review the specific terms and conditions associated with your GoChess 12 Months Pro Membership to fully understand the exact circumstances under which refunds may be granted. Should additional inquiries arise, contacting customer support for clarification is recommended.
Step-by-Step Process to Request Your GoChess 12 Months Pro Membership Refund Like a Pro
If you purchased through particulartch.com:
Visit the particulatech.com website and log in to your account.
Click on your profile icon in the top right corner and select Account Settings.
Navigate to the Billing section to view your current subscriptions.
Locate the GoChess 12 Months Pro Membership and click on Manage Subscription.
Look for the option to Request Refund and click on it.
Fill out the refund request form, mentioning that the membership renewed without notice.
Highlight that your account was unused since the renewal.
Submit the request and await a confirmation email regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the GoChess 12 Months Pro Membership.
Tap on Cancel Subscription if required.
Scroll down and select Report a Problem.
Choose the issue related to your subscription, and explain that it renewed without notice.
Emphasize that you did not use the subscription after the renewal.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate the GoChess 12 Months Pro Membership and tap on it.
Tap on Unsubscribe if required.
Look for the Report a Problem option related to your purchase.
Select the reason for requesting a refund, stating that the subscription renewed without prior notice.
Mention that you have not used the membership after the renewal.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account section.
Select Subscriptions to view your active subscriptions.
Locate the GoChess 12 Months Pro Membership.
Click on Cancel Subscription if needed.
Contact Roku support through their help center.
Provide your account details and mention the subscription renewal.
State that the account has been unused since renewal.
Submit your refund request following the guidelines provided by support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to GoChess 12 Months Pro Membership for Refund
I would like to request a refund in the amount of [Amount].
Please find attached documentation related to this inquiry, if applicable.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
Your refund is being processed; typically, you can expect an update within 3-5 business days.
Processing
Your refund is currently being processed by our team.
Your funds are being prepared for return; updates will be provided by email.
Refunded
Your refund has been successfully completed.
The amount will be credited back to your original payment method within 5-7 business days.
Partially Refunded
A portion of your refund request has been approved.
You will receive a specific amount back; check your email for details on the transaction.
Completed
All refund processes are finished, and the funds should be released.
Your refund has been finalized, and you can check your bank or account for the credited amount.
Canceled
Your refund request has been canceled either by you or the GoChess team.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of GoChess 12 Months Pro Membership often navigate specific scenarios related to their subscriptions. Here are some realistic situations where users successfully claimed refunds:
A user who experienced a temporary service interruption due to technical issues contacted customer support after noticing they were unable to access premium features for a day. After verifying the issue, the support team provided a partial refund for that billing cycle as a courtesy.
A subscriber mistakenly upgraded their account when trying to access a promotional offer. Once they realized the error, they reached out to GoChess support. The team quickly reversed the upgrade and processed a refund for the additional charge.
A member decided to downgrade their subscription plan early into the billing period. After discussing their needs with customer service, they were able to receive a prorated refund for the unused portion of the premium features they no longer required.
A user gifted a GoChess 12 Months Pro Membership to a friend, who already had an active subscription. Upon recognizing this, they contacted GoChess support to explain the situation, resulting in a refund for the duplicate subscription purchase.
The Easiest Way to Get a GoChess 12 Months Pro Membership Refund
If you're frustrated trying to get a refund from GoChess 12 Months Pro Membership—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for the GoChess 12 Months Pro Membership can be a straightforward process if you know where to look. Here are some comprehensive tips to help you monitor your refund effectively:
Check Your Email for Updates: GoChess sends email notifications regarding the status of your refund. Make sure to look for messages from support@particulatech.com, and check your spam folder if you don't see any updates in your inbox.
Visit the Account Dashboard: Log in to your GoChess account and navigate to the dashboard. Under the 'Billing' section, you can find updates on your refund status along with any transaction details.
Utilize the In-App Notifications: If you have the GoChess mobile app, keep an eye out for in-app notifications, which often provide immediate updates regarding the processing of your refund.
Explore the Order History: Within your account settings, check the 'Order History' tab. Here, you can view the status of all past transactions, including any refunds initiated and their current progress.
Contact Customer Support: If you have questions or need more detailed information about your refund, you can reach out to GoChess support via the help section in your account. Provide your membership details for faster assistance.
Track Through Payment Method: Finally, you can also monitor your bank or payment method for updates. Once your refund is processed by GoChess, it should reflect in your account within a few business days.
FAQ
Refunds for the GoChess 12 Months Pro Membership are generally not available if a user forgets to cancel by the deadline. We encourage members to keep track of their subscription to avoid any unintended charges. If you have concerns about your subscription, please reach out to our support team for assistance.
Refund processing times can vary based on your payment method and financial institution. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. If the refund takes longer than this period, it's advisable to check with your bank or payment provider for further assistance.
If you see a charge but don’t have an active GoChess 12 Months Pro Membership, please check your account settings to verify your subscription status. If the charge is unexpected, reach out to our support team with your account details for assistance in resolving the issue.
If you are unable to receive a refund directly from GoChess 12 Months Pro Membership, consider reaching out to their customer service team again for additional support. You might also explore escalating the issue within their support system or reviewing your account details for any further options that may be available.
If your request for a refund on the GoChess 12 Months Pro Membership has been declined, you may want to review the refund policy to ensure you meet the criteria. Additionally, consider reaching out to customer support again for further clarification or to provide any additional information regarding your request. Checking your account details to confirm the subscription status may also help clarify the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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