How to Get a GODDESS AND THE BAKE Refund

• Order Confirmation Email: Have the email confirmation for your purchase readily available as it contains vital details about your order.
• Transaction ID: Locate the unique transaction ID associated with your order for easy reference during the refund process.
• Receipts: Gather any printed or digital receipts provided at the time of purchase to validate the transaction.
• Product Details: Be prepared to provide specific details about the item(s) you are seeking a refund for, including flavors or quantities.
• Photos of the Product: If applicable, take clear photos of the item(s) received, especially if there were any issues with quality or incorrect items.
• Reason for Refund: Clearly outline your reason for requesting a refund, ensuring it aligns with GODDESS AND THE BAKE's refund policy.
• Account Information: If applicable, have your account details on hand, including any associated emails or phone numbers associated with your orders.

At GODDESS AND THE BAKE, we strive to ensure all our customers have a positive experience with our delicious baked goods and menu offerings. While we are excited to serve you, we understand that sometimes situations may arise where you might seek clarification on your rights and eligibility for a refund. Below are specific circumstances related to our product and service offerings.

• Product Quality Issues: If a product purchased from us does not meet your expectations in terms of quality or freshness, please reach out to our customer service. Your situation may qualify for a refund or replacement, depending on the specific circumstances.
• Incorrect Orders: If you receive an item that does not match your original order, we encourage you to contact us. In this case, you might be eligible for a refund or a correct replacement item.
• Delivery Problems: For any issues related to delivery, such as delays or items not arriving, please let us know as these circumstances could affect your order satisfaction and eligibility for a resolution.
• Allergy Concerns: If you discover that an item contains allergens not disclosed prior to purchase, you may be entitled to a refund. Please provide the necessary details so we can assist you effectively.
• Subscription Services: If you subscribe to any of our services and encounter issues accessing your orders or products, clarifying your subscription status may reveal eligibility for adjustments or credits.

We recommend reaching out to our customer support team with detailed information about your experience to explore your options further. Your satisfaction is important to us, and we aim to work with you to address any concerns you may have.

At GODDESS AND THE BAKE, customers enjoy delightful baked goods and beverages, but sometimes situations arise where refunds are necessary. The following scenarios illustrate how users successfully navigated their inquiries regarding refunds.

• Incorrect Order Delivery: A customer ordered a customized birthday cake for a special celebration but received a different flavor. After reaching out to the customer service team, they were able to provide proof of the original order and were promptly issued a refund for the cake, allowing them to place a new order for the correct one.
• Subscription Service Misalignment: A user subscribed to the dessert subscription service realized that the delivery schedule conflicted with their travel plans. Upon contacting the support team, they received clarification on their subscription status and successfully requested a refund for the missed delivery while pausing their subscription until their return.
• Event Cancellation: A customer purchased a ticket for a baking workshop that was later canceled by GODDESS AND THE BAKE due to unforeseen circumstances. The customer initially inquired about their options and was glad to find that they were issued a full refund without any hassle, allowing them to plan for a future event instead.
• Miscommunication on Pricing: After an online order, a customer noticed a discrepancy between the price listed on the website and what was charged at checkout. They reached out to customer service for clarification and quickly received a refund for the difference once the issue was confirmed, restoring their trust in the service.

Tracking your refund status with GODDESS AND THE BAKE is simple and transparent. Here’s how to efficiently monitor your refund progress and ensure you’re updated every step of the way:

• Email Notifications: Once your refund is processed, check your email for updates. GODDESS AND THE BAKE sends confirmation emails indicating the status of your refund. Look for messages titled "Refund Confirmation" or "Refund Processed" to stay informed.
• Account Dashboard: Log into your account at goddessandthebaker.com and navigate to the "Order History" section. Here, you’ll find a detailed overview of your orders, including any refund requests and their current status.
• Mobile App Updates: If you use the GODDESS AND THE BAKE mobile app, go to the "Billing" section to view outstanding refunds. The app provides timely push notifications when there are changes in your refund status.
• Refund Progress Details: When checking your refund status online, expect to see a clear timeline of your refund. This includes the date your refund was initiated, the processing period, and when you can expect the funds to appear back in your payment method.
• Customer Support: If you have any concerns or need further clarification, reach out to our customer service team through the "Help" section on our website or app. Make sure to provide your order number for a quicker response.