Billing can often slip our minds until an unexpected charge catches us off guard, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work with Gofantix AI, detailing eligibility criteria and the straightforward steps to request your money back efficiently. Our aim is to provide clarity and support, ensuring that your experience is as smooth and hassle-free as possible.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Gofantix AI account details, including your registered email address and username.
Transaction ID: Find and note the specific transaction ID for the purchase you are seeking a refund for.
Purchase Date and Details: Gather the date of purchase and any relevant details about the product or service involved.
Reason for Refund: Clearly articulate the specific reason for your refund request, such as service issues or dissatisfaction.
Communication History: Compile any relevant correspondence with Gofantix AI regarding the issue, including emails or chat transcripts.
Payment Method: Have information about the method of payment used, such as credit card details or PayPal account.
Proof of Payment: Include any receipts, invoices, or payment confirmations received from Gofantix AI.
Service Agreement: Review the service agreement or terms of service to understand the refund policy applicable to your purchase.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Cryptocurrency
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Gofantix AI
At Gofantix AI, users are provided with a range of AI-driven digital services. Understanding your eligibility for refunds is crucial to ensure a smooth experience with our offerings. Customers may find themselves in situations where they might qualify for a refund based on specific criteria pertaining to their subscriptions and account status.
Users may find themselves eligible for a refund under the following circumstances:
Service Not Rendered: If a subscription service was paid for but not delivered as specified, users may inquire about a refund.
Account Downtime: Users experiencing extended periods of service interruption, beyond the normal maintenance schedule, might explore refund options.
Misalignment with Service Descriptions: If the service provided significantly deviates from the descriptions presented at the time of purchase, users could be eligible for a refund.
Billing Cycle Adjustments: Users who have experienced issues related to their subscription billing cycle, such as incorrect charges due to tier changes, may want to seek clarification and possible refund eligibility.
New User Trials: Users who initiate a trial subscription and find that it does not meet expectations might explore options for adjustments or refunds.
It’s advisable for users to review their account circumstances and reach out to Gofantix AI’s customer support to discuss any questions regarding possible refunds or billing clarifications.
Step-by-Step Process to Request Your Gofantix AI Refund Like a Pro
If you purchased through GofantixAI.com:
Log into your account on gogentic.ai.
Navigate to your account settings by clicking on your profile icon in the top right corner.
Select Billing from the drop-down menu.
Locate the section for Subscriptions or Order History.
Find the specific subscription or charge you want a refund for.
Click on Request Refund next to the relevant transaction.
In the message box, mention that the subscription renewed without notice and that you did not intend to keep it beyond the trial period.
Submit the refund request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on the Gofantix AI subscription.
Scroll down and select Report a Problem.
Choose Request a Refund and select the reason for the request.
In the comment section, mention that the account was unused and express your desire for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the Gofantix AI subscription you want to cancel.
Click on Cancel Subscription.
After cancellation, return to the menu and select Account.
Tap on Order History and find the charge for Gofantix AI.
Click on Report a Problem, then select Request a Refund.
State that you were not aware of the renewal and that you would like a refund.
If you purchased through Roku:
Visit the Roku website and sign in to your account.
Hover over your account name in the top-right and select My Account.
Scroll down to locate Manage Your Subscriptions.
Find Gofantix AI in your list of channels.
Click on Details next to the Gofantix AI subscription.
Select Request a Refund.
In the message field, indicate that you were not informed of the renewal and your preference for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Gofantix AI for Refund
Script
Copy
Subject: Refund Request – Gofantix AI Account [Your Email]
Dear Gofantix AI Support Team,
I hope this message finds you well.
Regarding my account, I would like to provide the following information: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but is awaiting approval.
Your request is in the queue for assessment. Processing time may take up to 3 business days.
Processing
The refund is currently being processed by our team.
We are actively working on your refund. This usually takes 5 to 7 business days.
Partially Refunded
A portion of your original payment has been refunded.
You will see a partial amount credited back to your account, based on the items returned.
Refunded
The full amount of your payment has been refunded.
You should see the total amount credited within 5-10 business days.
Completed
The refund process has been successfully completed.
Your refund request is fully processed, and the amount should appear in your account.
Cancelled
The refund request has been canceled, either by you or by customer support.
If this was an error, please contact customer support to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Gofantix AI, users engage with a variety of digital services tailored to enhance their online presence. Here are some scenarios illustrating how successful refund claims were processed by users:
Subscription Tier Change: A user realized that their business had outgrown their current subscription plan while reviewing monthly analytics. They reached out to Gofantix AI to upgrade to a higher tier but mistakenly ended up being charged for both plans simultaneously. After contacting support and explaining the situation, the user received a refund for the unused portion of the previous subscription.
Service Interruption: A graphic designer utilizing Gofantix AI for automated design services experienced a temporary outage during a critical project. They informed customer support about the hiccup that affected their project delivery timeline. Gofantix AI promptly issued a refund for the affected service period, ensuring the designer felt valued and satisfied with their response.
Account Management Inquiry: After a recent payment for an annual plan, a user decided they wanted to cancel due to personal circumstances. They contacted support to clarify their cancellation policy and received assistance in processing the cancellation. The user was informed they qualified for a partial refund due to their timing and proceeded to receive it with ease.
Billing Clarification: A small business owner reviewed their billing statement and noticed an unexpected charge due to an additional feature they had trialed. Upon referring to Gofantix AI’s detailed billing FAQs, the user reached out for confirmation on the charge. Support confirmed a billing error and processed a refund for the accidental feature activation, ensuring the user felt secure in their budgeting.
The Easiest Way to Get a Gofantix AI Refund
If you're frustrated trying to get a refund from Gofantix AI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Gofantix AI is simple and intuitive. Here are the best ways to stay updated on your refund progress:
Check Your Email: Gofantix AI sends updates regarding your refund status directly to your registered email address. Look for emails labeled "Refund Update" for detailed information about your refund process.
Use the Mobile App: If you're using the Gofantix AI mobile app, navigate to the "Orders" section. Here you'll find a dedicated tab for refunds where you can check the status in real time.
Account Dashboard: Log into your Gofantix AI account and visit the "Account Settings". Click on "Order History" to view all transactions, where refunds will display their current status and any notes from customer support.
Refund Progress Details: Gofantix AI provides specific stages for your refund, such as "Requested", "In Process", and "Completed". These updates help you understand exactly where your refund is in the workflow.
Billing Section: For a comprehensive view, go to the "Billing" section in your account dashboard. This area includes detailed financial statements, including pending and completed refunds.
Merchant-Specific Features: If you are a merchant utilizing Gofantix AI, the platform offers a "Refund Tracker" tool that allows you to monitor multiple refunds across different customers seamlessly.
FAQ
If you forgot to cancel your subscription before the renewal date, unfortunately, we are unable to process a refund for that billing period. We recommend checking the cancellation policy on our website for more details and to help manage your subscription in the future.
Refund processing times can vary depending on the payment method used. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. However, it may take longer for some banks or financial institutions to update your balance.
If you see a charge but do not have an active subscription, please first verify your account status by logging into your Gofantix AI account. If you still have questions or need assistance, reach out to our support team with the details of the charge for further clarification.
If you are unable to obtain a refund directly from Gofantix AI, consider reaching out to customer service again for further clarification or assistance. You may also choose to escalate your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details and communication history might provide additional context to aid in the resolution process.
If Gofantix AI is unable to issue a refund, consider reviewing their refund policy for specific guidelines. You may also reach out to their support team again for clarification or assistance regarding your request. Additionally, double-check your account details to ensure that all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)