How to Get a Gogo LLC Refund

• Account Information: Your Gogo account email address used for the purchase.
• Transaction ID: Record your transaction ID, which can be found in your email receipt or in your Gogo account transaction history.
• Flight Details: Include the flight number and date of travel if the service was used in-flight.
• Service Type: Specify whether you are requesting a refund for Wi-Fi access, in-flight entertainment, or any other service.
• Reason for Refund: Clearly state the reason for your refund request, referencing any service issues you encountered.
• Payment Method: Provide details about the original payment method used (credit card, PayPal, etc.), along with the last four digits of the card or account.
• Supporting Documentation: Attach any screenshots or email correspondence that supports your claim (e.g., service failure notices).
• Refund Amount: Clearly indicate the amount you are seeking to have refunded, as it may vary based on service used.

Gogo LLC, a provider of inflight internet connectivity and entertainment services, has specific policies regarding user rights and eligibility for refunds. Understanding these policies can help users navigate their account management and billing inquiries effectively. Refund situations often arise from the nature of the service and the specific scenarios that may affect a user's experience. Below are instances that could qualify for refunds or account adjustments based on the services provided by Gogo LLC.

• Service Interruptions: Users may be eligible for a refund if they experience significant connectivity issues during their inflight experience that affect their ability to use the purchased service.
• Inadvertent Purchase: If a user accidentally purchases a service while onboard and realizes it shortly after, they might be able to request a refund.
• Technical Difficulties: If users encounter technical issues preventing them from accessing their purchased service, they may have the possibility to seek a refund based on the circumstances.
• Service Availability: If a specific service that was advertised is not available during a flight, users might explore eligibility for refunds or credits for the inconvenience.
• Account Management Issues: Queries related to incorrect billing amounts or subscriptions that do not match user expectations could prompt discussions about refund eligibility based on specific user circumstances.

For specific situations or to clarify eligibility, users are encouraged to review Gogo LLC's terms of service or contact customer support for tailored assistance regarding their account and service experiences.

Gogo LLC provides in-flight internet services, allowing travelers to stay connected while flying. Users may encounter various situations that prompt them to seek refunds for different reasons associated with their accounts or services.

• A user planned a long flight and purchased a monthly subscription, but due to a last-minute change in travel plans, they only flew once. They reached out to Gogo's customer support, explaining the situation, and successfully received a refund for the unused days of service.
• A traveler experienced technical difficulties while trying to connect to the internet during their flight, which resulted in a lack of service. After contacting Gogo's support team and providing the flight details, they received a refund for the one-time pass that was not usable due to the service interruption.
• A user accidentally subscribed to the annual plan instead of the monthly plan while managing their account online. Upon recognizing the mistake shortly after the subscription was activated, they contacted Gogo's customer service and, after a brief review, were granted a refund for the difference between the two plans.
• A passenger flew on a route that did not support Gogo’s services as expected. After reaching out to customer service to clarify their billing, they were able to receive a prorated refund for the session that could not be utilized during that flight.

Tracking your refund status with Gogo LLC has been streamlined to ensure that you stay updated on your request. Follow these tips to efficiently check the progress of your refund.

• Check Your Email: Gogo LLC sends out email updates regarding your refund status. Look for messages from support@gogoair.com for notifications on the approval or processing of your refund.
• Use the Gogo App: If you have the Gogo mobile app, you can directly check your refund status. Navigate to the ‘Account’ tab and select ‘Order History’ to see all transactions, including pending refunds.
• Log into Your Account Dashboard: Visit gogoair.com and log into your account. Go to the ‘Billing’ section where you can view detailed information about your refunds and their current status.
• Review Your Order History: Within your account settings, the ‘Order History’ feature contains crucial details about your transactions. Click on the relevant order to check for any updates on the refund process.
• Refund Progress Details: Gogo LLC provides timely updates on the status of your refund through both the app and the website. Look for details on whether your refund is pending, in process, or completed.
• Contact Customer Support: If you experience any delays or have specific questions, reach out to Gogo's customer support through the in-app chat feature or via email. They can provide real-time information on your refund status.