It's common for users to overlook billing details until an unexpected charge appears, perhaps from an automatic subscription renewal. This guide is designed to clarify how Good News Network's refund process works, who qualifies for a refund, and the straightforward steps to request your money back efficiently. With this information, you can confidently navigate any billing questions and ensure a smooth resolution.
What You Should Prepare Before Applying For Refund
Account Information: Have your registered email address ready to facilitate account verification.
Transaction ID: Locate the transaction ID from your receipt or confirmation email for accurate processing.
Original Confirmation Email: Keep the original order confirmation email accessible, as it contains vital order details.
Details of the Issue: Prepare a brief description of the reason for the refund request, including any relevant dates.
Subscription Information: If applicable, gather information about your subscription plan and renewal date.
Payment Method: Ensure you have details about the payment method used, including the last four digits of the card if necessary.
Past Communication: Collect any previous correspondence with customer service that pertains to your issue.
Proof of Charge: Have a bank statement or screenshot showing the charge, if needed for verification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Good News Network
At Good News Network, we strive to provide our users with a positive experience focused on uplifting news and inspiring stories. Understanding your rights and eligibility concerning refunds is essential in managing your account effectively. While we aim to meet your expectations, certain situations may arise in which you might be eligible for a refund based on your subscription or service usage.
Subscription Modifications: If you make changes to your subscription level—such as upgrading or downgrading—you may be eligible for prorated refunds depending on your billing cycle.
Cancellation Requests: If you cancel your subscription and do so within a specific timeframe before the next billing cycle, you could qualify for a refund for that next period if applicable policies allow it.
Service Access Issues: In instances where users experience significant disruptions in service access, eligibility for refunds may be considered depending on the length and nature of the outage.
Billing Discrepancies: If you notice a discrepancy in your billing statement related to your subscription plan, you might be able to inquire about and possibly resolve a refund depending on the nature of the inquiry.
Satisfaction Guarantee: Certain promotions or service plans may include a satisfaction guarantee, allowing refunds under specific conditions if the service does not meet your expectations.
Your eligibility for a refund is assessed based on these types of account management questions and inquiries, aligning with the policies set forth by Good News Network. For any specific questions regarding your account or potential refunds, please check our help resources or reach out to our support team for guidance.
Step-by-Step Process to Request Your Good News Network Refund Like a Pro
If you purchased through Good News Network.com:
Visit the Good News Network website and log into your account.
Navigate to the "Account Settings" section.
Locate the "Billing" or "Subscriptions" tab.
Find the most recent transaction you want a refund for.
Click on "Request Refund" next to the transaction.
In the message field, mention "the subscription renewed without notice" or "the account was unused."
Submit your request and check your email for a confirmation message.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions".
Find and tap on the Good News Network subscription.
Scroll down and tap on "Report a Problem".
Select "I want to request a refund".
In the message, emphasize that "the subscription renewed without notice" or specify that "the account was unused."
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select "Subscriptions".
Find and tap on the Good News Network subscription.
Tap on "Cancel Subscription" if required.
Return to the subscription page and select "Request a Refund".
In your refund message, mention that "the subscription renewed without notice" or that "the account was unused."
Submit your request and check your email for confirmation.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on "Manage Account" and select the "My Subscriptions" tab.
Find the Good News Network subscription and click on it.
Select "Cancel Subscription" if mandatory.
Locate and click on "Request a Refund" on the same page.
In the message, emphasize that "the subscription renewed without notice" or highlight that "the account was unused."
Complete your request following the prompts provided.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Good News Network for Refund
Script
Copy
Subject: Refund Request – Good News Network Account [Your Email]
Dear Good News Network Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your request for a refund has been received and is waiting for review.
This status indicates that your refund request is currently being processed. Please be patient as we evaluate your request.
Processing
Your refund is currently being processed but has not yet been completed.
You can expect your refund to be finalized within 3-5 business days.
Refunded
The refund has been successfully issued to your original payment method.
The funds should appear in your account shortly. Check with your bank for additional processing times.
Partially Refunded
A portion of your refund has been processed, but not the full amount.
You will receive a notification detailing the refunded amount and what remains unpaid.
Completed
Your refund process is complete, and no further action is required.
You have successfully received the refunded amount and can access it as needed.
Cancelled
Your refund request has been cancelled, either by you or by our system.
You will need to submit a new request if you still wish to pursue a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Good News Network is dedicated to providing uplifting stories and positive news, alongside a user-friendly subscription service to access premium content. Below are some real user scenarios where subscribers successfully claimed refunds through their interactions with the platform, illustrating how thoughtful service management enhances user experience.
Subscription Overlap: A user accidentally subscribed to both the monthly and annual plans of Good News Network. Upon realizing the duplicate subscriptions, they reached out to customer support, who promptly issued a refund for the monthly plan, ensuring the user only retained the comprehensive annual subscription.
Accidental Renewal: A long-time subscriber intended to switch to a different news service and forgot to cancel their subscription before the renewal date. After contacting Good News Network to clarify their billing, customer support acknowledged the situation and provided a refund for the recently charged renewal, allowing the user to seamlessly transition without extra costs.
Plan Downgrade Request: A user initially opted for the premium subscription to enjoy exclusive content but found it wasn't aligning with their current interests. They contacted support to downgrade their plan, and the team not only helped them with the transition but also issued a refund for the unused portion of the previous premium payment, making the change without hassle.
Billing Inquiry: A subscriber noticed an unexpected charge during their monthly payment review. They reached out to Good News Network for clarification and learned that their subscription had included additional content. Understanding the situational ambiguity, customer support quickly processed a partial refund, reflecting the user's feedback and satisfaction with transparency.
The Easiest Way to Get a Good News Network Refund
If you're frustrated trying to get a refund from Good News Network—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Good News Network is straightforward and efficient. Follow these steps to stay informed about your refund progress:
Check Your Email: Good News Network sends email updates regarding your refund status. Look for messages with subject lines including "Refund Processed" or "Refund Update" to get timely notifications.
Account Dashboard: Log into your Good News Network account and navigate to the Order History section. Here, you can see the status of your refund, including approval dates and estimated processing times.
Mobile App Notifications: If you use the Good News Network mobile app, ensure notifications are enabled. You’ll receive real-time updates directly through the app regarding any changes in your refund status.
Billing Section: Within your account settings, visit the Billing subsection to find detailed information about your recent transactions, including any pending or completed refunds.
Refund Tracking Tool: Good News Network provides a dedicated Refund Tracking Tool, which can be accessed through the support menu. Input your order number to receive specific updates and timelines related to your refund.
FAQ
Refunds for subscriptions are typically not provided if a cancellation was not completed before the renewal date. However, we encourage users to reach out to our support team for assistance, as they may be able to offer options based on individual circumstances.
Refund processing times can vary depending on your financial institution, but typically, once a refund is initiated by Good News Network, it may take 5 to 10 business days for the amount to appear in your account. Please check with your bank or payment provider for specific timelines.
If you see a charge but do not have an active subscription, please check your email for any subscription confirmation or related notifications. If you still have questions, reach out to Good News Network's customer support for assistance in clarifying the charge and resolving the issue.
If you're unable to obtain a refund directly from Good News Network, consider reaching out to their customer service team once more to explore any additional options they might provide. You might also want to review your account details for any potential issues and escalate your request within their support system if necessary.
If Good News Network refuses to issue a refund, you may want to carefully review their refund policy to understand the situation better. Additionally, reaching out to their customer support again could provide more clarity or options. It's also a good idea to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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