Most users often overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you navigate the ins and outs of Google Listen Live refunds, outlining who qualifies for a refund and providing clear steps to request your money back efficiently. We aim to offer a straightforward approach to ensure you have all the information you need for a smooth refund experience.
What You Should Prepare Before Applying For Refund
Account Credentials: Ensure you have your Google Listen Live account login information, including your username and password, to access your account details.
Transaction ID: Locate the unique transaction ID associated with your purchase, which can usually be found in your email confirmation or account history.
Purchase Date: Note the exact date of your purchase, as this may be required to verify your transaction.
Proof of Payment: Gather any receipts or payment confirmations that show the transaction details for your subscription or service order.
Reason for Refund: Prepare a clear explanation for why you are requesting a refund, as this information is often required in the refund application.
Specific Service Details: Provide information on the specific service features or products you purchased, including any relevant subscription plan details.
Contact Information: Ensure you have up-to-date contact information in case Google Listen Live needs to reach you for further details.
Previous Correspondence: If applicable, compile any previous communications with customer support regarding your issue, as this may facilitate the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Google Play Balance
Immediate
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Google Listen Live
At Google Listen Live, users engage with a platform that offers live streaming audio content, which operates on a subscription basis. Understanding your rights and the conditions under which refunds may be applicable is essential for effectively managing your account and subscriptions. Below are specific scenarios tied to your subscription that may qualify for a refund or credit:
Service Interruption: If you experienced a significant outage where the streaming service was unavailable for an extended period, you may be eligible for a refund corresponding to the duration of the interruption.
Subscription Overlap: In cases where a subscription extension was not intended, and usage was restricted due to an account management issue, a review for eligibility for a refund may be initiated.
Incorrect Billing Cycle: If your billing date does not align with the provided subscription details, you may wish to inquire about potential adjustments or credits related to the discrepancy.
Technical Issues Affecting Service Access: Users facing persistent technical difficulties that prevent access to their purchased content might consider contacting support to discuss possible resolutions or refunds.
Canceling Prior to Billing Cycle: If you canceled your account but can demonstrate valid reasons tied to specific user circumstances before the billing cycle commenced, you might explore eligibility for a refund.
Step-by-Step Process to Request Your Google Listen Live Refund Like a Pro
If you purchased through Google Listen Live.com:
Visit ghostek.com and log into your account.
Navigate to the Account Settings section.
Select Billing Information from the menu.
Locate the Recent Transactions area.
Identify the subscription or renewal in question.
Click on Request Refund next to the relevant transaction.
In the refund request form, mention that the subscription renewed without notice.
Highlight that the account was unused or you were unaware of the renewal.
Submit the form and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Google Listen Live subscription.
Tap Cancel Subscription.
Open the App Store and scroll to the bottom, tap Apple ID again.
Select Purchase History.
Identify the transaction for your subscription.
Tap Report a Problem and submit a report stating the subscription renewed unexpectedly.
Emphasize that the service was not utilized during the billing period.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Account from the menu.
Tap on Purchase History.
Find the Google Listen Live subscription.
Click on the transaction and select Request a Refund.
In your request, mention that the subscription auto-renewed without your consent.
State that you were unable to use the service during the last cycle.
Submit your refund request and monitor your email for confirmation.
If you purchased through Roku:
Open the Roku device and navigate to the Home screen.
Go to Settings and select Accounts.
Navigate to Manage Subscriptions.
Select Google Listen Live from your active subscriptions.
Choose Cancel Subscription.
After cancellation, go to the Roku website and log into your account.
Find the section labeled Order History.
Locate the subscription and click on Request Refund.
Mention that the subscription was renewed without prior notice.
Emphasize that you did not use the service in the last billing cycle.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Google Listen Live for Refund
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Subject: Refund Request – Google Listen Live Account [Your Email]
Dear Google Listen Live Support Team,
I hope this message finds you well.
My name is [Your Name], and I would like to request a refund of [Amount] for my account associated with the email address [Your Email]. The billing occurred on [Billing Date], and the reason is [describe reason].
I have attached the relevant documentation for your reference.
Please let me know if you require any additional information. I would appreciate a confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted & is awaiting approval.
You will be notified via email once your request is reviewed.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be completed within 3-5 business days.
Refunded
The refund has been successfully issued to your original payment method.
The amount should reflect in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your total amount has been refunded.
Check your email for details on the refunded amount & reason.
Completed
The refund process has been completed successfully.
Your account balance has been adjusted to reflect this change.
Canceled
Your refund request has been canceled, either by you or by our team.
If you have questions, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Google Listen Live may occasionally encounter situations where they seek refunds due to their unique experience with the service. Here are some real user scenarios reflecting instances where refunds were successfully claimed:
Subscription Plan Change: A user upgraded their subscription to access additional channels but quickly realized it was not aligned with their listening preferences. After reviewing their options, they reached out to customer support within the refund window and received a full refund for the additional charge, facilitating a switch back to their original plan.
Service Interruption: During a major event, a subscriber experienced significant service interruptions that affected their listening experience. The user contacted Google Listen Live support to report the issue and was granted a temporary refund for that billing cycle as part of their commitment to customer satisfaction.
Billing Error on Promotional Rate: A user intended to take advantage of a promotional rate but noticed they were billed at the regular price. They reached out to the support team for clarification and provided evidence of the promotion. The team confirmed the error and issued a credit to their account for the difference.
Account Management Confusion: Following a device change, a user found their subscription settings were not properly transferred, leading to unexpected charges for a different service tier. They contacted support for assistance, and after verifying their account details, a refund for the overcharge was processed promptly, allowing them to adjust their subscription settings seamlessly.
The Easiest Way to Get a Google Listen Live Refund
If you're frustrated trying to get a refund from Google Listen Live—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Google Listen Live can be straightforward when you know where to look. Here are efficient ways to keep tabs on your refund progress:
Email Notifications: Google Listen Live sends email updates regarding your refund status. Be sure to check your inbox and spam folder for messages that may provide the latest information.
In-App Notifications: If you’re using the Google Listen Live mobile app, look out for in-app notifications that will inform you of any changes to your refund status.
Account Dashboard: Log into your account on the Google Listen Live website and navigate to the Account Settings. Here, you’ll find a dedicated section for Order History where you can view details about your refund.
Billing Section: Within the account settings, the Billing section will provide specific details about pending refunds and their expected processing times.
Refund Progress Information: Google Listen Live provides updates on refund progress, such as whether it’s been initiated, processed, or completed. Keep an eye out for these stages in your notifications.
Customer Support: If you still have questions about your refund status, reach out to Google Listen Live's customer support for personalized assistance through chat or email.
FAQ
Refund requests for subscriptions with Google Listen Live can be considered on a case-by-case basis. If you forgot to cancel on time, we recommend reaching out to customer support to discuss your situation and see what options may be available.
Refunds from Google Listen Live typically take 5 to 10 business days to process, depending on your financial institution's policies. Once initiated, you will receive a notification confirming the refund, and the funds should appear in your account shortly thereafter. If you haven't seen the refund after this period, it's advisable to check with your bank for updates.
If you see a charge for Google Listen Live but do not have an active subscription, please start by checking the subscription status in your account settings. If you still have questions or believe there is an error, contact Google Play support for assistance with your query.
If you are unable to receive a refund directly from Google Listen Live, consider reaching out to their customer service for further assistance. You may also explore the option of escalating your request within their support system to ensure it is reviewed by a higher level of support. Additionally, reviewing your account details and any relevant terms of service may provide more context regarding your situation.
If Google Listen Live refuses to issue a refund, consider reviewing their refund policy for clarity on their terms. You may also want to reach out to customer support again for further assistance, ensuring you have all relevant account details on hand. Additionally, checking your account for any updates or notifications may provide further insight.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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