How to Get a GRACIES Refund

• Order Confirmation Email - Locate the email received after your purchase which confirms your order details.
• Transaction ID - Ensure you have the unique transaction number associated with your purchase from GRACIES, typically found in your order confirmation or account overview.
• Account Login Credentials - Have your GRACIES account username and password ready to access your account for any necessary information.
• Reason for Refund - Be prepared to clearly state the reason for your refund request, referencing specific issues with the product or service.
• Service/Product Receipt - If applicable, retain a copy of your purchase receipt or invoice for verification.
• Credit/Debit Card Information - Have the last four digits of the card used for the purchase handy to confirm your payment method.
• Relevant Communication - Gather any emails or messages exchanged with GRACIES regarding your product or service that provide context for the refund request.
• Return Shipping Details - If your refund requires a product return, confirm any specific return shipping address or procedures outlined by GRACIES.
• Timeframe for Refund Requests - Familiarize yourself with GRACIES' refund policy timeframe to ensure your request is submitted within allowable limits.
• Product Condition Images - If applicable, take photos of the product's condition at the time of the refund request to support your claim.

*Working days are Monday to Friday, and don't include public holidays.

At GRACIES, we strive to provide exceptional dining experiences and services that meet the needs of our valued customers. Understanding your rights and eligibility for refunds is crucial when managing your account and reservations.

Users may find themselves in various situations where requesting a refund could be relevant. Below are scenarios specifically applicable to GRACIES that may qualify for refunds:

• Reservation Cancellation: If a customer cancels a reservation more than 24 hours in advance, they may be eligible for a full refund of any deposits made.
• Service-Level Issues: In the rare event that a service experience falls short of the expected standards due to matters affecting quality, a customer may inquire about a potential refund or compensation.
• Order Modifications: If an order placed through our website requires modification that cannot be accommodated, customers may explore options for a refund on the specific item ordered.
• Event Cancellations: If an event hosted by GRACIES is canceled or rescheduled, customers who have purchased tickets may be eligible for a full refund.
• Product Availability: If a product is unavailable after an order has been placed, customers might be eligible for a refund for the item not delivered.

For any inquiries regarding eligibility for refunds, customers are encouraged to contact our customer support team for personalized assistance.

At GRACIES, we understand that sometimes plans change or situations arise, leading to refund requests. Here are a few scenarios where users have successfully claimed refunds:

• Subscription Downgrades: A user realized that the premium subscription offered more features than needed and decided to downgrade to a basic plan. After reaching out to customer support, they received a pro-rated refund for the unused portion of the premium subscription fee.
• Service Interruption: A customer experienced a temporary service interruption during a critical project. After outlining the issue through the support channel, they received a refund for the days where the service was unavailable, ensuring they felt valued and compensated.
• Accidental Upgrade: A user mistakenly upgraded their account to a higher tier without intending to. Upon contacting GRACIES' support team for assistance, they received a prompt refund for the upgrade cost and were guided back to their original subscription plan.
• Event Cancellation: A customer had registered for a special workshop hosted by GRACIES, which had to be canceled last minute. After informing customer support of the situation, they were refunded the full amount paid for the registration, allowing them to confidently book future events.

Tracking your refund status with GRACIES is straightforward and efficient. With multiple avenues available for updates, you can quickly stay informed about your refund progress.

• Email Notifications: Once your refund is initiated, GRACIES will send you an email confirmation. Look for emails titled "Refund Update" in your inbox, which will provide key details on your refund status.
• Account Dashboard: Log in to your GRACIES account and navigate to the Order History section. Here, you'll find a detailed overview of all your transactions, including refund statuses that are updated in real-time.
• Mobile App Notifications: If you use the GRACIES mobile app, make sure to enable notifications. You will receive push notifications about your refund directly to your device, ensuring you stay updated on the go.
• Billing Section Access: Visit the Billing and Payments section under your account settings where you can track pending and completed refunds as well as the expected timeframes for processing.
• Refund Progress Information: GRACIES provides important information such as the refund amount, the method of refund (store credit, original payment method), and any anticipated processing timelines. This information can be found in both your email notifications and your account dashboard.