Navigating unexpected charges can be frustrating, especially when it comes to subscriptions like Ground News. Many users only think about billing when a renewal happens, leading to questions about refunds and eligibility. This guide will walk you through how Ground News refunds work, who qualifies for them, and the straightforward steps to request your money back swiftly. Let’s make sure you have all the information you need for a smooth refund process.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email linked to your Ground News account ready to facilitate identification.
Transaction ID: Locate the specific transaction ID from your purchase, which is typically found in your confirmation email or account billing history.
Purchase Receipt: Access and prepare to submit the purchase receipt or any confirmation emails regarding your subscription.
Reason for Refund: Be prepared to clearly articulate your reason for requesting a refund, as Ground News may require this information.
Subscription Details: Have details of your subscription plan (e.g., monthly, annual) at hand, including purchase date and renewal date.
Cancellation Confirmation: If applicable, prepare any cancellation confirmation if you have previously canceled your subscription before requesting a refund.
Usage Log: If relevant, provide a brief log of usage showing that you did not utilize the service or features if that’s part of your reason for the refund.
Contact Information: Make sure you have your current contact information handy, in case Ground News needs to reach you for further clarification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Ground News
At Ground News, users have specific rights regarding their subscriptions and access to news-related services. Understanding your eligibility for a refund is crucial, especially in the context of subscription-based offerings. Users may find themselves in situations where they might qualify for a refund based on their account management or subscription status.
Service Cancellation: If you cancel your subscription within the trial period, you may be eligible for a full refund for the initial charge.
Content Accessibility Issues: Users experiencing persistent technical difficulties that prevent access to paid content might qualify for a refund if these issues are not resolved in a timely manner.
Subscription Upgrades or Downgrades: If you upgrade or downgrade your subscription and there are discrepancies with billing that could not be clarified, you might be eligible for a refund of the difference in charges during the billing cycle.
Billing Errors: Users who notice unexpected charges associated with their subscription may find that clarifying the situation could render them eligible for a refund, depending on individual subscription agreements and billing policies.
Inability to Utilize Services: If a user is unable to access key features of their subscription due to factors directly related to the service and this persists over a reasonable time frame, they may be eligible for a partial refund based on the time unable to access those features.
For specific inquiries regarding eligibility, users are encouraged to review their account details or contact Ground News support for further assistance.
Step-by-Step Process to Request Your Ground News Refund Like a Pro
Navigate to the Account Settings by clicking on your profile icon in the top right corner.
Select Billing Information from the menu on the left.
Look for the Manage Subscription option and click on it.
Find the Request Refund link and select it.
In the refund request form, mention that the subscription renewed without prior notice and that you did not use the service during this period.
Submit the request and keep an eye on your email for updates regarding your refund status.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the settings menu.
Select Subscriptions from the list.
Find and select Ground News from your list of subscriptions.
Tap on Report a Problem next to the subscription details.
In the issue reporting form, explain that you were not notified of the renewal and that the account was not used during this period.
Submit the form and check your email for a response regarding your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions from the menu.
Find Ground News and tap on it.
Scroll down and select Cancel Subscription—this will allow you to access the refund option.
Once cancelled, you'll see an option to request a refund; choose it.
In your refund request, mention that the subscription renewed without notice and highlight that you didn't utilize the service recently.
Complete the form and await communication regarding your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account section.
Select Subscriptions in the menu.
Find the Ground News subscription and click on Deselect or Cancel.
After cancellation, locate the section for Manage Subscriptions and look for an option to request a refund.
In your refund request, state that the subscription renewed unexpectedly and that the account was unused during the latest subscription term.
Submit the request and check your email for further information on your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account due to [describe reason].
The amount I would like to request for refund is [Amount].
I have attached the necessary documentation to support my request, if applicable.
Please confirm receipt of this email and the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
You will receive a notification once your request is under review.
Processing
Your refund is currently being evaluated by our team.
This stage typically takes 1-3 business days. Please be patient.
Refunded
Your refund has been approved and processed successfully.
The funds should appear in your account within 5-10 business days.
Partially Refunded
A portion of your refund request has been approved.
Check your account for the credited amount; contact support for details.
Completed
The refund process has been finalized.
You can now enjoy peace of mind knowing your account is adjusted.
Canceled
Your refund request has been canceled.
If you believe this is a mistake, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Ground News, users often navigate various aspects of their subscription services, leading to instances where refunds are warranted. Below are a few realistic scenarios illustrating how users have successfully claimed refunds:
Subscription Overlap: Jane realized she had unknowingly subscribed to two different plans while exploring Ground News features. Upon contacting support, she clarified her preferences and received a refund for the additional plan, which was processed promptly.
Plan Downgrade: After experiencing a significant change in her news consumption habits, Mark decided to downgrade his subscription from the premium service. He reached out to Ground News support to explain his situation and successfully received a refund for the remaining unused portion of the premium plan.
Billing Cycle Confusion: Alex noticed a charge that he didn't expect just after a recent plan change. He contacted Ground News customer service to confirm the timing of his new billing cycle, leading to a successful adjustment and refund for the earlier charge that was no longer applicable to his current plan.
Account Access Issues: Maria experienced difficulties accessing her account for a short period, which prevented her from utilizing her subscription benefits. Upon notifying Ground News, she was compensated with a refund for the days she was unable to access her account, ensuring she felt valued as a subscriber.
The Easiest Way to Get a Ground News Refund
If you're frustrated trying to get a refund from Ground News—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Ground News is straightforward when you know where to look. Ground News provides various channels and tools to keep you updated on your refund progress.
Check your email notifications: Ground News sends email updates regarding your refund status. Keep an eye out for messages that confirm the initiation of your refund, as well as updates on its processing time.
Use the Ground News mobile app: You can easily track your refund status via the mobile app. Navigate to the “Account” section to find the “Order History” where your refund details will be displayed.
Visit your account dashboard: Log in to your Ground News account on the website and go to the “Billing” section. Here, you can view all your recent transactions, including the status of any pending refunds.
Review the order history: In the “Order History” tab, each order will detail its current status. Look for an update specifying that your refund is being processed or has been issued.
Stay informed about processing times: Ground News typically provides estimates concerning how long refunds might take. This information is available in the refund status section of your account, helping you gauge when to expect your funds.
FAQ
Unfortunately, refunds cannot be processed for subscriptions that are not cancelled before the renewal date. We recommend setting a reminder for your cancellation date to avoid any unintentional charges in the future. Please refer to our refund policy for more details.
Refunds from Ground News typically take 5-7 business days to process. Once the refund is initiated, the exact time for it to appear in your account can depend on your bank or payment provider's policies. Please allow for some additional time for the funds to reflect in your account.
If you see a charge but don't have an active subscription, please check the payment method associated with your account. You can also review your account settings to confirm your subscription status. If you still have questions, reach out to our support team for further assistance.
If you're unable to obtain a refund directly from Ground News, consider reaching out to customer service for further assistance. You may also explore escalating your request within their support system for additional review. Additionally, reviewing your account details and any applicable policies could provide further insight into your options.
If Ground News refuses to issue a refund, it may be helpful to review their refund policy for any specific guidelines that apply to your situation. You can also consider reaching out to their support team again for further clarification or to discuss your case in more detail. Additionally, checking your account details might provide insight into any terms or conditions that could affect the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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