We understand that financial details, like billing, often take a backseat until an unexpected charge catches your attention—such as an automatic renewal. This guide is designed to help you navigate Ground School's refund process with ease, explaining who is eligible for a refund and providing clear steps to request your money back promptly. Our goal is to ensure you feel informed and supported as you manage your subscriptions.
What You Should Prepare Before Applying For Refund
Account Information: Have your Ground School account email and password ready for login.
Transaction ID: Locate the transaction ID for the purchase you wish to refund.
Purchase Date: Note the date of the original transaction for verification purposes.
Course Details: Identify the specific course or subscription you are seeking a refund for.
Reason for Refund: Prepare a clear and concise explanation for why you are requesting the refund.
Payment Method: Have information regarding the payment method used, such as credit card details.
Correspondence Records: Gather any emails or messages exchanged with Ground School regarding your issue.
Refund Policy Reference: Review and familiarize yourself with Ground School's refund policy for your specific course.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Ground School
At Ground School, users access a range of educational services designed for aspiring pilots, including subscription-based courses and individual lesson purchases. Understanding the criteria for eligibility regarding refunds is important for users to manage their accounts effectively and to navigate billing inquiries accurately.
Refund eligibility is determined by specific scenarios related to the nature of the service provided. Below are circumstances where users may qualify for a refund:
Course Cancellation: Users who cancel their course subscriptions within a specified period may be eligible for a refund of the most recent payment, provided they have not accessed course materials since the cancellation.
Subscription Adjustments: Users who wish to downgrade or upgrade their subscription plans and do so within the allowed time frame may receive a refund for the difference in cost, depending on the specific terms of their subscription agreement.
Product or Service Inaccessibility: In cases where users are unable to access the educational materials due to technical issues that cannot be resolved in a reasonable timeframe, they may qualify for a refund of the payment made for that specific service.
Billing Errors: If users identify discrepancies in their account charges that do not align with their subscription plan or service use, they may seek clarification and potentially request a refund if the billing issue is confirmed.
It is advisable for users to review Ground School's terms and conditions regarding refunds and follow the appropriate procedures for inquiries or requests. Each case will be evaluated based on the relevant policies and the individual circumstances presented by the user.
Step-by-Step Process to Request Your Ground School Refund Like a Pro
If you purchased through GroundSchool.aero:
Visit the Ground School website and log in to your account.
Navigate to the Help Center or Contact Us section, usually found at the bottom of the homepage.
Select the Memberships or Subscriptions option from the menu.
Look for the Request a Refund link or button.
Fill out the refund request form, ensuring to include:
Your account details
The reason for your refund request, such as "the subscription renewed without prior notice"
Emphasize that the account has been unused during the previous billing cycle.
Submit the form and wait for a confirmation email from their support team.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your subscription to Ground School and tap on it.
Tap on Report a Problem and select Request a Refund.
Choose the reason for your refund, indicating that the subscription renewed without notice and that your account was unused.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) and select Subscriptions.
Find your Ground School subscription and tap on it.
Scroll down and tap Refund or Report a problem.
Select the reason for your refund, mentioning that the subscription renewed without notice and the account was unused during the last period.
Submit your request and look out for the confirmation email.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to your account settings by clicking on your username in the upper-right corner.
Select Manage Account and then Subscriptions.
Find your Ground School subscription in the list provided.
Click on it and look for an option to Request a Refund.
Explain your reason for the refund, stating that the subscription renewed without notice and that you did not use the service.
Submit the refund request and monitor your email for updates from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Ground School for Refund
Script
Copy
Subject: Refund Request – Ground School Account [Your Email]
Dear Ground School Team,
I hope this message finds you well.
My name is [Your Name], and my account email is [Your Email]. I am writing to request a refund due to [describe reason].
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please wait while we review your request. This typically takes 1-3 business days.
Processing
Your refund is currently being processed by our team.
We are working on your refund, and you will be notified once it's complete.
Refunded
Your refund has been successfully processed.
You should see the funds reflected in your account in 3-5 business days.
Partially Refunded
A portion of your original payment has been refunded.
Only the eligible part of your course fee has been returned. Check your email for details.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for assistance.
Completed
The refund process is complete, and no further action is required.
You can now enjoy your course or look into new options. Thank you for understanding!
Real User Scenarios: When and How Refunds Were Successfully Claimed
Ground School provides an array of online training resources for aspiring pilots. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Plan Change: A user decided to upgrade from a basic training plan to a premium plan for additional resources. After a few days, they found that the premium features did not align with their training needs. They contacted Ground School support and successfully received a refund for the premium upgrade, reverting back to their original plan.
Incorrect Enrollment: A student accidentally enrolled in a course that was aimed at a different certification level. After realizing the mix-up, they reached out to customer service, explaining the situation. Ground School promptly processed a refund for the course fee, allowing the user to enroll in the appropriate class.
Technical Issues During a Live Webinar: During a scheduled live instructional webinar, a user encountered persistent connectivity issues that prevented them from participating fully. After the session, they contacted Ground School, detailing their unfortunate experience. The support team issued a refund for the webinar fee as a gesture of goodwill.
Trial Period Transition: A user registered for a trial membership but decided not to continue with a full subscription due to personal commitments. They reached out before the trial ended, expressing their decision. Ground School issued a refund for the trial membership fee, ensuring a smooth transition for the user.
The Easiest Way to Get a Ground School Refund
If you're frustrated trying to get a refund from Ground School—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Ground School is straightforward thanks to our dedicated communication channels and features. Here’s how you can efficiently monitor your refund progress:
Email Updates: Keep an eye on your email, as Ground School sends out refund status updates directly to your registered email address. Look for messages from support@groundschool.aero that will provide timely information about your refund process.
In-App Notifications: If you use the Ground School mobile app, enable notifications to receive instant alerts about any changes in your refund status. You will be notified as soon as your refund request is processed.
Account Dashboard: Log into your Ground School account and navigate to the Billing Section. Here, you will find a detailed overview of your refund status, including the date your refund was initiated and the expected processing time.
Order History: In the Order History tab of your account settings, look for any pending refunds or completed transactions. This section provides insights into the status of your refund and any associated notes from customer support.
Refund Progress Information: Ground School provides transparency into the refund process by informing you of the stages involved, such as "Refund Requested," "Processing," and "Refund Completed." You can view this information in your account's billing section.
Customer Support: If you haven’t received updates through email or the app, consider reaching out to our customer support team for assistance. They can give you the most current information regarding any delays or issues with your refund.
FAQ
Ground School has a clear refund policy that typically requires cancellations to be made within a specified timeframe. If you forgot to cancel on time, unfortunately, refunds may not be available, as per the policy. We recommend reviewing the terms or reaching out to customer support for further assistance regarding your specific situation.
Refund processing times can vary depending on your payment method and financial institution. Typically, it may take 5 to 10 business days for the refund to be processed and reflected in your account. Please keep this timeline in mind as it can differ based on your bank's policies.
If you see a charge but don't have an active subscription, please first check your account settings to confirm your subscription status. If you believe there has been an error, reach out to our support team at support@groundschool.aero with details of the charge for further assistance.
If you are unable to obtain a refund directly from Ground School, consider reaching out to customer service again for assistance. You may also explore escalating your concern within their support system to ensure your request is reviewed thoroughly. Additionally, reviewing your account details and any relevant communications can provide clarity on your situation.
If Ground School refuses to issue a refund, consider reviewing their refund policy to ensure your request aligns with their guidelines. You may also want to reach out to their support team again for clarification or further assistance. Additionally, checking your account details and subscription status could provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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