How to Get a Groundswell Refund

• Order Confirmation Email - Include the email you received after your purchase, which contains vital details about your order.
• Proof of Payment - Gather receipts or bank statements showing the transaction related to your order.
• Account Information - Have your Groundswell account login details ready, including your user ID and associated email.
• Transaction ID - Note the unique transaction ID found in your order confirmation, as it may be required for processing your refund.
• Service or Subscription Details - Specify whether the request pertains to a subscription or other service, including the start date and type of service.
• Reason for Refund - Clearly articulate why you are requesting the refund, referencing any specific service issues or dissatisfaction.
• Cancellation Confirmation - If applicable, include any confirmation of subscription cancellation if you are requesting a refund for a subscription.
• Communication Records - Attach any relevant correspondence with Groundswell's support team regarding your issue.
• Identification - Prepare to provide any required identification to verify your account if necessary.

*Working days are Monday to Friday, and don't include public holidays.

At Groundswell, we strive to provide clarity and support regarding user rights and eligibility for refunds. Our services focus on helping users harness the power of community-driven fundraising and social impact initiatives. Understanding the situations that may arise during your experience with us is crucial in determining whether you might be eligible for a refund.

The following circumstances may qualify for a refund:

• Fundraising Campaign Cancellation: If you initiate a fundraising campaign and decide to cancel it prior to any contributions being processed, you may be eligible for a refund of any associated fees.
• Service Changes: In the event that significant changes are made to the services offered, and you find these changes do not meet your expectations, you might qualify for a potential refund, depending on the timing of your subscription cycle.
• Technical Issues: If you experience significant technical difficulties that prevent you from accessing or utilizing the services for an extended period, this may open avenues for eligibility regarding refunds, contingent on specific circumstances.
• Subscription Downgrade: If you choose to downgrade to a lower-tier subscription and notice discrepancies in billing cycles or services rendered, you may be eligible for adjustments or refunds related to the previous tier.
• Membership Cancellations: Should you choose to cancel your membership during a billing cycle, it is important to review the terms related to your subscription period, as there may be specific policies regarding eligibility for refunds for unused portions.

For any inquiries regarding these situations, we encourage users to reach out for clarification and assistance tailored to individual circumstances, ensuring a smooth and informed experience with Groundswell.

At Groundswell, users occasionally find themselves navigating various account management scenarios that may lead to a refund. Here are a few realistic situations where users successfully claimed refunds:

• Subscription Upgrade Misunderstanding: A user attempted to upgrade their subscription plan but misread the terms and ended up selecting a higher tier than intended. After realizing the mistake, they promptly contacted Groundswell's support team and clearly explained the situation, leading to a successful refund for the difference in charges.
• Service Interruption: A regular user of Groundswell experienced an unexpected service interruption due to scheduled maintenance. Understanding the value of consistent access, they reached out to customer support to inquire about a refund for the downtime. Groundswell promptly issued a partial refund as a gesture of goodwill for the inconvenience.
• Accidental Renewal: A customer who planned to take a break from using Groundswell mistakenly allowed their subscription to auto-renew. Upon realizing the charge, they contacted Groundswell support to clarify their options. The team was able to assist them with a refund by reverting their account back to a non-active state.
• Billing Clarity Request: An existing user noticed a charge on their account that they believed was not aligned with their usage. After reaching out to Groundswell for billing clarification, they discovered that it was for an additional feature they had temporarily activated. Groundswell reviewed the user's account and offered a refund for the feature as a courtesy, ensuring user satisfaction.

Tracking your refund status with Groundswell is straightforward and efficient. Here is how you can keep tabs on your refund progress:

• Check Your Email: Groundswell will send you email notifications when your refund is processed. Look for emails with the subject line "Refund Update" for the latest information.
• Use the Mobile App: If you have the Groundswell mobile app, navigate to the Orders section to view the status of any refunds directly on your phone.
• Account Dashboard Access: Log into your Groundswell account and go to the Order History section. Each order will display its current status, including any refunds. Simply click on the order for detailed information.
• Billing Section Insights: Within your account settings, the Billing section provides a comprehensive overview of all transactions, including refunds. Here, you can see when a refund was initiated and its expected processing time.
• Real-Time Updates: Groundswell offers in-app notifications for immediate updates on your refund status. Ensure your notifications are enabled to receive the latest alerts as soon as your refund progresses.
• Check FAQs and Support: If you have questions about the refund process, visit Groundswell's FAQ section or reach out through the support chat. They provide specific timelines and information regarding typical processing durations for refunds.