How to Get a Growing Up Healthy Refund

• Order Confirmation Email: Retrieve the email receipt from your initial purchase which includes your unique order ID.
• Transaction ID: Locate the specific transaction ID from your payment method used during the purchase to facilitate tracking.
• Account Details: Ensure you have your Growing Up Healthy user account username or email address ready, as this will assist in verifying your identity.
• Proof of Service/Delivery: Gather any evidence that confirms the service or product was not delivered as promised, such as screenshots of communication with support.
• Refund Request Form: Download and complete any necessary refund request forms from the Growing Up Healthy website to streamline the process.
• Refund Policy Review: Familiarize yourself with Growing Up Healthy’s refund policy to ensure your request aligns with their guidelines.
• Supporting Documentation: Collect any additional documentation that might support your claim, such as previous correspondence with customer service.

*Working days are Monday to Friday, and don't include public holidays.

At Growing Up Healthy, we are committed to providing a supportive and accessible environment for our users. Understanding your rights regarding eligibility for refunds is crucial for effectively managing your engagement with our services. Refund eligibility often depends on specific situations relating to subscription statuses, account management, and service utilization.

The following scenarios may qualify you for a refund from Growing Up Healthy:

• Service Interruption: If you experience a significant disruption or discontinuation of service that impacts your access to the offerings.
• Withdrawal from Programs: If you withdraw from a program within the specified timeframe outlined during registration, you may be eligible for a partial refund.
• Account Cancellation: If you decide to cancel your subscription before your billing cycle ends, you might qualify for a prorated refund based on usage.
• Billing Adjustments: Any discrepancies in billing related to your subscription level can be clarified and, if warranted, may lead to a refund.
• Service-Level Changes: If there are material changes to the services provided that do not align with what was originally agreed upon, a review for potential refunds might be considered.

We encourage users to reach out to our support team for clarification on any specific circumstances that may pertain to your account and potential refund eligibility.

At Growing Up Healthy, we understand that our users may occasionally encounter situations that lead them to seek refunds. Below are some scenarios where users successfully claimed refunds, highlighting the supportive nature of our customer service.

• Accidental Subscription Renewal: A user intended to switch to a different plan but overlooked the renewal date for their current subscription. Upon reaching out to customer service, they explained their situation, and the team promptly assisted in issuing a refund for the recent renewal, facilitating the switch to the preferred plan.
• Service Interruption: A user experienced a temporary outage during an important health workshop. After contacting support, they expressed their concerns over missing out on valuable content. Our team was quick to acknowledge the inconvenience and offered a full refund for that month’s subscription, allowing the user to feel valued and understood.
• Billing Clarification: After noticing an unexpected charge related to a premium feature, a user contacted Growing Up Healthy to inquire. The support team clarified that the user had used that feature in the previous billing cycle. However, understanding the user’s perspective, they agreed to issue a small refund as a goodwill gesture to reinforce the relationship and trust.
• Product Return Process: A parent ordered educational materials from Growing Up Healthy that were unfortunately delivered in damaged condition. After reaching out to customer service and providing photos of the issue, they received a full refund promptly, which allowed them to reorder the necessary materials without any hassle.

Tracking your refund status with Growing Up Healthy is a straightforward process designed to keep you informed every step of the way. Here’s how to do it efficiently:

• Check Your Email: Growing Up Healthy sends timely email notifications regarding the status of your refund. Look for emails with subject lines like "Refund Update" or "Your Refund is Processed" for specific details on your refund status.
• Use the Mobile App: If you have the Growing Up Healthy mobile app, navigate to the "Orders" section. Here you can view a detailed overview of your past purchases, including any pending or completed refunds.
• Visit Your Account Dashboard: Log in to your account on the Growing Up Healthy website and head to the "Order History" tab. This section provides a comprehensive view of your orders along with any refund requests and their current status.
• Review the Billing Section: Within your account settings, check the "Billing" section for updates related to refunds. It outlines transaction details, including refunds that are in process.
• Understand Progress Updates: Growing Up Healthy provides detailed information on the refund process, including the date the refund was initiated and the estimated timeline for completion. Look for updates indicating the stage of your refund, such as "Refund Requested" or "Refund Completed."
• Contact Customer Support: If you have questions or do not see the expected updates, you can reach out to Growing Up Healthy's customer support through the app or website. They can provide additional insights into your refund status.