Billing can often take a backseat in our minds until an unexpected charge catches us off guard—like an automatic subscription renewal. In this comprehensive guide, we will clarify how refunds work at Growth & Wellness Therapy, outline eligibility criteria, and provide step-by-step instructions for requesting a quick refund. Our goal is to empower you with the knowledge needed to navigate your account with confidence, ensuring a seamless experience whenever you need it.
What You Should Prepare Before Applying For Refund
Account Information: Your Growth & Wellness Therapy account username or email associated with the account.
Transaction ID: The unique transaction ID for the service or product purchased, which can typically be found in your confirmation email.
Service Details: Specific details about the service you are requesting a refund for, including the date of the session and the type of therapy received (e.g., counseling, coaching).
Reason for Refund: A clear and concise explanation of why you are requesting a refund, including any relevant circumstances.
Payment Method: Information about the payment method used for the transaction, including the last four digits of the credit card or the PayPal account if applicable.
Supporting Documentation: Any relevant documents, such as appointment confirmations, agreements, or email correspondences discussing the service or reason for the refund.
Terms of Service: Familiarize yourself with the Growth & Wellness Therapy refund policy to ensure compliance with the guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Direct Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Growth & Wellness Therapy
Growth & Wellness Therapy is dedicated to providing quality mental health and wellness services. Users should understand their rights regarding refunds in the context of various services offered, including therapy sessions, workshops, and subscription-based programs.
Your eligibility for a refund from Growth & Wellness Therapy may be influenced by specific situations related to your service usage and account management. Below are scenarios that might qualify for a refund:
Session Cancellation: If you provide notice of cancellation for an individual therapy session within the policy timeframe, you may be eligible for a refund for that session.
Workshop Rescheduling: In the event that a workshop is canceled or rescheduled by Growth & Wellness Therapy, participants may receive a refund for their registration fees.
Subscription Cancellations: If you cancel your subscription before the next billing cycle begins, you may be eligible for a refund of the most recent payment, contingent upon meeting the cancellation timeframe specified in your agreement.
Service Disruption: In the unlikely event that you are unable to access a service due to technical issues on the platform’s part, you might be eligible for a refund for the impacted service period.
Feedback and Resolution: If you believe that a service did not meet your expectations based on the description provided at the time of purchase, you may contact Growth & Wellness Therapy to discuss potential resolution options, which may include refunds based on their discretion.
For specific questions regarding your account or to inquire about a potential refund, it is recommended to reach out directly to Growth & Wellness Therapy’s support team for personalized assistance.
Step-by-Step Process to Request Your Growth & Wellness Therapy Refund Like a Pro
If you purchased through Growth & Wellness Therapy.com:
Visit the growthwellnesstherapy.com website.
Scroll down to the bottom of the page and click on Contact Us.
Fill out the contact form with your details:
Your name and email address.
Subject: Refund Request.
Message: Mention that the subscription renewed without notice and specify the date of the charge.
Submit the contact form.
Wait for a confirmation email. If you do not receive one within 48 hours, follow up using the same contact form.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Growth & Wellness Therapy and tap it.
Scroll down and tap Cancel Subscription.
After cancellation, open the App Store.
Tap your profile icon in the top right corner.
Select Purchased to find past purchases.
Tap on the subscription and scroll down to Report a Problem.
Select the reason for your refund request. Optionally, mention that the account was unused and that you would like a refund for the last charge.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your profile icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions and find Growth & Wellness Therapy.
Tap Manage and then Cancel Subscription.
After cancellation, return to the main menu and select Account.
Navigate to Purchase history and find the charge for Growth & Wellness Therapy.
Tap the charge, then select Report a Problem.
Choose a reason for the refund, and emphasize that the subscription renewed without prior notice.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Navigate to your Account settings.
Under Manage your subscriptions, find Growth & Wellness Therapy.
Select Cancel Subscription to stop any future charges.
After canceling, return to the account dashboard and look for Billing History.
Locate the relevant charge and click on Report a Problem.
Explain that the subscription renewed without your consent and request a refund for that particular charge.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Growth & Wellness Therapy for Refund
I am writing to address a billing situation regarding my account on [Billing Date]. The details of the situation are as follows: [describe reason].
Based on this information, I would like to request a refund in the amount of [Amount].
If necessary, I have attached documentation related to this situation for your review.
Could you please confirm the status of my request within 3-5 business days? I appreciate your attention to this matter.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will receive an update via email once we have processed your request.
Processing
Your refund is currently being processed by our team.
Please allow up to 5 business days for the refund to be completed.
Refunded
Your refund has been successfully processed.
The amount will be reflected on your original payment method within 3-5 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
Check your transaction details for the exact amount refunded.
Completed
Your refund process is complete, and all funds have been returned.
You can now view the transaction in your account history.
Canceled
Your refund request has been canceled and will not be processed.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Growth & Wellness Therapy, users often have unique experiences that lead to successful refund claims. Here are some specific scenarios illustrating this:
Subscription Overlap: After opting for a one-month trial of the mindfulness app, Jane realized that the service was overlapping with a different wellness program she was enrolled in. Upon contacting customer support, she explained her situation, and they processed her refund promptly since it was within the trial period.
Account Closure Request: Mark decided he needed to pause his therapy sessions for personal reasons. After officially requesting to close his account, he was pleasantly surprised when Growth & Wellness Therapy refunded his recent payment as it was processed just before his request. Their team appreciated his proactive communication.
Frequency Change: Liz was enjoying her weekly yoga classes but found it challenging to keep up due to a schedule conflict. When she requested to change her plan from weekly to bi-weekly sessions, the customer service team assisted her in this transition and issued a refund for the remaining unutilized sessions in her original plan.
Service Interruption: During a scheduled therapy session, there was a temporary technical failure that prevented the session from taking place. After reaching out for clarification, the Growth & Wellness Therapy team offered a refund for that session, ensuring that Liz felt valued despite the inconvenience.
The Easiest Way to Get a Growth & Wellness Therapy Refund
If you're frustrated trying to get a refund from Growth & Wellness Therapy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking the status of your refund at Growth & Wellness Therapy is a straightforward process that ensures you stay informed every step of the way. Here’s how to efficiently monitor your refund status:
Email Notifications: After you initiate a refund, keep an eye on your inbox. Growth & Wellness Therapy sends email updates regarding your refund status, including when your request has been received, processed, and completed.
Account Dashboard: Log into your account at growthwellnesstherapy.com and navigate to your Account Dashboard. Under the Billing section, you will find a detailed breakdown of all your transactions and their respective refund statuses.
Order History: Click on the Order History tab within your account settings to view a list of your past purchases. This section will indicate any refunds that are in progress, along with estimated processing times.
In-App Notifications: If you use the Growth & Wellness Therapy mobile app, check the notifications section for real-time updates about your refund status. You’ll receive alerts when your refund is approved and processed.
Customer Support Tools: If you have any questions or need more information about your refund, utilize the Customer Support section on our website. You can chat with a representative or submit a request for specific inquiries related to your refund.
FAQ
At Growth & Wellness Therapy, we understand that sometimes cancellations can be overlooked. Unfortunately, if a cancellation is not made within the specified timeframe, we are unable to process refunds for that billing cycle. We encourage clients to familiarize themselves with our cancellation policy to avoid these situations in the future.
Refunds typically take 5 to 10 business days to process, depending on your bank or credit card provider. Once initiated, you will receive a notification regarding the status of your refund, but the actual time for the funds to appear in your account may vary.
If you see a charge but do not have an active subscription, please first check your email for any confirmation or receipt related to the transaction. If you still have questions, contact our support team through the website for assistance in resolving the issue and verifying your account details.
If you are unable to secure a refund directly from Growth & Wellness Therapy, consider reaching out to customer service again for further assistance. Additionally, you may explore escalating your inquiry within their support system to ensure that your concerns are thoroughly addressed. Reviewing your account details could also provide clarity on your situation.
If Growth & Wellness Therapy is unable to issue a refund, you may want to review their refund policy for additional clarity on the matter. Additionally, reaching out to their support team again could provide further insights or alternatives specific to your situation. Ensuring that all account details are accurate and up-to-date may also help in resolving any outstanding issues.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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