How to Request A Guerilla Vending Refund

• Order Number: Retrieve your unique order number from your purchase confirmation email or order history on your Guerilla Vending account.
• Transaction ID: Locate the transaction ID associated with your purchase, which can be found on your payment receipt.
• Reason for Refund: Prepare a detailed explanation of why you are requesting a refund, including issues such as product malfunction or dissatisfaction.
• Purchase Date: Note the date when the purchase was made, as this is often required for processing your request.
• Proof of Purchase: Gather evidence of your purchase such as screenshots of the order confirmation or physical receipts.
• Photo Documentation: If applicable, take clear photos of the product if it’s defective or damaged, as visual proof may be needed.
• Contact Information: Ensure your contact details (email and phone number) are updated in your Guerilla Vending account for follow-up communications.
• Customer Account Access: Log into your Guerilla Vending account to ensure it is active and accessible for any follow-up on the refund process.

*Working days are Monday to Friday, and don't include public holidays.

At Guerilla Vending, we strive to provide a seamless experience for our users. Understanding your rights and potential eligibility for refunds is important. Our policies are designed to reflect the nature of our unique vending services, where customer interactions and product satisfaction play a key role.

Refund eligibility may apply in specific situations related to your experience with Guerilla Vending. Below are scenarios that may qualify for refunds:

• Product Malfunction: If a product purchased from a Guerilla Vending machine is found to be defective or does not function as intended, users may be eligible for a refund.
• Incorrect Orders: In cases where users receive a product that differs from what was selected at the vending machine, refund eligibility may apply.
• Service Disruption: Should there be an extended service disruption at the vending location that prevents access to products, customers might have the opportunity to request a refund for any affected transactions.
• Refund Requests for Promotional Offers: If a promotional offer was not applied at the time of purchase, users may inquire about a refund for the difference, depending on the circumstances of the promotion.

For any specific concerns regarding your eligibility for a refund, we recommend reaching out to our customer support team who can assist you with your account inquiries and clarify any billing questions you may have.

At Guerilla Vending, customers occasionally request refunds due to various account management circumstances. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Plan Downgrade: A user initially subscribed to a premium vending service but decided to downgrade to a basic plan within the first billing cycle. After requesting a refund for the difference, Guerilla Vending processed it promptly, ensuring the user's experience was seamless.
• Promotional Credit Adjustment: A customer applied a promotional credit to their subscription but forgot to update their plan in time. Upon contacting customer support, they were able to discuss their issue and received a refund for the amount not utilized, reflecting Guerilla Vending's commitment to user satisfaction.
• Service Interruption During a Promotional Event: A user experienced a service interruption during a major promotional event. They reached out for clarification and were issued a refund for that period due to the inconvenience, highlighting how Guerilla Vending values customer feedback and ensures value for their users.
• Product Exchange Refund: A customer attempted to exchange a selected vending machine product due to a mismatch with the description on the platform. After communicating their concern via customer support, they received a refund for the returned item, demonstrating Guerilla Vending's dedication to maintaining clear communication and resolving issues efficiently.

Tracking your refund status with Guerilla Vending is straightforward, thanks to our dedicated communication channels and user-friendly systems. Here's how to efficiently monitor your refund progress:

• Email Notifications: Keep an eye on your email for updates regarding your refund. Guerilla Vending will send you notifications when your refund request is received, processed, and approved. Look for emails from support@guerillavending.com for the most relevant information.
• In-App Notifications: If you have the Guerilla Vending mobile app, enable push notifications. You'll receive real-time updates and alerts related to your refund status directly on your device.
• Account Dashboard: Log into your Guerilla Vending account and navigate to the Billing section of your dashboard. Here, you can find the status of your refund requests under Order History for a clear view of progress.
• Detailed Refund Information: Each refund status update will inform you of the current stage, whether it’s pending, processed, or completed. You will also receive estimated timelines for when you can expect your funds to be returned.
• Customer Support: If you are unsure about the status of your refund, our support team is available. Use the Help Center accessible directly from your account dashboard to submit any queries regarding your refund process.