How to Get a Guest Plan Refund

• Account Details: Ensure you have your Guest Plan account username and email associated with the account handy.
• Transaction ID: Locate the unique transaction ID from your receipt or confirmation email for the service purchased.
• Service Details: Gather information about the specific Guest Plan service utilized, including the dates of service and any connectivity issues experienced.
• Payment Information: Have your original payment method details ready, including the last four digits of the card used for payment.
• Proof of Issues: Collect screenshots or documentation showing any connectivity problems or service disruptions that led to the refund request.
• Cancellation Request: If applicable, be prepared to provide details about any cancellation requests or subscription changes made prior to refund request.
• Refund Policy Reference: Review Guest Plan's refund policy to ensure your request aligns with their guidelines.
• Dates of Usage: Document the exact dates you used the service for which you are requesting a refund.

*Working days are Monday to Friday, and don't include public holidays.

At Guest Plan, we strive to provide users with seamless access to our Wi-Fi services and prioritize customer satisfaction. Understanding your eligibility for refunds is important, particularly concerning our service agreements and subscription plans. Here are specific situations where you may qualify for a refund:

• Canceled Subscriptions: If you have opted to cancel your subscription prior to the next billing cycle and have not utilized any services during that period, you might be eligible for a refund for the upcoming charge.
• Service Disruptions: If you experienced significant service interruptions during your subscription period that hindered your ability to use Guest Plan offerings, this may warrant a refund consideration.
• Service Configuration Errors: Instances where the services were not set up as agreed during the initial subscription process might qualify for refund eligibility.
• Billing Inquiries: If there are discrepancies in your billing that require clarification and adjustments, this may open up eligibility for a refund based on the nature of the billing issue.
• Promotional Offers: If a promotional rate was incorrectly applied during your subscription enrollment, this may lead to a potential refund if conditions for eligibility were not met.

We encourage you to reach out to our customer support for detailed assistance regarding your specific situation to explore any potential refund eligibility further.

At Guest Plan, users often interact with our platform for seamless guest Wi-Fi services. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Overlap: A customer realized they had subscribed to a new plan that overlapped with their existing service after a recent upgrade. By reaching out to Guest Plan's support, they clarified their subscription status and successfully received a refund for the unused portion of the previous plan.
• Plan Change Request: An event venue requested a change from a basic package to a premium service just before a big event. They contacted Guest Plan support, and due to their timely request, they were able to receive a refund for the difference in pricing after switching to the premium plan.
• Service Interruption: A hotel experienced a temporary service disruption during a high-traffic weekend. After contacting Guest Plan, they reported the issue and were granted a refund for the days when the service was not functioning as expected, reflecting their commitment to customer satisfaction.
• Accidental Enrollment: A small business owner accidentally subscribed to an additional service without realizing it during the checkout process. Upon reviewing their account details, they contacted Guest Plan, who promptly processed a refund for the added service, resolving their concern quickly.

Tracking your refund status with Guest Plan is straightforward and designed to keep you informed throughout the process. Here are the most efficient ways to check your refund status:

• Email Updates: After you submit a refund request, keep an eye on your registered email. Guest Plan sends automated updates throughout the refund process, including confirmation of your request and notifications of status changes.
• Account Dashboard: Log into your Guest Plan account and navigate to your Billing Section. Here, you can view all recent transactions, and any pending refunds will be marked clearly with their current status.
• Order History: Within your account, select the Order History tab. Each transaction will have a specific status indicator that will show if a refund is processing or completed.
• Mobile App Notifications: If you have the Guest Plan mobile app, ensure that notifications are enabled. You’ll receive real-time alerts about your refund status directly on your mobile device.
• Customer Support: If you have any questions or concerns about your refund, feel free to contact Guest Plan’s customer support directly through the Help Center in your account for assistance.