Billing can often be an afterthought until an unexpected charge catches your attention. At Guide and Grow Daycare, we understand that most of our users want clarity when it comes to managing their payments. This guide provides a comprehensive overview of how refunds work, who qualifies for them, and the simple steps you can take to request your money back efficiently. We're here to ensure you feel supported and informed every step of the way.
What You Should Prepare Before Applying For Refund
Child's Enrollment Information: Have your child's enrollment ID and the start date of enrollment ready.
Proof of Payment: Gather any receipts or billing statements showing payment made to Guide and Grow Daycare.
Refund Request Form: Complete the daycare’s specific refund request form, which can usually be found on their website.
Communication Records: Collect any emails or messages exchanged with daycare staff regarding your request or concerns.
Reason for Refund: Clearly outline the reason for the refund, as detailed explanations may be required.
Parent/Guardian Identification: Be prepared to verify your identity with a government-issued ID if required.
Contact Information: Ensure your contact details are up-to-date for any follow-up communication.
Account Status Verification: Check your account status on the Guide and Grow portal to ensure that all information is correct and up-to-date.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
E-Transfer
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Guide and Grow Daycare
At Guide and Grow Daycare, we understand that circumstances can change, and you may have questions regarding your eligibility for refunds. Our policies are designed to provide clarity and support to our families while adhering to our operational guidelines. Below, we outline specific situations that may qualify for refunds based on your engagement with our daycare services.
Withdrawal from Enrollment: If a family decides to withdraw their child from Guide and Grow Daycare, they may be eligible for a prorated refund of tuition fees if proper notice is provided in accordance with our enrollment agreement.
Emergency Closures: In cases where the daycare is unexpectedly closed due to emergencies (e.g., severe weather, health mandates), families may receive a credit towards future services or a partial refund for missed days based on our policies.
Service Disruptions: If there are significant interruptions to scheduled services, families may inquire about potential credits or refunds for that specific period, depending on the nature of the disruption.
Illness Policies: For children who are unable to attend due to illness, parents may discuss options regarding fees for those specific days missed, in line with our health and safety guidelines.
Program Changes: If there are changes to the program that affect your enrolled services, families may have valid inquiries regarding adjustments to fees associated with the program change.
We encourage families to reach out for clarifications or to discuss any specific concerns regarding their accounts, as each situation may warrant different considerations based on our policies.
Step-by-Step Process to Request Your Guide and Grow Daycare Refund Like a Pro
If you purchased through Guide and Grow Daycare:
Visit the Guide and Grow Daycare website at guideandgrow.ca.
Scroll to the bottom of the homepage and click on the Contact Us link.
Fill out the contact form with your details:
Name
Email Address
Membership/Subscription Type
In the message box, clearly state your request for a refund.
Mention phrases like "the subscription renewed without notice" or "I did not use the service since the last billing" to increase your chances of success.
Submit the contact form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate the Guide and Grow subscription in the list.
Tap on it and choose Report a Problem.
In the options, select Request a Refund.
Choose the reason for your refund, ensuring to mention that the subscription renewed without prior notice.
Submit your request and await Apple's response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three lines in the top left corner).
Select Account and then Purchase History.
Find the Guide and Grow subscription.
Tap on it and select Refund or Report a Problem.
Specify your issue and mention you didn’t use the service after the last charge.
Submit the request and wait for an email confirmation.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on your Profile and select Manage Account.
Go to your Subscriptions list.
Locate your Guide and Grow subscription.
Click on Cancel Subscription.
After cancellation, navigate to the Support section of the Roku website.
Select Billing and then Request a Refund.
Mention in your request that the subscription renewed without notice or was unused since the last charge.
Submit your request and await confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason]
As a result, I would like to request a refund in the amount of [Amount].
If applicable, I have attached any relevant documentation to support this request.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter. Should you need any further information, please do not hesitate to contact me at [Your Phone Number].
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 2 business days for processing. You will receive a notification once it's approved.
Processing
The refund is currently being processed by our finance team.
Refunds typically take 3-5 business days to be processed. Thank you for your patience!
Refunded
Your refund has been successfully issued.
The funds should reflect in your account within 3-5 business days, depending on your bank's policies.
Partially Refunded
A portion of your payment has been refunded.
You will receive a notification with details on the amount refunded and any remaining balance.
Completed
The refund process has been finalized.
Your refund is complete, and you can now verify it in your account statement.
Canceled
The refund request has been canceled and will not be processed.
If you wish to proceed with a refund, please resubmit your request through our portal.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Guide and Grow Daycare, we understand that circumstances can change, leading parents to seek refunds for various reasons. Here are some real user scenarios where refunds were successfully claimed:
Unexpected Family Emergency: A parent experienced a family emergency that required them to withdraw their child from daycare earlier than planned. Upon notifying Guide and Grow, the parent was able to receive a refund for the remaining balance of their prepaid tuition for the upcoming month.
Illness and Temporary Withdrawal: A family needed to temporarily withdraw their child due to illness for a period longer than they anticipated. After discussing their situation with the daycare admin, they successfully claimed a prorated refund for the days their child would not be attending during their recovery.
Change in Work Schedule: A parent’s work schedule changed unexpectedly, making it impossible for them to utilize the daycare services as planned. By promptly communicating with Guide and Grow, they were able to negotiate a refund for unused daycare days in accordance with the daycare’s policy on schedule changes.
Service Interruption: During a planned maintenance week, Guide and Grow Daycare was unable to provide services. Families affected by the temporary closure received refunds for the days their children were unable to attend, ensuring fair treatment in line with the daycare’s service commitments.
The Easiest Way to Get a Guide and Grow Daycare Refund
If you're frustrated trying to get a refund from Guide and Grow Daycare—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Guide and Grow Daycare is straightforward and user-friendly. Follow these efficient methods to stay informed about your refund progress:
Check Your Email: Keep an eye on the email associated with your account. Guide and Grow Daycare sends refund updates and confirmations directly to your inbox, detailing the status and any relevant timelines.
Account Dashboard: Log into your Guide and Grow Daycare account and navigate to your Account Dashboard. Here, you can find a summary of your transactions, including pending refunds.
Order History: Visit the Order History section within your account settings. This section displays real-time updates on your refunds, along with any notes from our support team.
Billing Section: Check the Billing section of your account for the most up-to-date status on your refunds. This area provides insights into your payment history and processing times.
Mobile App Notifications: If you use the Guide and Grow Daycare mobile app, enable notifications to receive instant updates about your refund status directly on your device.
Contact Support: If you have questions or can't find your refund status, don’t hesitate to reach out to our support team via the help chat feature. Our staff is available to assist and provide detailed information.
FAQ
At Guide and Grow Daycare, we understand that sometimes cancellations can be overlooked. However, if a cancellation is not made within the specified time frame, we are unable to process a refund for that period. We encourage all users to refer to our cancellation policy for specific guidelines and to reach out to our team if there are any questions.
Refunds from Guide and Grow Daycare typically take 5 to 10 business days to process, depending on your financial institution's processing times. Once initiated, you may want to check with your bank to confirm when the funds will be available in your account.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or trial periods that may have been activated. If everything appears correct and you're still unsure, contact our customer support team at support_guideandgrow.ca for further assistance in resolving the issue.
If you are unable to obtain a refund directly from Guide and Grow Daycare, consider reaching out to their customer service team for further assistance. You may also explore escalating your concern within their support system for additional options. Additionally, reviewing your account details and communications can help ensure all necessary information is at hand.
If Guide and Grow Daycare is unable to issue a refund, we recommend carefully reviewing the refund policy outlined on their website to ensure all conditions are met. You may also consider reaching out to their support team again for clarification or further assistance regarding your specific situation. Additionally, check your account details to confirm any important information that may be relevant to the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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