Many users often overlook billing matters until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how Gyazo Pro refunds work, who qualifies for a refund, and the simple steps to request your money back efficiently. With clear instructions and helpful tips, we aim to ensure your experience with Gyazo Pro remains positive and straightforward.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Gyazo Pro account details ready, including the registered email address and username.
Transaction ID: Locate your transaction ID for the purchase you wish to refund, which can typically be found in your payment confirmation email.
Subscription Details: Gather information about your subscription plan, including the start date and renewal date, to validate your eligibility for a refund.
Payment Method: Have the details of your payment method on hand (credit card, PayPal, etc.) used for the subscription for verification purposes.
Refund Request Reason: Prepare a concise explanation for your refund request, such as dissatisfaction with features or issues encountered while using the service.
Supporting Documentation: Collect any relevant screenshots or error messages that demonstrate your issue with Gyazo Pro, which may strengthen your case.
Contact Support History: If you've previously contacted support regarding your issue, have those communication details available, including dates and responses.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
PayPal
3-5 working days
Apple Pay
3-7 working days
Google Pay
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Gyazo Pro
At Gyazo Pro, users engage with a subscription-based service designed to enhance their sharing and capturing of screenshots and recordings. While Gyazo Pro aims to provide a seamless experience, there are certain circumstances under which users may evaluate their eligibility for refunds based on their service usage and billing status.
Service Discontinuation: If a user decides to discontinue their Gyazo Pro subscription, they might be eligible for a refund for any payments made beyond the point of cancellation, depending on the timing of the cancellation relative to the billing cycle.
Billing Inquiries: Users may need to review their account status if they notice any discrepancies in their billing history, particularly concerning multi-month subscriptions or annual renewals, as these scenarios might provide eligibility for a refund.
Payment Issues: Situations related to changes in payment methods or billing errors could lead users to assess their eligibility for refunds that are related to those specific transactions.
Service Availability: Users experiencing interruptions in their service access may inquire about potential refunds corresponding to the duration of the service disruption.
Account Management: If users have questions about their account status, such as upgrades or downgrades from Gyazo Pro, these situations may also bring about eligibility for adjustments in billing, including refund possibilities.
Users are encouraged to review the specific terms of their Gyazo Pro subscription and contact support for personalized assistance regarding any billing concerns or questions related to their account status.
Step-by-Step Process to Request Your Gyazo Pro Refund Like a Pro
Click on Billing History to view your subscriptions.
Find the most recent charge and click on Request Refund.
In the reason for your request, mention that the subscription renewed without notice.
Submit your refund request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top.
Select Subscriptions.
Locate your Gyazo Pro subscription and tap on it.
Tap on Report a Problem at the bottom of the page.
Choose the Request a Refund option.
In the description, emphasize that the account was unused during the billing period.
Submit your request and await Apple's response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Tap on your Gyazo Pro subscription.
Scroll down and select Request a Refund.
In the message, mention that you were not notified before the subscription renewal.
Complete and submit your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on Manage Account at the top of the page.
Select Order History.
Locate the Gyazo Pro purchase and click on Details.
Click on Request a Refund.
In your message, highlight that the service was not used during the subscription period.
Submit the refund request and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Gyazo Pro for Refund
Script
Copy
Subject: Refund Request – Gyazo Pro Account [Your Email]
Dear Gyazo Pro Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount] for the billing that occurred on [Billing Date].
If applicable, I have attached relevant documentation for your review.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified once the review process is complete, typically within 3-5 business days.
Processing
Your refund is currently being handled by our team.
The refund may take up to 7 business days to process back to your original payment method.
Refunded
Your refund has been successfully processed.
The funds should appear in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
You will receive a confirmation of the partial refund, and the remaining amount will remain on your account.
Completed
Your refund process is complete, and the funds have been credited.
You can now check your account to confirm receipt of the funds.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Gyazo Pro is a popular tool for users looking to enhance their screen capture and sharing experience. Below are some real user scenarios where customers successfully claimed refunds:
Subscription Adjustment: A user decided to upgrade their Gyazo Pro subscription to a higher tier to access additional features. However, after a few days of use, they realized the new features did not meet their expectations. Upon reaching out to customer support, they explained their situation and were granted a refund for the difference in subscription fees, allowing them to revert to their previous plan without hassle.
Account Downgrade: A long-time Gyazo Pro subscriber found that they no longer required the advanced features purchased in their subscription. They contacted support to request a downgrade to a more basic plan. After confirming they had not used any additional features beyond the basic level, they received a pro-rated refund for the unused portion of their subscription, making the transition smooth.
Billing Clarification: A user encountered confusion regarding their billing cycle and thought they had been billed for a service they no longer needed. After contacting Gyazo Pro's customer support team for clarification, they found out that they were still within their free trial period, leading to a misunderstanding regarding future billing. As a gesture of goodwill, the team issued a small refund for an earlier charge made before the trial started.
Temporary Service Interruption: A user faced a temporary service outage that affected their ability to access Gyazo Pro during an important project. When they reported the issue, customer support promptly addressed their concern and issued a refund for the time the service was unavailable, ensuring the user's confidence in the platform remained intact.
The Easiest Way to Get a Gyazo Pro Refund
If you're frustrated trying to get a refund from Gyazo Pro—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Gyazo Pro is straightforward when you know where to look. Here are some efficient ways to stay updated on your refund progress:
Email Notifications: Gyazo Pro sends automatic email updates regarding your refund status. Check your inbox for updates labeled "Refund Status Update" to get the latest information.
In-App Notifications: If you use the Gyazo Pro desktop or mobile app, keep an eye on the notifications section. Important updates regarding refunds will appear here as well.
Account Dashboard: Log into your Gyazo Pro account and navigate to the Billing section of your dashboard. This area provides a detailed view of your transactions, including ongoing refunds.
Order History: To see a comprehensive list of your past purchases and their refund statuses, go to the Order History section. This will show the current status of each refund request.
Estimated Refund Timeline: Gyazo Pro often provides an estimated timeline for refunds in your account. Look for a specific date or range mentioned in the email or app notifications to understand when to expect your funds.
Customer Support: If you have any questions, reaching out to Gyazo Pro's customer support can provide clarity on your refund status. Use the support chat feature in the app for immediate assistance.
FAQ
If you forgot to cancel your Gyazo Pro subscription on time, unfortunately, we cannot provide a refund for the most recent charge as per our policy. We recommend reviewing our cancellation guidelines going forward to help manage your subscription effectively. If you have any further questions, feel free to reach out to our support team.
Refunds for Gyazo Pro typically take 5 to 10 business days to process, depending on your bank or payment provider. During this time, you may not see the refund reflected in your account immediately, but rest assured it is being processed. If you have any concerns, it's best to reach out to your financial institution for more specific details.
If you see a charge for Gyazo Pro but do not have an active subscription, please start by checking your Gyazo account for any past subscriptions that may still be active. If you find no active subscriptions, contact Gyazo support directly for assistance in resolving the charge and clarifying your account status.
If you're unable to receive a refund directly from Gyazo Pro, consider reaching out to their customer service again for further assistance. You may also want to explore escalating your issue within their support system if your concerns haven't been resolved. Additionally, reviewing your account details or usage history might provide insights that could help in resolving the situation.
If Gyazo Pro denies your refund request, it may be helpful to carefully review their refund policy to understand the specific terms and conditions. You can also consider reaching out to their customer support again for clarification or additional assistance. Additionally, double-checking your account details and subscription status could provide more context for your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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