Many users tend to overlook billing details until an unexpected charge catches their attention, such as an automatic renewal of a subscription. This guide is designed to provide clear, step-by-step information on how Gyazo Pro refunds work, who qualifies for them, and how to request a refund efficiently. Whether you’re seeking clarification or assistance, we’re here to help you navigate the process smoothly.
What You Should Prepare Before Applying For Refund
Account Email: The email address associated with your Gyazo Pro account for verification.
Transaction ID: Retrieve the specific transaction ID from your purchase receipt or account history to reference your order.
Purchase Date: Document the date when you originally subscribed to Gyazo Pro, as this may be required for the refund process.
Subscription Plan: Specify the type of subscription plan you purchased (e.g., monthly or yearly).
Usage Details: Outline your usage of Gyazo Pro, including how its features fell short of your expectations, if applicable.
Reason for Refund: Clearly state your reason for requesting a refund, as this information is essential for processing your request.
System Information: Provide information about the device and operating system you used while accessing Gyazo Pro.
Correspondence History: Include any previous communications with Gyazo Pro support regarding your account or refund request to facilitate faster processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Gyazo Pro
Gyazo Pro provides a subscription-based service that enables users to capture, store, and share images and screenshots easily. Understanding your rights and eligibility for a refund under various circumstances is essential as a Gyazo Pro user. Below are specific situations in which users might qualify for a refund:
Service Downtime: If there are significant periods of unavailability that directly affect your ability to use Gyazo Pro as intended, you may be eligible for a refund for that billing cycle.
Billing Errors: In instances where users notice discrepancies in their subscription billing (such as incorrect billing frequency), they may be eligible for a refund based on the nature of the error observed.
Account Management Issues: If you encounter difficulties with account access that prevent you from utilizing the Gyazo Pro service effectively and necessitate alterations to your subscription, you might be eligible for a refund for the affected period.
Trial Period Dissatisfaction: Users who feel that Gyazo Pro does not meet their expectations during a trial period may qualify for a refund if they decide to cancel within the specified timeframe outlined in their trial terms.
Subscription Upgrade or Downgrade: If changes to your service level result in a billing mismatch, adjustments may be made to reflect your correct billing amount, which could temporarily warrant a refund for the differential.
It is recommended to review the specific terms of service and your account details or reach out to Gyazo Pro's support for personalized assistance regarding any refund inquiries.
Step-by-Step Process to Request Your Gyazo Pro Refund Like a Pro
If you purchased through Gyazo Pro.com:
Visit the Gyazo Pro website and log into your account.
Navigate to the Account Settings section.
Find the Billing or Subscription Details area.
Look for the Request Refund option, and click on it.
In the refund request form, include details such as:
That you were unaware of a renewal occurring.
Your account has been unused for some time.
A clear request for a refund.
Submit the request and wait for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Gyazo subscription and tap on it.
Look for the Report a Problem option.
When reporting, mention that the subscription renewed without notice.
Submit your message to initiate the refund process.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Gyazo subscription and tap on it.
Tap on Cancel Subscription to stop future charges.
After cancellation, go back and select the gyazo.com link for the refund request.
In your refund email, mention that the subscription was not utilized during the billing period.
If you purchased through Roku:
Go to your Roku home screen.
Navigate to the Subscriptions and Billing section.
Select Manage Subscriptions.
Find Gyazo in your list of subscriptions.
Choose the option to Cancel Subscription.
Follow the cancellation process, then go to the Roku support page.
Submit a request by choosing the Billing category and describe that the subscription renewed unexpectedly.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Gyazo Pro for Refund
Script
Copy
Subject: Refund Request – Gyazo Pro Account [Your Email]
Dear Gyazo Pro Support Team,
I hope this message finds you well.
I am writing to inquire about a recent billing situation: [describe reason].
Based on this information, I would like to request a refund in the amount of [Amount].
For your reference, I have attached documentation related to this matter.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
This means that your request is currently being reviewed. No action is needed from you at this time.
Processing
Your refund is being processed by our finance team.
Expect your refund to be completed within 5-7 business days. You will receive an update once it's finalized.
Refunded
Your refund has been successfully processed and issued back to your original payment method.
Check your account, as the funds should appear within 3-5 business days depending on your bank or payment provider.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive the approved amount soon. If you have questions about the unapproved portion, please contact customer support.
Completed
The refund process is complete with all transactions finalized.
Your account has been updated, and you can view the refund details in your transaction history.
Canceled
Your refund request has been canceled without being processed.
This may happen if the request does not meet our criteria. You can submit a new request if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Gyazo Pro offers users enhanced features for screenshot and screen recording capabilities, with a subscription-based model catering primarily to professionals and teams. However, users may occasionally find themselves needing to request refunds due to various reasons. Here are some real user scenarios where refunds were successfully claimed:
A user realized that they had inadvertently subscribed to a plan with unnecessary advanced features. Upon reaching out to customer support, they explained their situation and successfully received a refund for the extra charges after downgrading to a more suitable plan.
After a team project, a user found they had a temporary subscription for a specific event but no longer needed the service afterward. They contacted Gyazo Pro to clarify the billing cycle and were granted a refund for the unused portion of their subscription when they confirmed their cancellation.
A user experienced a technical issue that prevented them from accessing certain features for an extended period. They submitted a ticket detailing the problem and were offered a refund for that month’s subscription fee as a goodwill gesture after their issue was resolved.
Upon upgrading their plan, a user realized that the storage limit was still insufficient for their ongoing projects. They promptly contacted support to discuss their options and found that they could quickly revert to their previous plan, receiving a full refund for the price difference between the two plans.
The Easiest Way to Get a Gyazo Pro Refund
If you're frustrated trying to get a refund from Gyazo Pro—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for Gyazo Pro is straightforward, thanks to their user-friendly communication methods and account management features. Here’s how to keep tabs on your refund efficiently:
Check Your Email: Gyazo Pro sends refund updates directly to the email associated with your account. Look for emails titled "Refund Update" for real-time notifications regarding the status of your refund.
Account Dashboard: Log into your Gyazo Pro account and navigate to the Account Settings section. From there, select Billing to view your transaction history and any ongoing refund processes.
Order History: In the Order History tab under your account, you can see detailed information about your purchases, including the status of any refunds. Refunds currently in processing will be marked clearly.
Mobile App Notifications: If you use the Gyazo mobile app, ensure that push notifications are enabled. The app will send notifications for any changes in your refund status, ensuring you stay updated on the go.
Refund Progress Information: Gyazo Pro provides clear indications of how far along your refund is in their system. Information will typically state whether the refund is pending, in review, or completed, which helps you manage your expectations.
Support Channel: If you have any questions or concerns, reach out to Gyazo Pro’s customer support through their help center. They can assist with any specific queries regarding your refund status.
FAQ
Refunds for Gyazo Pro subscriptions are generally not issued if the user forgets to cancel before the renewal date. We recommend reviewing our cancellation policy and reaching out to our support team for assistance, as they may be able to provide specific guidance based on your situation.
Refunds for Gyazo Pro typically take 5 to 10 business days to process, depending on your bank or payment method. Once your refund is initiated, you'll receive an email confirmation. Please allow additional time for your financial institution to reflect the transaction in your account.
If you see a charge but don't have an active Gyazo Pro subscription, please check your account for any potential trial or previous subscriptions that may have been initiated. If everything appears correct, contact Gyazo support directly with your account details and the charge information for further assistance.
If you are unable to secure a refund directly from Gyazo Pro, consider reaching out to their customer service team again to clarify your situation. You may also explore escalating your request within their support system. Additionally, reviewing your account details and usage might provide insights that can assist in your inquiry.
If Gyazo Pro has declined to issue a refund, it's advisable to carefully review the refund policy for any specific criteria that may apply. You might also consider reaching out to customer support again for further clarification or to check if there are any additional options available for your account situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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