Understanding billing can often take a backseat until unexpected charges arise, such as an automatic renewal of your Gyazo Pro subscription. This guide aims to simplify the refund process, clarifying who is eligible for refunds and outlining the steps to request your money back swiftly. We’re here to help you navigate this process with ease, ensuring you have all the information you need to manage your account effectively.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Gyazo Pro account.
Transaction ID: The unique ID for the payment made when subscribing or purchasing Gyazo Pro services.
Subscription Details: The type of subscription (monthly, yearly) and the start date of the subscription.
Reason for Refund: A clear and concise explanation of why you are requesting the refund, including any issues encountered with the service.
Payment Method: Details of the payment method used (credit card, PayPal, etc.) to assist in processing your refund.
Proof of Purchase: A copy of the receipt or confirmation email received after your purchase.
Contact Details: Your current contact information to facilitate follow-up communication.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Gyazo Pro
Gyazo Pro provides users with high-quality tools for capturing and sharing screenshots and animated GIFs. As part of this service, users may have specific eligibility for refunds based on their account activities and subscription management. Understanding these criteria is important for navigating your subscription effectively and ensuring you make the most of the service.
Refund eligibility for Gyazo Pro typically encompasses the following scenarios:
Subscription Cancellations: If you cancel your Gyazo Pro subscription within a certain timeframe before the renewal date, you may be eligible for a refund for the upcoming billing cycle.
Promotional Periods: If you sign up during a promotional period and receive different terms, refund eligibility could apply, particularly if the terms were not met.
Service Interruptions: In cases of significant service interruptions that impact your ability to use Gyazo Pro, you might explore refund options applicable to that billing period.
Account Downgrades: If you wish to downgrade your account from Gyazo Pro to a free version, depending on the timing of your request, a partial refund for the unused portion of your subscription may be applicable.
It is advisable to review the specific terms and conditions associated with your Gyazo Pro subscription and contact customer support for any inquiries regarding your eligibility for refunds based on your individual situation.
Step-by-Step Process to Request Your Gyazo Pro Refund Like a Pro
If you purchased through Gyazo Pro.com:
Visit e47-4147.com and log into your account.
Navigate to the Account Settings or Billing Section.
Locate the Subscription Management option.
Select the Request Refund button.
In the description field, mention that your subscription renewed without advance notice.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find Gyazo Pro and tap on it.
Tap Report a Problem at the bottom.
Choose Request a Refund and specify the renewal was unexpected.
Submit your report and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Account.
Scroll to find Purchase History.
Locate Gyazo Pro in the list.
Tap on it and select Refund.
In your message, note that the subscription was not used or expected to renew.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Roku:
Navigate to the Roku website and sign in to your account.
Select Manage Account from the menu.
Click on Subscriptions.
Find Gyazo Pro in your list of subscriptions.
Click on Request Refund.
State that your subscription renewed without proper notification.
Submit the request and check for further instructions via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Gyazo Pro for Refund
Script
Copy
Subject: Refund Request – Gyazo Pro Account [Your Email]
Dear Gyazo Pro Support Team,
I hope this message finds you well.
I am writing to address a billing situation associated with my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund has been requested but not yet approved.
You will be notified once the refund has been reviewed, which may take up to 5 business days.
Processing
The refund is currently being processed by the Gyazo system.
Your refund is being handled; expect it to complete within 3-7 business days.
Refunded
The refund has been successfully issued.
The amount will be reflected in your account shortly; this may take 5-10 business days depending on your bank.
Partially Refunded
A portion of your refund request has been approved.
You will receive a partial amount back; check your account for details.
Completed
The refund process has been fully completed.
The refund has been finalized; no further action is required from you.
Canceled
The refund request has been canceled by the user or by the system.
No refund will be processed. If you believe this is an error, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Gyazo Pro is a powerful screenshot and screen recording tool that helps users capture and share visual content effortlessly. While the service is designed to enhance productivity, there are moments when users might need to navigate refund requests due to specific circumstances. Here are some realistic scenarios where users successfully claimed refunds from Gyazo Pro:
Subscription Plan Change: A user decided to upgrade from a basic plan to a Pro plan but realized shortly after that they preferred the basic features. They contacted customer support, explained their situation, and promptly received a refund for the difference in subscription fees.
Accidental Renewal: A user forgot to cancel their subscription before the renewal date and was charged for an additional month. After reaching out to Gyazo Pro's support team, they were able to verify their intentions and received a full refund for the unwanted renewal.
Limited Usage: A user signed up for Gyazo Pro but found that the software did not meet their needs due to technical restrictions on their device. After discussing their concerns with customer service, they were granted a refund for their annual subscription within the first month of use.
Service Interruption: During a scheduled maintenance period, a user was unable to access their account for several days, impacting their work. After expressing their concerns, Gyazo Pro offered a refund for that month as a gesture of goodwill for the inconvenience caused.
The Easiest Way to Get a Gyazo Pro Refund
If you're frustrated trying to get a refund from Gyazo Pro—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Gyazo Pro is straightforward if you know where to look. Gyazo Pro keeps you updated through various channels to ensure you are informed at every step of the process.
Email Notifications: After a refund request is initiated, watch for an email update from Gyazo Pro. This email will confirm that your refund is being processed, and it may also include estimated timelines.
Account Dashboard: Log into your Gyazo Pro account and navigate to the Billing Section of your dashboard. Here, you can view the status of your refund request along with any relevant updates.
Order History: Check the Order History tab within your account settings. This section will list all transactions, including those that have been refunded, along with their current status.
In-App Notifications: If you use the Gyazo Pro mobile app, make sure to enable notifications. The app will send push notifications regarding your refund's progress, allowing you to stay updated even on the go.
Refund Progress Information: Gyazo Pro provides details on the refund timeline directly in your account. Look for any updates that indicate whether the refund is pending, completed, or if there are any issues that need your attention.
Customer Support: If you're unable to find your refund status, you can reach out to Gyazo Pro's customer support through the designated contact methods available in your account. They can provide additional support and information on your refund.
FAQ
If you forgot to cancel your Gyazo Pro subscription before the renewal date, unfortunately, we are unable to process refunds for the current billing cycle. However, we encourage you to reach out to our support team, as they may be able to provide guidance or options for future billing.
Refunds for Gyazo Pro typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you'll receive a confirmation email, and you can track the progress through your payment method. Please allow some time for the transaction to be reflected in your account balance.
If you see a charge but don't have an active subscription, please first check your account settings to confirm your subscription status. If there seems to be an error, contact our customer support team with your account details for assistance. They will help you clarify the charge and guide you on the next steps.
If you are unable to obtain a refund directly from Gyazo Pro, you may consider reaching out to their customer service team again for further assistance. Additionally, escalating your issue within their support system could help in reviewing your case more thoroughly. It may also be helpful to double-check your account details and terms of service for any relevant information.
If Gyazo Pro has declined your refund request, you may want to review their refund policy to ensure all conditions are met. Additionally, consider reaching out to their support team again for further clarification or assistance. Checking your account details might also help provide more context for your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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