How to Get a Habit Tracker - Proddy Refund

• Account Information: Ensure you have your Proddy account login credentials handy.
• Transaction ID: Locate the transaction ID from your purchase or subscription confirmation email.
• Purchase Date: Confirm the date of your purchase or subscription activation to verify the timeline.
• Reason for Refund: Be prepared to clearly outline the reason for your refund request, such as app issues or unfulfilled services.
• Contact Information: Provide your current email address and phone number associated with your Proddy account.
• Documentation of Issues: Collect any screenshots or documentation that illustrate the issue you experienced with Habit Tracker.
• Payment Method Details: Have details of the payment method used for the purchase ready (e.g., credit card information, PayPal account).
• Subscription Details: If applicable, gather information regarding your subscription plan, including renewal dates and any changes made.

*Working days are Monday to Friday, and don't include public holidays.

At Habit Tracker - Proddy, we aim to provide our users with a seamless experience as they work on building and maintaining their habits. Understanding your eligibility for a refund is important in managing your subscription and ensuring satisfaction with our service.

Users of Habit Tracker - Proddy may find themselves eligible for a refund in the following specific situations:

• Subscription Downgrade: If you have downgraded your subscription plan and believe you were charged for a higher plan during the transition period, you might be eligible for a refund for the difference in charges.
• Service Interruption: In the unlikely event of a significant service interruption, where the features you paid for are not accessible for a defined period, you may qualify for a pro-rated refund for the affected duration.
• Billing Errors: Any discrepancies in the charges applied to your account, such as being billed at an incorrect rate or for an extended period without authorization, may be reviewed for refund eligibility.
• Account Termination: If your account is terminated within a specific timeframe after a purchase (according to our policy), you might be eligible for a refund for the unused portion of your subscription.
• Trial Period Conversion: Should you convert from a trial to a paid account and encounter unexpected issues or misunderstandings regarding the transition, you could apply for a refund based on the circumstances mentioned.

For precise verification of eligibility, please refer to your account transaction details and consult our support for assistance tailored to your situation.

Users of Habit Tracker - Proddy may occasionally find themselves needing to navigate subscription and billing issues. Here are some realistic scenarios that illustrate successful refund claims:

• Subscription Downgrade: A user decided to downgrade their subscription plan mid-cycle after realizing they didn’t need the additional features. Proddy's support team promptly assisted in adjusting the subscription and issuing a refund for the difference in plan costs for that billing cycle.
• Accidental Upgrade: A user mistakenly upgraded their plan while trying to access certain features. After reaching out to customer support for clarification, they received a full refund for the upgrade, with their account reverted to the previous plan.
• Feature Access Issue: A user faced technical difficulties accessing premium features due to a temporary service interruption. Upon reporting the issue, Proddy offered a refund for the affected period as a gesture of goodwill to maintain customer satisfaction.
• Miscommunication on Renewal Dates: A user was under the impression that their subscription would renew at a later date than it actually did. After discussing the matter with customer support, they received a pro-rata refund for the days not utilized based on their misunderstanding of the renewal terms.

Tracking your refund status with Habit Tracker - Proddy is straightforward and designed to keep you informed at every step of the process. Here are the most efficient ways to stay updated on your refund:

• Email Notifications: Once your refund request is processed, you will receive an email notification detailing the status of your refund. Keep an eye on your inbox for updates or any actions needed on your part.
• In-App Notifications: If you have the Proddy app installed, check the notifications section for real-time updates regarding your refund. This feature provides immediate feedback directly related to your account.
• Account Dashboard: Log into your Proddy account and navigate to the dashboard. Here, you can check your refund status under the ‘Order History’ section, where detailed information about all transactions is listed.
• Billing Section: Within your account settings, the 'Billing' section will show the current status of any pending refunds. This area also includes details on the expected timeframe for the refund to process.
• Refund Progress Information: Habit Tracker - Proddy provides details regarding how far along your refund is in the process, such as whether it is pending, in review, or completed, ensuring you remain informed.
• Customer Support: If you need further clarification or assistance, reach out to Proddy’s customer support directly through the app or website. They can provide personalized assistance regarding your refund query.