Many users tend to overlook billing details until an unexpected charge catches their attention—like an automatic subscription renewal. This guide is designed to clarify how Hallow's refund process works, who is eligible, and the steps to request a refund swiftly and efficiently. Our goal is to ensure you feel confident and supported as you navigate this process.
What You Should Prepare Before Applying For Refund
Account Information: Have your Hallow account email and login details ready.
Subscription Details: Note your subscription type (monthly, yearly) and the billing cycle dates.
Transaction ID: Locate the transaction ID for the payment you want refunded, which is typically found in your account history.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, including any specific issues with the service.
Communication Records: Gather any emails or chat logs related to your issue or refund request for reference.
Proof of Payment: Keep a copy of your receipt or confirmation email for the transaction.
Cancellation Confirmation: If applicable, ensure you have a confirmation of cancellation for your subscription, if requested.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hallow
At Hallow, we strive to provide a positive user experience with our subscription-based meditation and prayer app. As part of our commitment to customer satisfaction, we outline specific scenarios under which users may qualify for a refund, based on their account and subscription status.
Subscription Cancellation: If a user decides to cancel their subscription before the next billing cycle, they may not be charged for subsequent periods, and users could explore refund eligibility for unused portions of their subscription under certain conditions.
Service Access Issues: Users who experience significant technical difficulties that prevent access to the app and have reached out to support may be evaluated for potential refunds based on resolution and account usage.
Account Management Changes: If a user upgrades or modifies their subscription plan, they might want to inquire about the potential for a refund related to the new plan, particularly if any discrepancies arise in billing cycles.
Promotions and Trials: Users who initially signed up for a promotional trial and find that the service does not meet their needs may explore the possibility of a refund only if specific promotional terms allow for it.
Users are encouraged to review their account management options and reach out to our support team for personalized assistance regarding any billing inquiries or refund eligibility. We are dedicated to addressing user needs promptly and transparently.
Step-by-Step Process to Request Your Hallow Refund Like a Pro
If you purchased through Hallow.com:
Visit the Hallow website and log in to your account.
Navigate to the Account Settings section.
Look for Billing or Subscriptions options.
Identify the active subscription and select Request a Refund.
In your message, mention that the subscription renewed without prior notice.
After submitting, check for an email confirmation regarding your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Hallow subscription.
Tap on Report a Problem and follow the prompts.
Choose Item didn't work or is defective.
In the message, state that the service was not utilized and request a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Account.
Scroll down and tap on Purchase History.
Find the Hallow subscription and tap on it.
Select Request a Refund.
In your note, emphasize that the renewal was unexpected.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to My Account.
Look for the Manage Account option.
Find your subscription to Hallow listed under Subscriptions.
Click on Cancel Subscription, then return to the subscription list.
Locate the Hallow subscription again and select Send Feedback.
In the feedback, mention that the service was not used during the billing cycle.
If you purchased through PayPal:
Log in to your PayPal account.
Select Activity from the menu.
Find the transaction related to your Hallow subscription.
Click on Report a Problem beside that transaction.
Select Unauthorized Transaction and follow the prompts.
In the message, clarify that the subscription was not authorized for renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inquire about a billing situation related to my account. [describe reason]
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I would like to request a refund in the amount of [Amount].
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I have attached relevant documentation for your reference.
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Could you please confirm my request within 3-5 business days?
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Thank you for your attention to this matter.
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Sincerely, \n[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This may take a few days as we verify the details. Please be patient.
Processing
Your refund is being processed by our team.
You can expect to see the refund in your account within 5-7 business days once complete.
Refunded
Your refund has been successfully issued.
The amount will be credited back to your original payment method shortly.
Partially Refunded
A portion of your refund has been processed.
Please check your account for the refunded amount. The remaining balance will be assessed.
Canceled
Your refund request has been canceled.
If this was a mistake, you may submit a new refund request.
Completed
The refund process is finished, and the funds have been successfully credited.
All transactions are settled. Enjoy your peace of mind!
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the evolving landscape of mindfulness and mental wellness, users of Hallow often navigate various account management and billing inquiries. Here are scenarios where users successfully claimed refunds from Hallow, focusing on their specific situations and interactions.
Subscription Change Misunderstanding: A user intended to switch from a monthly to an annual Hallow subscription but accidentally remained on the monthly plan for an additional month. Upon realizing the oversight, they contacted Hallow support, clarified their intentions, and received a refund for the extra month.
Trial Period Clarification: A new user signed up for Hallow's free trial but mistakenly believed they would be charged immediately. After reaching out to customer service for clarification, they learned they still had a trial period left, and when they opted to cancel early, they received a full refund on the upcoming charge that would have occurred.
Service Access Issues: A user experienced technical difficulties that hindered their access to the app during a crucial period. After communicating the issue to Hallow's support team, they were able to verify the service disruption and were issued a refund for that billing cycle due to the inconvenience.
Account Downgrade Confusion: A user decided to downgrade their Hallow subscription due to personal circumstances but encountered confusion regarding their billing cycle. After seeking assistance, Hallow's support helped clarify the situation and issued a refund for the difference in subscription levels for the month following the downgrade.
The Easiest Way to Get a Hallow Refund
If you're frustrated trying to get a refund from Hallow—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Hallow is straightforward and designed to keep you informed throughout the process. Follow these specific steps to efficiently monitor your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from Hallow. When a refund is initiated, you will receive a notification detailing the refund amount and an estimated processing time.
In-App Notifications: If you use Hallow’s mobile app, check the notifications section. Hallow sends real-time alerts regarding your refund status, ensuring you never miss an update.
Account Dashboard: Log into your Hallow account and navigate to the Order History section. Here, you can view the status of your refunds, including whether they are pending, approved, or completed.
Billing Section: In the billing area of your account, you’ll find a summary of all financial transactions, including refunds. This section provides detailed information about the refund initiation date and the expected completion timeframe.
Refund Progress Updates: Hallow provides timely updates on your refund progress. You can track each stage from initiation to completion, allowing you to stay informed throughout the process.
FAQ
We understand that life can get busy, and sometimes cancellations may be overlooked. Unfortunately, we aren't able to issue refunds for subscriptions that are not cancelled before the renewal date. We recommend reviewing your subscription settings to manage your account effectively.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment method. Once the refund is initiated, you will receive a confirmation notification. Please note that processing times may vary slightly based on individual financial institutions.
If you notice a charge but do not have an active subscription, please check your account for any trial memberships or family sharing options that may be linked. If you still believe this charge is incorrect, contact Hallow’s customer support through the app or their website, providing details of the charge for assistance.
If you are unable to obtain a refund directly from Hallow, consider reaching out to customer service again for further assistance. You might also explore options for escalating your inquiry within their support system. Additionally, reviewing your account details may help clarify any misunderstandings about your subscription.
If Hallow has refused to issue a refund, you may want to carefully review their refund policy to ensure you understand the guidelines. Additionally, consider reaching out to their support team again for clarification or further assistance. It can also be helpful to double-check your account details to confirm eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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