Overview
Hallow is a prayer and meditation app designed to help people find peace and grow spiritually through guided prayers and meditations. It offers over 10,000 audio sessions featuring prayers led by well-known speakers from the Catholic tradition, but it's made for everyone, no matter their background. The app includes Bible-based content and helps users learn different ways to pray through an intro challenge. It's like having a peaceful prayer guide in your pocket to help you feel calm and connected throughout your day.
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The information is directly from Hallow's help center, describing what the app does and its main features, targeting consumers seeking spiritual growth and peaceful meditation.
How to Get a Hallow Refund: Step by Step
If you purchased through Stripe (credit card on website):
- Locate the charge on your credit card statement that appears as "HALLOW PLUS HTTPSHALLOW."
- Send an email to support@hallow.app with the subject line "Refund Request".
- Include in the email:
- Your full name.
- The primary email or phone number associated with your Hallow account.
- Other emails associated with purchase accounts.
- Your phone number with country code.
- Subscription type.
- Date charged.
- A copy of the receipt (not a screenshot of bank statements).
- If charged twice, indicate if you want to keep one subscription.
If you purchased through PayPal:
- Cancel your subscription on the Hallow website by logging in, clicking the three-line icon, going to Settings > Subscription, and clicking Cancel Subscription.
- Locate your PayPal receipt from the transaction.
- Find your PayPal account email (may differ from your Hallow email).
- Email support@hallow.app with subject line "Refund Request".
- Include in your message:
- Your full name.
- The primary email or phone number linked to your Hallow account.
- Your PayPal account email.
- Date charged.
- If charged twice, state if you'd like to keep one subscription.
- Your PayPal receipt (not bank statement screenshots).
If you purchased through Google Play Store:
- Request a refund directly from Google Play:
- Open the Google Play Store app on your device.
- Tap your profile icon and select "Payments & subscriptions."
- Tap "Subscriptions," find the Hallow subscription, and select "Refund" or "Report a problem." Follow the prompts.
- Alternatively, find your Google Play transaction ID and send the receipt to Hallow support by emailing support@hallow.app with subject line "Refund Request" including:
- Your full name.
- The primary email or phone number linked to your Hallow account.
- Subscription type.
- Date charged.
- Receipt with transaction ID.
- If charged twice, indicate if you want to keep one subscription.
If you purchased through Apple App Store:
- Open the Settings app on your Apple device.
- Tap your Apple ID at the top.
- Select "Subscriptions."
- Find and select the Hallow subscription.
- Tap "Report a Problem" or go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Choose the Hallow subscription and select "Request a refund." Follow prompts to complete the request.
- Use messaging that emphasizes the subscription renewed without clear notice or that the account was unused.
If you purchased through Amazon App Store:
- Request a refund by contacting Amazon Customer Support within 7 days of the charge.
- Explain that the charge was for the Hallow subscription and emphasize any relevant points like accidental renewal or unused account.
- Send an email to support@hallow.app with subject line "Refund Request" including:
- Your full name.
- The primary email or phone number associated with your Hallow account.
- Subscription type.
- Date charged.
- Receipt if available.
Tips and Tricks for Getting a Hallow Refund
- Be polite but firm in your communication; start with a clear, respectful request stating you want a refund.
- Use the subject line “Refund Request” if emailing support to catch attention immediately.
- Provide details like your account email, transaction date, and reason for refund—mention low or no usage if applicable.
- Act quickly; request a refund as soon as you notice an unwanted charge to increase chances of success.
- If initially denied, escalate politely by replying to the first support email or contacting them again referencing your prior communication.
- Mention customer satisfaction and the possibility of leaving positive reviews or referrals if the refund is granted.
- Acknowledge the official refund policy but emphasize your situation as an exception, focusing on goodwill and customer retention.
- Consider requesting a partial refund if a full one is refused but you believe some compensation is due.
- Check your bank or payment platform for additional dispute or chargeback options if customer service is unresponsive, but use this as a last resort.
- Time your requests during business hours and avoid weekends or holidays for faster responses.
- Keep all communication written (emails, chat) for record-keeping and future reference if needed for escalation.
Why Do People Request Refunds from Hallow
- Confusion over free trial periods with different durations on app and website leading to unexpected charges.
- Difficulty cancelling subscriptions due to lack of clear cancel button and complicated cancellation processes.
- Being charged despite cancelling subscriptions or deleting accounts/app.
- Double charges for subscriptions or renewals.
- Not receiving invoices or receipts causing frustration over unrecognized charges.
- Perception of fraudulent or scam charges from customers who did not intend to subscribe or were unaware of charges.
- Poor customer support experience leading to stress and difficulty in resolving refund issues.
- Subscription status confusion between free trial and paid premium status causing unwanted charges.
Hallow Refund Script
Script
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Dear Hallow Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize. After reviewing my subscription details, I believe this charge was made in error.
I would appreciate your assistance in processing a refund for this transaction at your earliest convenience. Thank you for your understanding and support.
Best regards,
Hallow Refund Policy
Hallow's refund policy states that all sales are final, but they process refunds on a case-by-case basis at their discretion. They offer a grace period for users who were charged after forgetting to cancel their free trial in time.
The Easiest Way to Get a Hallow Refund
If you’re frustrated trying to get a refund from Hallow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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