How to Get a Hammam Spa Refund

• Appointment Confirmation Number - Retrieve your unique appointment confirmation number from your booking email or account.
• Transaction ID - Locate the transaction ID from your payment receipt, essential for processing your refund.
• Original Payment Method - Ensure you have details of the payment method used (credit card, debit card, etc.) for the service purchased.
• Service Date - Note the specific date and time of the service you are seeking a refund for, as this is crucial for verification.
• Reason for Refund - Prepare a clear explanation of why you are requesting the refund, as Hammam Spa may require this information.
• Contact Information - Provide your current contact details including phone number and email to facilitate discussion regarding your refund.
• Member Account Details - If you are a member, have your member account information on hand for quicker processing.
• Coupon or Promotional Codes - Include any promo codes used during your booking, as they may affect the refund amount.

*Working days are Monday to Friday, and don't include public holidays.

At Hammam Spa, we believe in providing a transparent and customer-focused experience. Your eligibility for a refund may depend on various circumstances related to the specific services we offer. We aim to ensure that you have clarity on the situations that could allow for a refund, based on the nature of your visit or service booked.

• Cancellation Policy: If you need to cancel your appointment, you may be eligible for a refund if the cancellation is made at least 24 hours in advance. Cancellations made within 24 hours may not qualify for a refund.
• Service Satisfaction: If a service does not meet your expectations due to factors within our control, you might be eligible for a partial or full refund. This is determined on a case-by-case basis, focusing on the feedback you provide.
• Gift Certificate Returns: If you have purchased a gift certificate and it remains unused, you may be eligible for a refund within a specified timeframe as outlined in our policy.
• Session Rescheduling: If you need to reschedule your appointment and do so at least 24 hours in advance, your initial payment may be applied to the new appointment date, rather than being refunded.
• Promotional Services: If you purchased a promotional service and the service is no longer available, you may be eligible for a refund or a rescheduling option, depending on our current offerings.

We encourage you to review our specific policies or consult directly with our customer service team for any questions related to your situation. We are here to assist you and provide clarity regarding your eligibility for refunds.

At Hammam Spa, customers occasionally seek refunds due to various reasons related to their unique wellness experiences. Here are some real user scenarios where individuals successfully claimed refunds:

• Cancellation of Spa Packages: A customer booked a group spa package for a special occasion but had to cancel due to an unexpected scheduling conflict. After contacting customer service, they were pleased to receive a full refund for their unused package, making the cancellation process hassle-free.
• Product Return for Unsatisfactory Experience: A guest purchased a skincare product from the spa's retail section but found it did not suit their skin type. Upon reaching out to Hammam Spa, they were guided through a smooth return process and received a refund for the product, ensuring that their needs were met.
• Service Adjustment Request: A client originally signed up for a subscription service that included weekly treatments but realized they would prefer monthly visits instead. After discussing their preferences with the spa’s staff, they successfully adjusted their subscription plan and received a prorated refund for the remaining balance on their original subscription.
• Scheduling Errors: A customer mistakenly booked two appointments for the same treatment on different days and requested one to be canceled. The Hammam Spa team efficiently processed the cancellation and issued a refund for the duplicate booking, ensuring the customer felt supported throughout the experience.

Tracking your refund status at Hammam Spa is a seamless process designed to keep you informed every step of the way. Here are the most efficient ways to stay updated on your refund:

• Email Notifications: Once your refund request is initiated, you will receive email updates regarding the status of your refund. Keep an eye out for emails with the subject line containing "Refund Status Update" which will provide insights into the progress of your refund.
• Account Dashboard: Log into your account on hammamspa.ca and navigate to the Order History section. Here, you can view all your transactions including any pending refunds, along with their current status.
• Mobile App Notifications: If you are using the Hammam Spa mobile app, enable notifications to receive real-time updates. You can check the refund status directly through the app under the Billing Section for a quick overview.
• Refund Progress Details: Hammam Spa provides detailed updates in both your email and account dashboard. These details may include the date of the refund request, processing status, and expected completion date. This transparency allows you to track how long the refund process may take.
• Customer Support: If you have further questions or need assistance with tracking, you can contact Hammam Spa’s customer support directly via the Contact Us section on the website. They can provide specific information regarding your refund status.