Billing can often be an afterthought until an unexpected charge catches your attention—such as an automatic subscription renewal. This guide is designed to provide clarity on how refunds work at Hand Lettered Design. We will outline who is eligible for a refund and detail the straightforward steps you can follow to request your money back promptly. Our goal is to ensure you feel informed and empowered throughout the refund process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Keep the email you received after placing your order, which contains order details.
Transaction ID: Find your unique transaction ID from your purchase confirmation or account history.
Product Reference Number: Have the specific product code for the item you are requesting a refund for.
Photos of the Product: If applicable, take clear photos of the item, especially if it's damaged or not as described.
Reason for Refund: Prepare a detailed explanation outlining why you are requesting the refund, ensuring it aligns with Hand Lettered Design’s refund policies.
Return Shipping Information: If you're required to ship something back, include proof of return shipment or tracking number.
Account Details: Have your account username or email ready to help facilitate the refund process.
Deadline Awareness: Be aware of the timeline for submitting refund requests as per Hand Lettered Design’s policies.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Square
3-5 working days
Apple Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hand Lettered Design
At Hand Lettered Design, we value our customers and strive to provide high-quality digital products and services. As a result, understanding your rights and eligibility for refunds is crucial in managing your purchases effectively. Refund policies are tailored to our specific offerings, which primarily include custom hand-lettered designs, digital downloads, and subscription-based services.
The following situations may qualify for refunds or adjustments based on your circumstances:
Digital Downloads: If you’ve purchased a digital product and experience issues accessing or downloading the content, you may be eligible for assistance and potentially a refund.
Subscription Services: If you have renewed your subscription but have not accessed the services or materials provided for the current billing cycle, you may qualify to request a refund for that period.
Service Quality Concerns: In instances where the quality of the delivered product or service does not meet the expected standards communicated at the time of purchase, you may be able to discuss options for a refund or redesign.
Cancellations: If you decide to cancel your subscription before the next billing cycle and confirm your cancellation, you may not be charged for future periods, and any billing inquiries will be addressed.
Incorrect Item Delivery: Should you receive an incorrect item or service as a result of your order, this condition may qualify you for a refund or a replacement.
Before requesting a refund, we encourage you to review our detailed refund policy and reach out to our customer service team for personalized assistance related to your particular situation.
Step-by-Step Process to Request Your Hand Lettered Design Refund Like a Pro
If you purchased through Hand Lettered Design.com:
Scroll to the bottom of the page and click on the Contact Us link.
Fill out the contact form with the following:
Your Name
Your Email Address
Order Number (if available)
Reason for Requesting Refund: Mention that you were unaware of the auto-renewal or did not receive prior notice.
Details: State that you have not utilized the subscription after the charge. Include specific details, like dates or associated products, to fortify your message.
Submit the form and keep an eye on your email for a confirmation response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Hand Lettered Design subscription and tap on it.
Tap Cancel Subscription if not already done, then tap on Report a Problem.
Choose Item Didn't Work or I Didn't Authorize This Purchase, and mention you were not aware of the renewal.
Submit your request and check for updates via email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your Hand Lettered Design subscription.
Tap on Manage and select Cancel Subscription.
Next, go back to your account and navigate to Order History.
Locate the purchase and tap on Report a Problem.
Choose Purchase wasn't what I expected and state that you were not notified of the renewal.
Submit your request and monitor your email for confirmation.
If you purchased through Roku:
Go to your Roku home screen.
Select Streaming Channels and then My Channels.
Highlight Hand Lettered Design and press the * button on your remote.
Select Manage subscription.
Choose Cancel subscription to stop future billing.
Visit the Roku support site to submit a refund request, or use the Help section.
In your request, note that you didn’t receive notification about the renewal.
Monitor your email for any responses from Roku regarding your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Hand Lettered Design for Refund
Script
Copy
Subject: Refund Request – Hand Lettered Design Account [Your Email]
Dear Hand Lettered Design Team,
I hope this message finds you well.
My name is [Your Name], and I am writing to request a refund due to [describe reason].
The amount I would like to request for a refund is [Amount]. I have attached relevant documentation for your review, if applicable.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting processing.
Your refund is in line to be reviewed, and you can expect an update within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This means that our team is reviewing your request and preparing to issue the refund. Please allow for up to 5 business days for completion.
Refunded
Your refund has been successfully issued.
The amount has been credited back to your original payment method. You should see the funds return within 3-7 business days.
Partially Refunded
A portion of your refund has been processed.
This indicates that part of your order has been refunded, possibly due to only some items being returned. Check your email for details on what was refunded.
Canceled
Your refund request has been canceled.
No further action will be taken on your refund request. If you have questions, please contact our support team.
Completed
All refund processes are finalized.
Your refund process is complete, and any remaining funds should reflect in your account shortly.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Hand Lettered Design, users occasionally encounter situations where refunds may be necessary, reflecting their unique experiences with our personalized offerings. Here are some realistic scenarios where refunds were successfully claimed:
Subscription Plan Downgrade: A user decided to downgrade their subscription to a basic plan after realizing that the premium features were not being utilized. After initiating the change, they received a refund for the unused portion of their previous plan, ensuring they were only charged for the services they intended to use.
Digital Product Issue: A customer purchased a custom illustration but faced difficulties downloading the file due to technical issues. After reaching out to customer support for assistance, the issue was resolved, and the user was issued a refund for the purchase as they had not been able to successfully access the product.
Incorrect Order Delivery: A customer ordered a set of hand-lettered prints but received the wrong design due to a mix-up in processing. Upon contacting Hand Lettered Design's support team, the customer was offered a refund for the incorrect order while a replacement for the original design was prepared and shipped.
Credit for Future Orders: After a user experienced a delay in the delivery of their handcrafted item, they were granted a credit towards their next purchase as a token of goodwill. This policy helped ensure customer satisfaction while allowing the user to enjoy future services without losing out due to the hiccup in delivery.
The Easiest Way to Get a Hand Lettered Design Refund
If you're frustrated trying to get a refund from Hand Lettered Design—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Hand Lettered Design is straightforward and designed for your convenience. By following the steps outlined below, you can efficiently keep tabs on your refund progress and stay informed throughout the process.
Email Notifications: Look out for updates sent to your registered email address. Hand Lettered Design will notify you when your refund is processed and the expected timeline for it to reflect in your account.
Account Dashboard: Log in to your account at Hand Lettered Design and navigate to the Order History section. Here, you can view the status of your refunds, including any pending or completed transactions.
In-App Notifications: If you’re using the Hand Lettered Design mobile app, check the notifications area. You will receive alerts directly through the app regarding your refund status and any updates on processing times.
Billing Section: Access the Billing section under your account settings. This is where you can find detailed information about any refunds initiated, including dates and amounts.
Customer Support: If you need more assistance, don’t hesitate to reach out via the support chat feature available on the website. They can provide specific details about your refund and any issues that may be delaying it.
FAQ
Refunds for subscriptions at Hand Lettered Design are generally not issued for missed cancellation deadlines. Once the billing cycle begins, charges are processed accordingly. We recommend reviewing our cancellation policy and reaching out to our support team for any specific concerns.
Refunds typically take 5 to 7 business days to process, depending on your bank or credit card company. Once the refund is initiated, you should see the funds credited back to your account within that timeframe.
If you notice a charge but do not have an active subscription, please check your account settings and any possible trial periods that may have auto-converted to a subscription. If you still have questions, contact our customer support team for clarification and assistance with your account.
If you're unable to receive a refund directly from Hand Lettered Design, consider reaching out to their customer service for further assistance. Additionally, you may escalate your inquiry within their support system to explore alternative resolutions. Reviewing your account details and past communications can also provide helpful context for your situation.
If Hand Lettered Design has declined your refund request, consider reviewing their refund policy to understand the terms and conditions that apply. You may also reach out to their customer support team again for further clarification or assistance. Additionally, double-check your account details to ensure all relevant information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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