It's common for users to overlook billing until an unexpected charge catches their attention, often from an automatic subscription renewal. This guide will walk you through the refund process for Hard Resets, detailing who is eligible for a refund and providing clear steps to quickly request your money back. Our aim is to make the process as straightforward and stress-free as possible, ensuring you understand your rights and options when it comes to refunds.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the order confirmation email received after purchasing your product or service from Hard Resets, which contains essential order details.
Transaction ID: Locate the unique transaction ID associated with your order to expedite the refund process.
Account Credentials: Have your Hard Resets account login information ready to verify your identity if needed.
Product/Service Details: Note down the specific product or service you are requesting a refund for, including any relevant model numbers or subscription types.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as Hard Resets may require this for processing.
Screenshot of Issues: If applicable, take screenshots that demonstrate any problems you encountered with the service or product that justify your refund request.
Refund Request Form: Check if Hard Resets requires a specific refund request form and fill it out accurately.
Customer Support Correspondence: Compile any previous communications with Hard Resets customer support regarding your issue, which may support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hard Resets
At Hard Resets, we aim to provide our users with the best possible experience when utilizing our services. Understanding your rights and eligibility for refunds is an essential part of your journey with us. Our services center around hard resets for various devices, ensuring your technology is always running smoothly. While we strive for customer satisfaction, there are specific circumstances under which users may qualify for a refund based on their unique situations.
Service Interruption: If you experience a significant service disruption that hinders your ability to use our reset services, you may be eligible for a refund if the issue persists beyond a reasonable period.
Account Management: Users who find discrepancies in their account related to the subscription costs or reset services, when verified, might qualify for adjustments or refunds based on accurate billing expectations.
Subscription Cancellation: If you cancel a subscription to our services and experience related complications that continue to affect your account access, you may inquire about refund eligibility for that billing cycle.
Incorrect Charges: In circumstances where there is an agreement about the limitations or scope of billing and a charge exceeds expectations, we could evaluate the situation for potential refunds.
We encourage every user to carefully review their account information and to reach out to our support team should you have questions about your specific circumstances. Our goal is to assist you effectively while adhering to our policies.
Step-by-Step Process to Request Your Hard Resets Refund Like a Pro
If you purchased through hardresets.com:
Visit the Hard Resets website and log into your account.
Navigate to the 'Account Settings' section.
Select 'Billing' from the options available.
Look for the 'Purchase History' tab.
Identify the relevant membership or subscription and click on 'Request Refund'.
In the message box, mention that the 'subscription renewed without notice' or that it was 'unused' to strengthen your case.
Submit the request and take note of the confirmation number for tracking.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find your Hard Resets subscription and tap on it.
Select 'Report a Problem' at the bottom of the screen.
Choose 'Request a Refund' and specify your reason, mentioning it 'renewed without notice' or that it is 'no longer needed'.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon in the upper right corner.
Select 'Payments & subscriptions'.
Tap on 'Subscriptions'.
Locate your Hard Resets subscription and select it.
Tap on 'Cancel subscription' (if necessary) and proceed to 'Request a refund' in the cancellation flow.
In your request, mention that the 'subscription was not utilized' to enhance your chances of approval.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to 'My Account' and click on 'Manage my subscriptions'.
Find your Hard Resets subscription in the list.
Click on 'Unsubscribe' if applicable.
Scroll down to the bottom and look for the 'Request a Refund' link.
In the request form, specify that the 'subscription renewed unexpectedly' or it was an account that 'went unused'.
Submit your request and keep a record of any confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Hard Resets for Refund
Script
Copy
Subject: Refund Request – Hard Resets Account [Your Email]
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Dear Hard Resets Team,
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I hope this message finds you well.
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I am writing to address my account regarding a billing situation. [describe reason]
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I would like to request a refund in the amount of [Amount]. Please find attached documentation that supports my request, if applicable.
\n
I would appreciate your confirmation of this request within 3-5 business days.
\n
Thank you for your attention to this matter.
\n
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update once we start processing your refund, usually within 3-5 business days.
Processing
Your refund is currently being reviewed and processed by our team.
This may take up to 7 business days as we verify your request.
Refunded
Your refund has been processed successfully.
The funds should return to your original payment method within 5-10 business days.
Partially Refunded
A portion of your initial payment has been refunded.
Check your account for the refunded amount; additional requests may be needed for full refunds.
Completed
Your refund process is completely finished.
You have received the full amount or the agreed-upon refund in your account.
Cancelled
Your refund request has been cancelled either by you or due to policy issues.
You will need to submit a new request if you still desire a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Hard Resets, we understand that account management can sometimes lead to questions about billing and subscriptions. Here are some realistic scenarios where users successfully claimed refunds after encountering various situations.
Subscription Overlap: A user realized that they had mistakenly renewed their subscription just days after opting for a different plan. After reaching out to our support team, they were able to receive a refund for the overlapping subscription period once they confirmed the details of their new plan.
Billing Inquiry on Recurring Charges: A customer noticed a charge on their account for a recurring service that they believed was canceled. After checking with our support, it was clarified that they had not completed the cancellation process. The user proceeded to formally cancel and was granted a pro-rated refund for the unused time of service.
Plan Change Confusion: After switching to a different subscription tier, a user found they were still being billed at the higher rate for a month longer than expected. Upon contacting customer support, it was resolved that their new plan took effect mid-billing cycle, resulting in a refund for the excess charge.
Account Accessibility Issues: A user experienced difficulties accessing their account due to temporary server issues, which impacted their ability to use the service effectively. Upon reporting the issue, they received a refund for the days in which they could not access their account, as a gesture of goodwill for the inconvenience caused.
The Easiest Way to Get a Hard Resets Refund
If you're frustrated trying to get a refund from Hard Resets—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Hard Resets is crucial to staying informed about your order. Here's how you can easily monitor the progress of your refund in our system:
Email Notifications: Keep an eye on your inbox. Hard Resets sends automated email updates regarding your refund status. Look for emails with the subject line "Refund Update" to get the latest information.
Account Dashboard: Log into your account on Hard Resets. Navigate to the Order History section in your dashboard where you can see detailed information about your refund requests, including the approval status and estimated processing time.
In-App Notifications: If you use the Hard Resets mobile app, check for in-app notifications. We provide timely updates directly through the app to keep you informed about any changes to your refund status.
Billing Section: Visit the Billing area within your account settings. Here, you can find an overview of your recent transactions, and any associated refunds will be listed with their current status.
Refund Progress Info: Hard Resets provides specific details about the step your refund is in—whether it's pending, processed, or completed. Look for this information in your account dashboard to track where your refund stands.
Customer Support: If you require further assistance, Hard Resets offers a dedicated support section. You can also reach out through our live chat for real-time assistance regarding your refund status.
FAQ
Refunds for subscriptions or services are typically subject to the terms outlined at the time of purchase. If you forgot to cancel on time, it’s best to reach out to customer support directly for assistance. They can review your situation and provide guidance on any possible options.
Refunds typically take 5 to 10 business days to appear in your account, depending on your financial institution's processing times. Once your refund is initiated, you will receive a confirmation email with details about the transaction. During busy periods, processing times may vary slightly.
If you see a charge but don't have an active subscription, please check your email for any communications regarding your account status. If you're unable to locate any information, we recommend contacting our customer support team with your details for further assistance in resolving the issue.
If you're unable to secure a refund directly from Hard Resets, consider reaching out to their customer service team again for further assistance or clarification regarding your request. Additionally, you might explore escalating your case within their support system to ensure it receives the attention it needs. Reviewing your account details and any relevant policies may also provide insights into alternative options available to you.
If Hard Resets refuses to issue a refund, it's advisable to carefully review their refund policy for specific guidelines and conditions. You may also consider reaching out to their customer support team again to clarify your situation or resolve any misunderstandings. Additionally, double-checking your account details and transaction history can help ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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