How to Get a Hashi Refund

• Account Email Address: Ensure you have the email linked to your Hashi account for verification.
• Order Confirmation Number: Have the specific order number for the purchase you are seeking a refund for.
• Transaction ID: Locate the transaction ID from your payment confirmation, as this will help in tracking your purchase.
• Purchase Date: Note the date of the transaction to assist in the refund process.
• Reason for Refund: Clearly outline the reason you are requesting a refund, providing specific details related to your experience with the service.
• Previous Correspondence: If applicable, have any previous emails or communications with Hashi regarding your order available for reference.
• Proof of Purchase: Attach a screenshot or copy of the receipt or order confirmation email showing the item purchased.
• Digital Account Access: Be ready to log into your Hashi account, as customer service may need to verify account details.
• Support Ticket Number: If you've previously opened a support ticket, include that number for easy reference.

*Working days are Monday to Friday, and don't include public holidays.

At Hashi, we prioritize customer satisfaction and aim to provide a seamless experience for our users. As a digital service platform offering puzzle-based learning tools and challenges, understanding your eligibility for refunds is important for effective account management. Below are specific scenarios in which you may qualify for a refund from Hashi, reflecting our commitment to your satisfaction and the nature of our services.

• Service Interruption: If you experience significant downtime or disruptions in accessing your purchased puzzles or learning materials, you may be eligible for a refund for the affected period.
• Incorrect Subscription Level: If you were inadvertently billed for a higher subscription tier than intended and can provide proof of your original choice, this situation may warrant a refund adjustment.
• Unsatisfactory Content: If the purchased content does not meet the descriptions or expectations set during the purchase process, you might be eligible for a refund, provided that your feedback aligns with the content criteria.
• Account Management Issues: Users who experience problems accessing their accounts due to technical issues may inquire about eligibility for a refund for the period during which access was significantly impacted.
• Non-usage of Services: In circumstances where users sign up for a subscription but do not utilize the service during the billing cycle, we may consider refund requests on a case-by-case basis, depending on the time elapsed and user engagement.

For any inquiries regarding your specific situation or to initiate a refund request, we encourage you to reach out to our customer support team. They are equipped to assist you in navigating your account and any related billing questions.

At Hashi, users often need to navigate account management and subscription inquiries. Here are some scenarios in which users successfully claimed refunds:

• Subscription Adjustment: A user realized that they had upgraded to a higher subscription tier inadvertently while exploring features. After reaching out to Hashi’s support, they clarified their intention to remain at the original level and were granted a prompt refund for the difference.
• Service Interruption: During a scheduled maintenance window, a user faced an unexpected disruption that prevented access to Hashi's puzzles. They contacted customer service for clarification and received a partial refund for the affected month due to the service downtime.
• Accidental Renewal: A user overlooked the cancellation of their trial subscription and was charged for the subsequent month. Upon inquiring about their account status, Hashi's team reviewed the request and provided a refund as a gesture of goodwill, acknowledging the trial period confusion.
• Gift Card Miscommunication: A customer purchased a gift card but mistakenly sent it to the wrong email. After contacting support, they were able to cancel the initial gift and received a refund that allowed them to repurchase the card for the intended recipient.

Tracking your refund status with Hashi is straightforward, thanks to our dedicated communication channels and user-friendly interface. Follow these efficient steps to stay updated on your refund progress:

• Email Notifications: Keep an eye on your registered email address. Hashi sends detailed refund updates once your request is processed. Look for emails with the subject line "Your Refund Status Update" for the latest information.
• In-App Notifications: If you’re using the Hashi mobile app, check the notifications section. We provide real-time updates on your refund status directly through in-app alerts.
• Account Dashboard: Log into your Hashi account and navigate to the Order History section. Here, you can view a summary of your recent transactions along with their refund statuses.
• Billing Section: Visit the Billing section in your account settings to view details on pending refunds, including dates and amounts processed.
• Help Center: For any discrepancies or further inquiries, visit our Help Center where we provide detailed explanations about your refund process and timelines.