How to Get a HEAD Refund

• Order Number: Locate your unique order number, which can be found in your order confirmation email.
• Purchase Receipt: Gather the original receipt or any documents that confirm your purchase from HEAD.
• Product Details: Keep the details of the specific product you are requesting a refund for, including the model, size, and color.
• Account Information: Have your HEAD account email and username ready to verify your identity.
• Reason for Refund: Prepare a clear explanation for your refund request, specifying any defects, sizing issues, or other relevant details.
• Photos: If applicable, take clear photographs of the item to show any defects or issues you are reporting.
• Return Tracking Number: If you are returning the product, note the tracking number for your shipment.
• Refund Policy Review: Familiarize yourself with HEAD’s specific refund policy to ensure your situation qualifies for a refund.

At HEAD, we strive to ensure our customers are satisfied with their purchases and experiences. Understanding your eligibility for refunds is essential for navigating your account effectively. Refund eligibility may depend on various factors including the type of product purchased, the condition of items, and your subscription status if applicable. Below are some specific circumstances related to HEAD's services where users may find themselves eligible for a refund:

• Product Returns: Customers may be eligible for a refund if they return products that are unused and in their original packaging within the designated return period specified at the time of purchase.
• Defective Items: If a product purchased from HEAD is found to be defective upon arrival, users might qualify for a refund or exchange based on our return policy.
• Subscription Cancellations: Users who cancel a subscription before the next billing cycle may be eligible for a prorated refund for any unused portion of their subscription fee.
• Service Dissatisfaction: If customers experience significant issues with digital services provided by HEAD, they may inquire about potential refunds, contingent on the specific terms outlined at the time of service purchase.
• Promotional Offers: Customers who inadvertently misuse a promotional offer due to misunderstanding may be considered for adjustments or refunds depending on the nature of the promotion and its terms.

It is important for users to review the specific policies associated with their purchase or account for detailed information on eligibility. For personalized support, contacting HEAD’s customer service can provide clarity on individual situations and facilitate any refund processes that may apply.

At HEAD, we understand that sometimes plans change or issues arise that may lead users to seek refunds. Here are some specific scenarios where customers successfully claimed refunds:

• Accidental Subscription Renewal: A user intended to cancel their annual subscription but mistakenly renewed due to a missed notification. Upon reaching out to customer support, they presented their account activity, and after reviewing their request, HEAD processed a full refund for the renewal fee.
• Order Issue with Tennis Racket: A customer ordered a tennis racket that was delayed due to unexpected shipping challenges. After contacting HEAD's support regarding the delay, they opted to cancel their order. HEAD promptly issued a refund for the item, ensuring a smooth resolution.
• Product Return for Ski Gear: A user purchased ski gear that didn’t fit as expected. Following HEAD's return policy, they initiated a return within the allowed timeframe and received a prompt refund for the return shipment after confirming the item was received in good condition.
• Billing Inquiry Related to Multiple Accounts: A customer discovered multiple accounts under different emails, leading to confusion about their billing. After clarifying their account situation with HEAD’s support team, they were able to consolidate their accounts and receive a refund for one of the subscriptions.

Tracking your refund status with HEAD is straightforward and efficient. Here’s how you can keep an eye on your refund progress:

• Email Notifications: After you initiate a refund, HEAD will send you an email confirmation. Look for emails with the subject line "Refund Update" to stay informed about your refund status.
• In-App Notifications: If you are using the HEAD mobile app, check for notifications that will alert you to any changes in your refund status. These alerts are typically updated in real-time for your convenience.
• Account Dashboard: Log into your HEAD account and navigate to the Order History section. Here, you can find detailed information about your recent purchases and their respective refund statuses.
• Billing Section: For a comprehensive overview, visit the Billing section of your account settings. This area provides insight into all transactions, including pending refunds.
• Refund Progress Updates: HEAD provides updates at various stages of the refund process. You can expect notifications when your refund request is received, processed, and completed, so keep an eye on those alerts.
• Customer Support: If you have specific questions about your refund, don't hesitate to use the live chat feature in the app. Our support team is ready to assist you with any queries regarding your refund status.