How to Get a Healing Works Counseling Refund

• Account Information: Your Healing Works Counseling account email and password for verification.
• Session Details: The date and time of the session for which you are requesting a refund.
• Transaction ID: The specific transaction ID from your payment confirmation email related to the service you are disputing.
• Cancellation Policy Review: Familiarize yourself with Healing Works Counseling's cancellation and refund policy to ensure your eligibility.
• Communication Records: Any email or chat correspondence with Healing Works Counseling regarding your sessions or refund request.
• Payment Information: A copy of the payment method used (credit/debit card statement) showing the transaction to Healing Works Counseling.
• Reason for Refund: A clear description of the reason for the refund request, outlining any issues encountered.
• Consent Forms: If applicable, include completed consent forms for services rendered as proof of agreement.

At Healing Works Counseling, we strive to ensure that every client feels supported and satisfied with their experience. While our services are designed to foster personal growth and wellness, there may be instances where users seek clarification regarding their rights and eligibility for refunds. It's important to understand the specific circumstances in which refunds may be applicable within our service framework.

Clients may be eligible for a refund under the following scenarios:

• Session Cancellation Policies: If a client cancels a scheduled session with sufficient notice as outlined in our policies, they may receive a refund for that session. Generally, cancellations made 24 hours in advance are accepted without penalty.
• Service Disruptions: If a session cannot be conducted due to significant technical or scheduling issues not attributable to the client, a full refund for that session may be warranted.
• Client Withdrawal: In cases where a client feels that our service is not meeting their needs after the initial sessions, they may be eligible for a partial refund based on the specific terms set forth at the beginning of their engagement.
• Gift Certificates and Prepaid Sessions: For clients who purchased gift certificates or prepaid sessions, refunds can be applied if there are remaining unused sessions under our stipulated guidelines.

We encourage clients to reach out directly to our office for personalized support in understanding their rights and potential eligibility for refunds, as each situation is unique and will be handled in accordance with our established policies.

At Healing Works Counseling, clients sometimes encounter situations that lead them to seek refunds for various reasons. Here are a few realistic scenarios where clients successfully claimed refunds:

• A Session Cancellation Due to Illness: A client had to cancel their therapy session last minute because of a sudden illness. After notifying the counselor and providing a doctor's note, they successfully received a refund for the session fee, demonstrating Healing Works Counseling's understanding and flexibility in accommodating unforeseen circumstances.
• Misunderstanding of Package Terms: A client signed up for a wellness package that included specific services but later realized they needed a different type of therapy than what was offered. After discussing their needs with the client service team, they were able to adjust their package and receive a partial refund, ensuring they got the support best suited for them.
• Account Management Questions: A user mistakenly double-booked an appointment due to a scheduling error while managing their sessions online. Upon reaching out to customer support, the staff clarified the situation and processed a refund for one of the overlapping sessions, ensuring the client felt heard and well-supported.
• Subscription Changes: A long-time subscriber of Healing Works Counseling wanted to pause their membership due to temporary personal circumstances. After submitting a request through the member portal, they were guided through the process and received a prorated refund for the months not utilized, allowing for a smooth transition during their break.

Tracking your refund status at Healing Works Counseling is made easy through several dedicated channels. By following these steps, you can efficiently stay informed about your refund process.

• Email Notifications: Keep an eye on your email, as Healing Works Counseling sends updates regarding your refund status. Look for messages from support@healingworkscounseling.com, which will provide information on the progress of your refund.
• Account Dashboard: Log into your account on healingworkscounseling.com. Navigate to the Billing Section within your account dashboard, where you can view your refund request and its current status.
• Order History: In your account settings, you can access your Order History. This section contains detailed records of all transactions and any refunds processed, including dates and amounts.
• In-App Notifications: If you are using our mobile app, ensure that push notifications are enabled. This way, you will receive instant alerts on your refund status directly through the app.
• Customer Support: If you have any concerns or need additional details about your refund, reach out to our customer support team via the Contact Us section of our website. They are equipped to assist you with specific inquiries regarding your refund.